Where to find your SLT broadband username

Your SLT broadband username is usually on your welcome letter or bill from SLT (Sri Lanka Telecom). Look for a document labeled "Internet Service set up" or "Broadband Account Details" — it will list your username next to "User ID" or "Login Name". If you have the physical letter, the username appears near the top with your account number.

If you cannot find the letter, log into your SLT online account at slt.lk and go to "My Services" or "Broadband Services". Your username will be displayed there. You will need your account number and registered phone number to sign in.

The username is not the same as your email address, even if SLT set up an email account for you. Your broadband username typically starts with "slt" or your phone number, followed by numbers or letters.

Key Takeaways

  • Your SLT broadband username appears on your welcome letter under "User ID" or "Login Name", usually near your account number.
  • If you do not have the letter, you can view your username by logging into your SLT account at slt.lk using your account number and registered phone number.
  • Your broadband username is different from any email address SLT created for you.
  • Contact SLT customer service at 1212 (from an SLT line) or visit an SLT office if you cannot locate your username after checking both sources.

Checking your SLT bill or invoice

Recent bills from SLT often include your broadband login details on the back page or in a "Services Summary" section. Open your most recent paper bill and look for a box labeled "Internet" or "Broadband". Your username should be listed there alongside your service plan details.

If you receive digital bills by email, search your inbox for messages from SLT with the subject line "Your Bill" or "Account Statement". Open the PDF and use the search function (Ctrl+F or Cmd+F) to find "username" or "user ID". The term will appear near your account information.

Retrieving your username through the SLT website

Go to slt.lk and click "Login" in the top right corner. Select "Broadband" as your service type. Enter your account number (found on any bill) and your registered mobile number, then click "Sign In".

Once logged in, navigate to "My Services" or "Account Details". Your broadband username will be displayed prominently on this page. If you see multiple services listed, click on the broadband service to expand it and view the username.

If you cannot remember your account number, you can also try logging in with your registered email address instead, if SLT has that on file.

What to do if you still cannot find it

Contact SLT customer service directly. Call 1212 from any SLT phone line, or call +94 11 323 3000 from another network. Have your account number and registered phone number ready when you call. A representative can confirm your username over the phone and send it to you by SMS or email within a few minutes.

You can also visit an SLT service center in person. Bring a form of identification and any bill with your account number. Staff will look up your username and can print it for you on the spot.

Understanding your username format

SLT broadband usernames follow a consistent pattern so you can recognize yours when you find it. Most usernames begin with "slt" followed by your account number, or they use your phone number as the base. For example, a username might look like "slt123456789" or "0771234567".

Some older accounts may have custom usernames that do not follow this pattern. If you set up a custom username when you first activated your service, that is what you will see in your account details. Custom usernames are case-sensitive, so write them down exactly as they appear.

Resetting your password if you know your username

If you found your username but forgot your password, go to slt.lk and click "Login". Below the password field, click "Forgot Password?". Enter your username and registered phone number. SLT will send a reset link to your registered email address or an SMS code to your phone.

Follow the link or enter the code to create a new password. Make sure your new password is at least 8 characters long and includes both letters and numbers for security.

Frequently Asked Questions

Is my SLT broadband username the same as my email username?

No. Your broadband username is separate from any email account SLT created for you. The broadband username is what you use to log into your internet connection or your SLT online account. Check your welcome letter to see both — they will be listed separately.

Can I change my SLT broadband username?

Most SLT customers cannot change their username themselves. Contact SLT customer service at 1212 to ask if a change is possible for your account type. Some business accounts allow username changes, but residential accounts typically do not.

What if my account number is not on my bill?

Your account number is usually at the top of your bill next to "Account Number" or "Customer ID". If you cannot find it, call SLT at 1212 and provide your registered phone number. They will give you the account number so you can log in online.

Do I need my username to connect to Wi-Fi at home?

No. Your broadband username is for logging into your SLT account online or for technical support. To connect devices to your home Wi-Fi, you use the Wi-Fi network name and password printed on your router or in your router setup guide.