Where to look for your username inside Paylocity
Your Paylocity username appears in the mobile app under your account settings, not on the login screen itself. Once you are logged in, open the menu (usually three horizontal lines in the top corner) and look for "Account," "Settings," or "Profile." Your username will be listed there alongside your name and employee ID.
If you have not logged in yet and cannot remember your username, you will need to use the "Forgot Username" option on the login screen instead of searching the app. That path is faster than digging through settings you cannot access.
Key Takeaways
- Your Paylocity username is stored in the app's account or profile settings, visible only after you log in.
- The menu button (three lines) in the top corner of the app leads to the settings where your username appears.
- If you cannot log in, use the "Forgot Username" link on the login screen rather than trying to find it in the app.
- Your username is different from your employee ID number, which also appears in your profile.
- Contact your HR department or Paylocity support if the username field is blank or missing from your settings.
Step-by-step: Finding your username when you are already logged in
Open the Paylocity app and make sure you are on the home screen. Look for the menu icon — three horizontal lines stacked on top of each other — usually in the top left or top right corner of the screen. Tap it.
Scroll down the menu that appears and look for options labeled "Account," "My Profile," "Settings," or "User Profile." The exact wording depends on which version of the app you have, but it will be one of these. Tap whichever one you see.
Once you open that section, your username will be displayed near the top, often next to your full name and employee ID. Write it down or take a screenshot so you have it saved outside the app. If you see a field that says "Username" but it is blank, your account may not have been fully set up yet — contact your HR department.
What to do if you cannot log in to find your username
If you do not remember your username and cannot get into the app, the login screen itself has a recovery option. Look for a link that says "Forgot Username," "Forgot Login," or "Need Help Signing In?" Tap it.
You will be asked to enter your email address or employee ID — whichever your company uses for account recovery. Paylocity will then send you an email with your username or a link to reset it. Check your email (including spam folders) within a few minutes. This process usually works within seconds to a few minutes.
If you do not receive an email, make sure you are using the email address your employer has on file for you. If that does not work, contact your HR department or your company's Paylocity administrator — they can look up your username in the system and send it to you directly.
The difference between your username and your employee ID
Paylocity shows both a username and an employee ID in your profile, and they are not the same thing. Your employee ID is a number assigned by your employer and stays the same throughout your time there. Your username is what you type into the login field, and it can sometimes be changed or customized.
When you are looking for your login credentials, you need the username, not the employee ID. The employee ID is useful for HR records and pay stub references, but it will not get you into the app. Make sure you are writing down the correct field.
Troubleshooting: Username field is empty or missing
If you log into your account and the username field is blank or does not appear at all, your account may not have been fully activated by your employer. New employees sometimes have a delay between when their account is created and when their username is assigned.
Wait 24 hours and try logging out and back in. If the username still does not appear, send an email to your HR department or Paylocity support with your full name and employee ID. They can confirm whether your account is active and manually assign a username if needed.
Do not create a new account or try to sign up again — that will create duplicate accounts and make the problem worse. Always contact HR first.
Saving your username so you do not lose it again
Once you find your username, store it somewhere safe outside the app. Write it in a password manager (like Bitwarden, 1Password, or the password manager built into your phone), in a locked notes app, or in a physical notebook kept at home. Do not email it to yourself or text it to someone else.
If you use your phone's built-in password manager, it will often fill in your username automatically the next time you open the app, so you may never need to type it again. This is the easiest option for most people.
Frequently Asked Questions
Can I change my Paylocity username?
That depends on your company's settings. Some employers allow employees to customize their username, while others lock it in place. Check your account settings to see if there is a "Change Username" or "Edit Profile" option. If you do not see one, contact your HR department to ask if it is possible.
Is my Paylocity username the same as my work email?
Not always. Some companies set up Paylocity usernames to match work email addresses, but many do not. Your username might be your last name plus a number, your employee ID, or something your HR department created. Check your profile to see what yours actually is.
What if I forgot my password but remember my username?
On the Paylocity login screen, look for "Forgot Password" instead of "Forgot Username." You will enter your username or email, and Paylocity will send you a password reset link. This is separate from the username recovery process.
Can my employer see my username in the app?
Your employer already knows your username — they set up your account. Your HR department and Paylocity administrators can see all employee usernames in their system. Your username is not private information within your company.
Why does the app ask for a username if I can log in with my email?
Some versions of Paylocity let you log in with either your username or your email address. If your company set that up, you can use whichever one you remember. Your username is still stored in your profile even if you do not use it to log in.