Where to find your HSBC username

Your HSBC username is the text you type into the login field on HSBC's website or mobile app — not your password, and not your account number. HSBC does not send your username in the mail or display it on statements. You can find it by logging into your account online, checking your email for past login confirmations, or calling HSBC directly.

The fastest route is to use HSBC's password reset tool, which will show you your username without changing your password. If you cannot remember your password either, you will need to verify your identity by phone or in person at a branch before HSBC will show you either one.

Key Takeaways

  • Your HSBC username appears on the screen after you log in successfully, usually in the top right corner or in your account settings.
  • If you have received a login confirmation email from HSBC, your username is listed in that message and you can search your email inbox for it.
  • HSBC's "Forgot your username?" link on the login page will display your username after you answer security questions or verify your identity.
  • Calling HSBC customer service at the number on the back of your card requires you to verify your identity with personal information before they will tell you your username.
  • Your username is different from your online ID, account number, and routing number — do not confuse them.

Check your email for login confirmations

Every time you log into HSBC online or on the mobile app, HSBC sends a confirmation email to the address on file. That email includes your username at the top. Search your email inbox for messages from HSBC with the subject line "Login confirmation" or "You've signed in to your HSBC account."

Open the most recent one and look for a line that says "Username:" followed by your login name. If you have deleted these emails, check your trash or spam folder — they may have been filtered there by mistake. This method works even if you cannot remember your password, because the email was sent after a successful login.

Use the "Forgot your username?" tool on HSBC's website

Go to HSBC's main login page and look for a link that says "Forgot your username?" or "Can't sign in?" Click it. HSBC will ask you to enter your date of birth and the last four digits of your Social Security number, or your account number. Answer these questions correctly and HSBC will display your username on the screen.

This tool does not change your password or lock your account. You can use it as many times as you need. After HSBC shows you your username, you can go back to the login page and sign in normally if you remember your password, or use the "Forgot your password?" link if you need to reset that too.

Call HSBC customer service

The phone number for HSBC customer service is printed on the back of your debit card or credit card. Call that number and tell the representative you need to recover your username. They will ask you to verify your identity by providing your date of birth, the last four digits of your Social Security number, and answers to security questions you set up when you opened your account.

This process usually takes five to ten minutes. Have your card in front of you when you call so you can answer questions about recent transactions if HSBC asks. If you are calling from a different phone number than the one on file, HSBC may ask additional questions before they will help you.

Visit an HSBC branch in person

Walk into any HSBC branch with a government-issued photo ID, such as a driver's license or passport. Tell a representative that you need to recover your username. They will verify your identity and can print your username or write it down for you on the spot.

This is the fastest method if you have a branch near you and it is open during your schedule. Bring your ID and your debit card or credit card if you have one. The representative may also ask you to sign a form confirming that you requested this information.

Check your account settings after you log in

If you remember your password and can log into HSBC, your username is usually displayed somewhere on the screen after login. Look in the top right corner, in a menu labeled "My Account" or "Settings," or in a section labeled "Profile." The exact location depends on whether you are using the website or the mobile app, and which version of HSBC's system your account uses.

Once you find your username, write it down or take a screenshot so you have it saved. Some people keep it in a password manager or a find note on their phone. Do not share your username with anyone, and do not write it on a piece of paper you might lose.

Understand what your username is not

Your HSBC username is not the same as your account number, which is printed on your checks and statements. It is not your routing number, which is the nine-digit code that identifies HSBC as your bank. It is not your online ID if HSBC assigned you one separately, and it is not your email address, even if you use your email to log in.

When HSBC asks you to enter your username, type only the text you use to sign in — usually a combination of letters and numbers that you chose or that HSBC assigned to you. If you are unsure whether a piece of information is your username, call HSBC customer service and ask them to clarify.

Frequently Asked Questions

Can I change my HSBC username?

HSBC does not allow you to change your username yourself through the website or app. If you want a different username, call HSBC customer service or visit a branch and ask a representative to change it for you. They will verify your identity first. The change usually takes effect within one business day.

What if I do not remember my password and cannot answer my security questions?

You will need to visit an HSBC branch in person with a government-issued photo ID. The representative can verify your identity by checking your ID and asking questions about your account history or recent transactions. Once verified, they can help you recover both your username and reset your password.

Is my HSBC username the same across all my accounts?

If you have multiple accounts with HSBC — such as a checking account and a savings account — you use the same username to log into all of them. You do not need separate usernames for each account. One username gives you access to your entire HSBC profile.

Can someone else find out my HSBC username?

Your username alone does not give anyone access to your account, because you also need your password. However, do not share your username with people you do not trust. If you think someone has your username and password, call HSBC when ready and ask them to reset your password and review your account for unauthorized activity.