Where to look for your RuneScape account name

Your RuneScape username is not the same as your email address, and Jagex (the company that runs RuneScape) does not display it prominently on their website. The fastest way to find it is to log into your account on the RuneScape website itself — your username appears in the top right corner once you are signed in, or in your account settings under "Account" > "Account Settings" > "Display Name".

If you cannot remember your password, use the "Trouble logging in?" link on the RuneScape login page. You will need access to the email address attached to your account. Jagex will send you a password reset link, and once you reset it, you can log in and see your username when ready.

If you no longer have access to that email address, the process becomes slower but still possible. Contact Jagex support through their help centre at support.runescape.com. They will ask you security questions about your account history — things like what membership you purchased, when you created the account, or what your recovery email was — to verify you own it.

Key Takeaways

  • Log into your RuneScape account on the official website to see your username in the top right corner or in Account Settings.
  • If you forgot your password, use the password reset tool on the login page with the email address tied to your account.
  • If you no longer have access to your original email, contact Jagex support and answer security questions to prove account ownership.
  • Your username is different from your display name — the username is what you log in with, while the display name is what other players see.
  • Old accounts created before 2010 may use an email address as the login instead of a username.

Checking your email for account confirmation messages

When you first created your RuneScape account, Jagex sent a confirmation email to the address you provided. Search your email inbox (including spam and promotions folders) for messages from "noreply@runescape.com" or "support@runescape.com". These emails often contain your username or a link that displays it.

If you find an old confirmation email, it will typically say something like "Welcome to RuneScape" or "Confirm your email address" and may include your username in the body or in a link. Even if the email does not state your username directly, the fact that you received it proves that email address is connected to your account — you can then use the password reset tool to regain access.

Understanding the difference between username and display name

RuneScape has two separate names for your account, and this confusion stops many people from finding what they are looking for. Your username is what you type into the login box on the RuneScape website or in the game client. Your display name is what other players see when you are in the game world.

You can change your display name as often as you want (though there is a cost in in-game currency), but your username stays the same forever. If someone tells you they remember your character name from years ago, they are remembering your display name, not your username. When you log in, you always use the username, regardless of what your display name currently is.

What to do if your account uses an email address instead of a username

Accounts created before RuneScape introduced usernames (around 2010) may not have a traditional username at all. Instead, you log in using the email address associated with the account. If you created your account very early and cannot find a username anywhere, try logging in with your email address instead.

If that works, you can create a username for that account by going to Account Settings and selecting "Create Username". Once you do this, you will be able to log in with either your username or your email address going forward. This is a one-time action — you cannot change your username after you create it.

Recovering access through linked accounts or payment history

If you played RuneScape through Steam or another platform, your account may be linked there. Log into Steam, go to your account settings, find "Connected Applications", and look for RuneScape. If it is listed, clicking it will take you to your RuneScape account page and show your username.

You can also check your payment history if you ever bought membership or bonds (in-game currency). Look through old credit card or PayPal statements for charges from "Jagex Ltd" or "RuneScape". The transaction details or confirmation emails from those purchases often include your username or account email. If you find a transaction, you can use that email to reset your password.

Contacting Jagex support when other methods do not work

If none of the above steps work, go to support.runescape.com and select "Account & Login" > "I forgot my username". Jagex support will ask you to provide information that only the account owner would know: the email address you used to create the account, the approximate date you created it, what membership you purchased (if any), and answers to security questions you set up.

Response times vary, but Jagex typically replies within a few business days. Have as much information ready as possible — the more details you can provide, the faster they can verify your identity. If you have old screenshots, emails, or payment receipts related to the account, include those as well.

Frequently Asked Questions

Can I change my username if I find it?

No. Your RuneScape username is permanent and cannot be changed. You can change your display name (what other players see) as many times as you want, but the login username stays the same forever. If you dislike your old username, your only option is to create a new account.

Is my username the same as my display name?

Not necessarily. Your username is what you log in with. Your display name is what appears above your character in the game. You can change your display name, but your username never changes. If you have not changed your display name since you created the account, they might be the same, but they are separate things.

What if I created my account with Facebook or Google login?

Log into the RuneScape website using that same Facebook or Google account. Once you are signed in, your username will appear in your account settings. If you no longer have access to that Facebook or Google account, contact Jagex support and explain the situation — they can help you regain access or link a different email address to your RuneScape account.

How long does Jagex support take to respond?

Response times typically range from two to five business days, though it can take longer during busy periods. Check your email (including spam folders) regularly for their reply. If you do not hear back within a week, you can submit a follow-up request through the support portal.

Can I recover my account if I do not remember the email address I used?

It is much harder, but still possible. Contact Jagex support and explain that you do not remember the original email. They will ask detailed security questions about your account history instead. Be prepared to answer questions about membership purchases, character details, or other account activity from when you played.