Where to look for your Webkinz username
Your Webkinz username is the name you chose when you first created your account — the one you type in to log in, not your real name. If you still have access to the email address you used to register, the fastest way is to check your email for the original confirmation message Webkinz sent you. That message contains your username and was sent to you on the day you created the account.
If you cannot find that email, log into Webkinz.com directly. On the login page, click "Forgot your username?" and enter the email address associated with your account. Webkinz will send you a message with your username within a few minutes. This works even if you have not logged in for years.
If you no longer have access to the email address you registered with, you will need to contact Webkinz customer support directly. They can verify your identity using information about your account — such as the Webkinz pet you own, the date you created the account, or the last password you remember — and send you your username.
Key Takeaways
- Check your email inbox and spam folder for the original account confirmation message from Webkinz, which contains your username.
- Use the "Forgot your username?" link on the Webkinz login page if you still have access to your registered email address.
- Contact Webkinz customer support if you no longer have access to your original email address; they can verify your identity and send your username to a new email.
- Your username is what you type to log in, not your real name or the name of your Webkinz pet.
Checking your email for the confirmation message
When you first created your Webkinz account, the company sent an automated email to confirm your address and provide your login details. This email usually arrives within minutes of registration. Open your email client — Gmail, Outlook, Yahoo, or whatever service you use — and search for emails from Webkinz or from noreply@webkinz.com.
Check both your inbox and your spam or junk folder, since confirmation emails sometimes get filtered there by mistake. If you search for "Webkinz" or "username" in your email, you should find the message. The confirmation email will state your username clearly and may also include a link to log in or reset your password.
Using the password recovery page
Go to webkinz.com and look for the login box. Below the username and password fields, you will see a link that says "Forgot your username?" Click it. You will be taken to a page that asks for the email address you used when you registered.
Type in that email address and click the button to submit. Webkinz will send a message to that email with your username. Check your inbox and spam folder again — the message should arrive within a few minutes. Once you have your username, you can go back to the login page and enter it along with your password.
Contacting Webkinz support if you lost access to your email
If the email address you registered with no longer exists or you cannot access it, you will need to reach out to Webkinz directly. Visit webkinz.com and look for a "Contact Us" or "Help" link, usually at the bottom of the page. Webkinz offers support through email and sometimes through a contact form on their website.
When you contact them, explain that you cannot access your original email address and need help recovering your username. Be ready to provide information that proves the account is yours — such as the name of a Webkinz pet you own, the approximate year you created the account, or any other details you remember about your account history. Webkinz support staff will verify this information and send your username to a new email address you provide.
What to do if you remember your username but forgot your password
If you know your username but cannot remember your password, the process is different. On the Webkinz login page, click "Forgot your password?" instead of "Forgot your username?" You will be asked to enter your username and the email address associated with your account.
Webkinz will send a password reset link to your email. Click the link in that message, and you will be able to create a new password. Once you have set a new password, you can log in using your username and the new password you just created.
Keeping your username and password safe going forward
Once you have found your username and can log in again, consider writing it down in a safe place — a password manager like Bitwarden or 1Password, a locked notebook, or another find location you control. Many people use the same password manager for all their online accounts, which makes it much harder to lose track of usernames and passwords.
If you share a computer or device with family members, do not write your username and password on a sticky note or leave them visible on the screen. A password manager that requires a master password to open is a safer choice. You can also update your registered email address in your Webkinz account settings if your email has changed since you created the account.
Frequently Asked Questions
Can I change my Webkinz username?
Webkinz does not allow you to change your username after you create your account. Your username is permanent. If you want a different username, you would need to create a new Webkinz account with a different email address, but you would lose access to any pets or items on your old account.
What if I never received a confirmation email when I signed up?
Check your spam and junk folders first — confirmation emails are sometimes filtered there. If you still cannot find it, use the "Forgot your username?" link on the login page instead. That will send you a new message with your username to the email address you registered with.
Is my Webkinz username the same as my pet's name?
No. Your Webkinz username is what you use to log in to the website. Your pet has its own separate name that you chose when you first adopted it. You can have multiple pets with different names, but you only have one username for your account.
How long does it take Webkinz support to respond?
Response times vary depending on how busy their support team is. Most responses arrive within one to three business days, though it may take longer during peak times. If you need your username quickly, try the "Forgot your username?" page first — that is usually faster than waiting for a support reply.