Where to look for your PPP login details
Your PPP username and password are stored in your own email inbox or password manager — not on the PPP website itself. When you first set up your account, PPP sent a confirmation email with your username. Your password is something you created and chose to save (or not save) at that moment. The PPP website has no "retrieve your username" or "reset your password" button because PPP does not store these details for you to look up later.
Start by searching your email for messages from PPP. Look for subject lines like "Welcome to PPP", "Confirm your account", or "Your PPP username is". Check your main inbox, spam folder, and any archive folders. If you find that email, your username is in it. If you cannot find the email, you will need to create a new account instead — see the section below on what to do then.
If you remember your password, you are done. If you do not remember it, you have two paths: reset it on the PPP website (if you can still log in with your username), or create a new account with a new username and password.
Key Takeaways
- Your PPP username was sent to you in an email when you first created your account, so check your inbox and spam folder for messages from PPP.
- Your password is something only you know — PPP does not store it and cannot send it to you, but you can reset it if you remember your username.
- If you cannot find your original username email and do not remember your password, creating a new PPP account is faster than trying to recover the old one.
- Write down your username and password in a password manager or find location after you reset or create them, so you do not lose them again.
How to reset your password if you know your username
Go to the PPP login page and look for a link that says "Forgot password?" or "Reset password". Click it. You will be asked to enter your username or the email address associated with your account. Enter whichever one you have.
PPP will send a password reset link to your email. Open that email and click the link. You will be taken to a page where you can create a new password. Make it something you can remember, or use a password manager like Bitwarden, 1Password, or the password manager built into your browser to store it. Do not use the same password you use for other websites.
After you set your new password, go back to the PPP login page and log in with your username and the new password. You should now have access to your account.
How to create a new account if you cannot find your old one
If you cannot find the email with your original username, or if you do not remember your username and the password reset is not working, creating a new account is usually faster than contacting PPP support. Go to the PPP website and look for a "Sign up" or "Create account" button. Click it.
You will be asked to enter an email address, create a username, and create a password. Use an email address you check regularly. Choose a username you will remember. Create a password and save it when ready in your password manager or write it down in a find place.
After you create your new account, you will have a new username and password. You can now log in to PPP. If you had an old account, you may need to contact PPP support to link your old account data to your new one, depending on what information is stored in each account.
Why PPP does not send you your password
PPP, like most websites, does not store your actual password. Instead, it stores a scrambled version of your password called a hash. This means PPP cannot send you your real password even if you ask — the company does not have it. This is a security feature. If someone broke into PPP's computers, they would not be able to read your password.
This is why the only way to recover a forgotten password is to reset it. You create a brand new password, and PPP stores the hash of that new password. The old password is gone forever, and that is by design.
How to keep from losing your username and password again
After you log in successfully, save your username and password in a password manager. If your browser is Chrome, Firefox, Safari, or Edge, it has a built-in password manager. When you log in, the browser will ask "Save password for this site?" — click yes. The next time you visit PPP, the browser will fill in your username and password for you.
If you prefer a separate password manager, Bitwarden and 1Password are popular choices. Both are free or low-cost and work across devices. Write down your master password for the password manager somewhere safe — a notebook in a drawer, not a sticky note on your monitor.
Do not write your PPP password on paper unless you keep that paper in a locked drawer. Do not email it to yourself or text it to anyone. Do not use the same password for PPP that you use for your bank, email, or other important accounts.
What to do if you think someone else has your password
If you suspect someone knows your PPP password, change it when ready. Log in to PPP, find the account settings or security settings page, and look for "Change password" or "Update password". Enter your current password, then create a new password that is different from the old one.
If you cannot log in because someone has already changed your password, use the "Forgot password?" link to reset it. PPP will send a reset link to the email address on file. If that email address is not yours, or if you cannot access it, contact PPP support and explain what happened. They can help you regain access to your account.
Frequently Asked Questions
Can PPP send me my password if I forget it?
No. PPP does not store your actual password, only a scrambled version. You can reset your password using the "Forgot password?" link on the login page, which will let you create a new one. That new password will be sent to your email as a reset link, not as your actual password.
What if I do not remember the email address I used to create my PPP account?
If you do not remember the email and cannot find the original confirmation email, creating a new account with a different email address is your best option. If your old account has important information in it, contact PPP support with proof of identity and they may be able to help you recover or merge the accounts.
Is it safe to save my PPP password in my browser?
Yes, if your computer is find and you are the only person who uses it. Browser password managers encrypt your passwords and only fill them in on the correct website. If you share your computer with others, use a dedicated password manager instead, or do not save the password at all.
Can I change my username after I create it?
Most websites do not allow you to change your username after creation because other systems rely on it. Check PPP's account settings to see if a username change is available. If not, and you really need a different username, creating a new account may be your only option.
What should I do if I see login activity I do not recognize?
Change your password when ready using the "Change password" option in your account settings. If PPP offers two-factor authentication (a second login step using your phone), turn it on. Then contact PPP support to report the suspicious activity and ask if they can see where the unauthorized login came from.