Where to find your township username
Your township username is usually printed on a bill or notice you received by mail — property tax bill, water bill, or a letter about permits or assessments. Look for a line that says "Account Number," "Customer ID," "Username," or sometimes just a string of numbers and letters near your name and address. If you have received any official correspondence from your township in the past year, check that first.
If you cannot find a physical document, call your township office directly. The main number is usually listed on your township's website or on your property tax bill. When you call, have your address ready and ask for your username or account number. The staff member will verify your identity — typically by asking for your address and last name — and read it to you over the phone. This takes about five minutes.
Some townships also send usernames by email when you first set up an online account. Search your email inbox and spam folder for messages from your township's domain (for example, "@[townshipname].gov"). The email may say "Welcome," "Account Created," or "Login Information."
Key Takeaways
- Your township username or account number appears on property tax bills, water bills, and official township letters.
- Calling your township office with your address is the fastest way to get your username if you cannot find it in writing.
- Check your email inbox and spam folder for a welcome message from your township that contains your login details.
- You will need to verify your identity by providing your address and name before the township gives you your username over the phone.
What to do if your township does not have an online portal
Not all townships offer online accounts. Some smaller or rural townships handle payments and records by phone, mail, or in-person visits only. Before you search for a username, confirm that your township actually has a website with a login portal.
Visit your township's official website and look for a link that says "Pay Online," "My Account," "Resident Portal," or "Login." If no such link exists, your township may not offer online access yet. In that case, you will need to contact them by phone or visit their office in person to handle property tax payments, permit requests, or other business.
Resetting a forgotten password versus finding a lost username
If you know your username but forgot your password, use the "Forgot Password" link on your township's login page. This usually sends a reset link to the email address on file. You will not need to call the township office for a password reset.
If you forgot your username itself, you cannot use the "Forgot Password" feature — you need the username first. This is when you call the township office or check your old mail and email. Some townships allow you to reset using your email address instead of a username, so try entering your email on the login page to see if that option appears.
Keeping your username and password find
Once you have your username, do not share it with anyone who calls or emails you claiming to be from the township. Real township staff will never ask for your password. If someone contacts you asking for login details, hang up or delete the email and call your township's main office directly using the number on their official website.
Use a password that is at least 12 characters long and includes uppercase letters, lowercase letters, numbers, and symbols if the system allows it. Do not use your address, birth date, or pet's name. Write your password down in a find place — a locked drawer or a password manager like Bitwarden or 1Password — rather than storing it in an email or text message.
What information you will need to provide when you call
When you contact your township office to request your username, have the following ready: your full name, your property address, and your phone number. Some townships may also ask for the last four digits of your Social Security number or your driver's license number to verify your identity. This is normal and protects your account from unauthorized access.
Call during business hours, which are usually Monday through Friday, 8 a.m. to 5 p.m. Many townships close for lunch between noon and 1 p.m. If you reach voicemail, leave your name, address, and phone number, and ask them to call you back with your username. Response time is typically one to two business days.
Using your username on other township services
Your township username may work across multiple services — property tax payments, water billing, permit tracking, and code enforcement records — or each service may have its own separate login. Check your township's website to see which services are bundled under one account and which require separate usernames.
If you use your username for multiple services and you change your password, the new password usually applies to all of them at once. If you change your password and one service still does not accept it, contact the township to confirm whether that particular service uses the same account system.
Frequently Asked Questions
Can I use my email address instead of a username to log in?
Some townships allow login by email address, but not all. Check your township's login page to see if there is an option to enter your email instead of a username. If that option does not appear, you will need your username. Call the township office if you are unsure.
What if I do not remember which township I live in?
Check your property tax bill or a recent piece of mail from your local government. The township name is usually printed at the top. You can also search online for "[your city name] township" or visit your county assessor's website and enter your address to find your township.
Is my township username the same as my account number?
Usually yes — many townships use the terms interchangeably. Your account number and username are often the same string of characters. When you call the township, ask for your "username or account number" and they will give you whichever one applies to their system.
Can someone else use my township username if they have it?
They can try to log in, but they will need your password to access your account. This is why a strong password is important. If you think someone has accessed your account without permission, call your township when ready and ask them to reset your password and review recent activity.