Where to find your Victoria's Secret username
Your Victoria's Secret username appears in your account settings on the Victoria's Secret website or app. The fastest way to find it is to log in, go to your account profile, and look for a section labeled "Account Information" or "My Account." The username you chose when you created your account will be listed there — it's the name you type in when you sign in, not your email address (though you can also use your email to log in instead).
If you're already logged in on your phone or computer, you don't need to search for your username at all — you're already using it. The username matters mainly if you've forgotten it and need to sign back in, or if you're trying to remember what you registered with.
Key Takeaways
- Your Victoria's Secret username is stored in your account settings under "My Account" or "Account Information" once you log in.
- You can sign in using either your username or your email address, so forgetting your username won't lock you out.
- If you can't remember your username and don't have the password either, use the "Forgot Password" link to reset access through your email.
- Victoria's Secret customer service can confirm your username if you provide proof of identity and the email address tied to your account.
Logging in to find your account information
Go to victorias-secret.com or open the Victoria's Secret app on your phone. Tap or click "Sign In" at the top right of the page. If you remember your password, enter your email address and password — you don't need your username to log in. Once you're signed in, look for your name or profile icon in the top right corner and select it.
From there, you'll see a menu with options like "My Account," "Orders," or "Account Settings." Click whichever one appears — different versions of the site use different labels. Your username will be listed on the main account page, usually near your email address and name.
What to do if you forgot your password
If you can't remember your password, click "Forgot Password" on the sign-in page. Enter the email address connected to your Victoria's Secret account. Victoria's Secret will send you a link to reset your password — click it, create a new password, and sign in. Once you're logged in, you can see your username in your account settings.
This route works even if you've forgotten your username, because the password reset uses your email address, not your username. After you reset your password and log in, your username will be visible in your account information.
Finding your username on the Victoria's Secret app
Open the Victoria's Secret app and tap the account icon (usually a person symbol) at the bottom right of the screen. If you're not signed in, tap "Sign In" and enter your email and password. Once you're logged in, tap your profile or account settings — the exact label depends on which version of the app you have.
Scroll down to find "Account Information" or "My Account Details." Your username will be listed there, along with your email and name. You can also check your order history from this same menu, which will show the account name associated with your purchases.
Contacting Victoria's Secret customer service
If you can't log in and don't remember your email address either, Victoria's Secret customer service can help. Call 1-800-411-5116 or use the chat feature on their website. Have your name, the phone number or address on file with your account, and any recent order number ready — customer service will use this information to verify your identity and tell you your username.
Response times vary depending on whether you use phone or chat. Phone lines are typically available during business hours, while the chat feature may have longer wait times during peak shopping periods.
Why you might need your username
Most of the time, you won't need to remember your username because Victoria's Secret lets you sign in with your email address instead. Your username matters if you're trying to recover an old account, if you want to know what name you registered with, or if you're troubleshooting a sign-in problem with customer service.
If you're setting up a new account, you'll choose a username during registration — this is different from your email address and is what appears on your profile if you use Victoria's Secret's community or rewards features.
Changing your username
Victoria's Secret does not allow you to change your username after you create it. If you registered with a username you no longer like, your only option is to create a new account with a different username. Your rewards points, order history, and saved payment methods won't transfer to a new account, so contact customer service first to see if they can help you keep your account history.
Before creating a new account, ask Victoria's Secret customer service whether they can update your account information in other ways — sometimes they can change your display name or other profile details even if the login username stays the same.
Frequently Asked Questions
Can I sign in with my email instead of my username?
Yes. Victoria's Secret accepts either your username or your email address at the sign-in page. If you remember your email but not your username, use your email to log in and then find your username in your account settings.
What's the difference between my username and my email address?
Your email address is what you use to receive order confirmations and password resets. Your username is a separate name you chose when you created your account — it's what appears on your profile and what you can use to sign in instead of your email.
If I forget both my username and password, how do I get back in?
Click "Forgot Password" and enter the email address tied to your account. Victoria's Secret will send you a password reset link. After you reset your password and sign in, you'll see your username in your account settings.
Is my Victoria's Secret username the same as my Pink Rewards member ID?
No. Your username is what you use to sign in to the website or app. Your Pink Rewards member ID is a separate number tied to your rewards account and appears on your rewards card or in your account under "My Rewards."