Where to find your Fios login details

Your Fios username and password are in your welcome email from Verizon, or you can retrieve them through the My Verizon app or website using your account phone number and PIN. If you no longer have the welcome email, the fastest route is to log into My Verizon on a computer or phone — you do not need your password to start that process.

Verizon sends your initial login credentials when your Fios service activates. That email typically arrives within 24 hours of installation and contains both your username (usually your email address or a Verizon-assigned handle) and a temporary password you should change on first login. If you have kept that email, your credentials are there.

If the welcome email is gone, you have two working paths: use the My Verizon website to reset your password, or call Verizon directly. Both require you to verify your identity first, which is why having your account number, phone number, or the phone number associated with your account speeds things up.

Key Takeaways

  • Your original Fios username and password arrive in a welcome email from Verizon within 24 hours of service set up.
  • You can reset a forgotten password through My Verizon online without needing your current password — just your account phone number and security PIN.
  • Calling Verizon customer service at 1-908-559-4899 lets you verify your identity by phone and have credentials reset or resent the same day.
  • Your Fios username is usually your email address or a Verizon-assigned username, and you can change it to something easier to remember after you log in.

Resetting your password through My Verizon online

Go to verizon.com/myverizon and select "Sign In" at the top right. On the login page, click "Forgot username or password?" This takes you to a recovery page where Verizon asks for the phone number on your account.

Enter that phone number and select "Next." Verizon will ask you to verify your identity — you can choose to receive a code by text message or email, or answer security questions you set up when the account was created. Once you verify, you can create a new password when ready. The new password takes effect right away, so you can log into My Verizon or the Fios app within minutes.

If you do not remember your security questions or cannot receive a text or email code, you will need to call Verizon instead. Have your account number and the phone number on your account ready when you call.

Finding your username if you only remember your password

If you know your password but forgot your username, go to verizon.com/myverizon and click "Forgot username or password?" Enter the phone number on your account and verify your identity the same way — by text code, email code, or security questions. After verification, Verizon displays your username on the screen.

Write down or copy your username somewhere you can find it later. Your username does not change unless you deliberately change it yourself, so you should only need to look it up once.

Calling Verizon to retrieve or reset credentials

Call Verizon customer service at 1-908-559-4899. Have ready: the phone number on your Fios account, your account number (on your bill), and the last four digits of the Social Security number associated with the account. Verizon uses these to verify you are the account holder.

Tell the representative you need your username and password reset. They can resend your username to your email address on file, or walk you through creating a new password over the phone. Most resets are complete within the call, though resent emails can take a few minutes to arrive.

If you are calling outside business hours, you can also use Verizon's automated system — follow the prompts for account recovery. The automated system can send a password reset link to your email without speaking to a person.

What to do if you do not have the phone number on your account

If you cannot remember the phone number tied to your Fios account, you will need to call Verizon with a different form of proof. Have your account number (from a bill or statement) and the last four digits of the Social Security number on the account. Some representatives will also accept a photo ID and the service address.

Calling is your most reliable option in this situation because the automated system on the website requires the phone number. When you call 1-908-559-4899, explain that you need to verify your identity using your account number instead, and the representative will walk you through what they need.

Changing your username to something easier to remember

Once you log into My Verizon, you can change your username to anything you want — it does not have to be your email address. Go to "Account" or "Settings" (the exact location varies by whether you are on the website or app), then look for "Login" or "Username and Password."

Select "Change username" and enter a new one. Verizon checks that the new username is not already taken and is not too similar to your old one. The change takes effect when ready, so use your new username the next time you log in.

Your password stays the same unless you change it separately. If you change your username, write down the new one — you will need it every time you log into My Verizon or the Fios app.

Using the Fios app instead of the website

The Fios app on your phone or tablet works the same way as the website. Open the app, tap "Sign In," and use the same username and password you use on verizon.com. If you forget your credentials, tap "Forgot username or password?" and follow the same recovery steps — phone number verification, security questions, or text code.

The app is often faster for checking your bill or managing your account on the go, but the website gives you more options for detailed account changes. Both use the same login, so you only need to remember one username and password.

Frequently Asked Questions

Can I use my email address as my Fios username?

Your Fios username is usually your email address by default, but you can change it to something else after you log in. If you want to keep using your email as your username, you can — Verizon allows it. Just go to your account settings and leave it as is.

What if I get locked out after too many wrong password attempts?

Verizon locks your account temporarily after several failed login attempts to protect it from unauthorized access. Wait 15 to 30 minutes, then try logging in again. If you still cannot get in, use the "Forgot password?" link to reset it, which unlocks the account at the same time.

Is my Fios password the same as my Verizon wireless password?

No. If you have both Fios and Verizon wireless service, they use separate accounts with separate usernames and passwords. You log into each one independently. Changing your Fios password does not change your wireless password, and vice versa.

Can I set up a backup way to recover my account if I forget everything?

Yes. In your My Verizon account settings, you can add a backup email address and phone number for recovery. You can also set up security questions. Having these on file makes password recovery faster because you have more options to verify your identity.

What should I do if I think someone else knows my Fios password?

Change your password when ready through My Verizon or by calling Verizon. After you change it, check your account activity in My Verizon to see if anyone accessed your account without permission. If you see unauthorized charges or activity, call Verizon right away to report it.