Where to find your HSBC username

Your HSBC username is the text you enter before your password when you log into HSBC online or the mobile app. If you have forgotten it, HSBC shows it to you in three places: in your welcome letter from when you opened the account, in your online banking profile under "My Details" or "Account Settings", or by calling HSBC customer service and answering security questions.

The fastest route is to check your email. When you first set up HSBC online banking, the bank sent you a welcome email that included your username. Search your email inbox (including spam and promotions folders) for messages from HSBC with subject lines like "Welcome to HSBC Online Banking" or "Your Online Banking Details". If you still have that email, your username is listed there.

If you cannot find the email, log into your HSBC account using the "Forgot username?" link on the login page. HSBC will ask you to enter your date of birth and the sort code and account number from your debit card or bank statements. Once you verify this information, the bank will display your username on screen and send it to your registered email address.

Key Takeaways

  • Your HSBC username appears in the welcome email HSBC sent when you first opened online banking, so check your email inbox and spam folder.
  • You can retrieve your username by clicking "Forgot username?" on the HSBC login page and answering security questions about your account.
  • If you are already logged into your HSBC account, your username is visible in your profile settings under "My Details" or "Account Settings".
  • Calling HSBC customer service with proof of identity is the slowest option but works if you cannot access email or remember account details.

Retrieving your username through the HSBC website

Go to the HSBC login page and look for a link that says "Forgot username?" or "I don't know my username". Click it. HSBC will ask you to enter your date of birth and your sort code and account number — both are printed on the front of your debit card or on your bank statements.

After you enter this information, HSBC will show your username on the screen. The bank also sends it to the email address registered with your account, so check that email within a few minutes. This process takes about two minutes and does not require you to speak to anyone.

Finding your username in your HSBC profile

If you already remember your password and can log in, your username is stored in your account settings. Log into HSBC online banking or the mobile app using your password. Once you are logged in, look for a menu option labeled "My Details", "Account Settings", "Profile", or "Security Settings" — the exact name depends on which HSBC product you use and whether you are on the website or app.

Tap or click that option. Your username will be displayed on the screen, usually near the top of the page or in a section labeled "Login Details" or "Account Information". You can also see your registered email address and phone number in this same area.

Contacting HSBC customer service by phone

If you cannot retrieve your username online, call HSBC customer service. The phone number is on the back of your debit card, on your bank statements, or on the HSBC website. Have your debit card and a form of photo ID ready before you call.

When you reach a representative, tell them you have forgotten your username. They will ask you to confirm your identity by answering security questions — usually your date of birth, the last four digits of your account number, and details about recent transactions. Once you answer these questions correctly, the representative will tell you your username and can also reset it if you prefer a new one.

Wait times vary depending on the time of day and how busy HSBC is. Calling early in the morning on a weekday usually means a shorter wait than calling in the afternoon or on a weekend.

Resetting your username if you want a new one

HSBC allows you to change your username to something you find easier to remember. Log into your account, go to "My Details" or "Account Settings", and look for an option to change your login details or username. Click it and follow the prompts to create a new username.

Your new username must be between 6 and 20 characters and can include letters and numbers. HSBC will not allow you to use a username that is too similar to your old one or that you have used before. Once you confirm the change, you will need to use your new username the next time you log in.

What to do if HSBC does not recognize your details

If you enter your date of birth and account number but HSBC says it cannot find your account, you may have entered the information incorrectly. Double-check your sort code and account number — both are on your debit card or statements. Make sure you entered your date of birth in the correct format, usually DD/MM/YYYY.

If you still cannot retrieve your username after checking this information, call HSBC customer service. Bring your debit card and photo ID. The representative can look up your account manually and provide your username over the phone. This is also the right step if you have changed your name, address, or email since you opened the account, because the online system may not recognize you.

Frequently Asked Questions

Is my HSBC username the same as my email address?

No. Your username is a separate piece of information that HSBC assigned to you when you opened online banking. It is usually a combination of letters and numbers, not your email address. Your email address is used for password resets and account notifications, but you do not use it to log in.

Can I log into HSBC without my username?

No. HSBC requires both your username and password to log in to online banking or the mobile app. You cannot skip the username step or use your email address instead. If you have forgotten your username, use the "Forgot username?" link on the login page to retrieve it.

What if I have multiple HSBC accounts?

Each HSBC account has its own username. If you have a current account and a savings account, for example, they may have different usernames. When you log in, you enter the username for the account you want to access. If you are unsure which username belongs to which account, call HSBC customer service and they can tell you.

How long does it take to receive my username by email?

HSBC usually sends your username to your registered email address within a few minutes of you requesting it through the "Forgot username?" link. Check your inbox and spam folder. If you do not see it after 10 minutes, call HSBC customer service to confirm your email address is correct in their system.

Can I change my username to something shorter?

Yes, but HSBC requires usernames to be between 6 and 20 characters long. If you want a shorter username, it must still meet this minimum length. You can change your username in your account settings once you are logged in, or ask HSBC customer service to change it for you over the phone.