Where to find your Fios login information
Your Fios username and password are in your welcome email from Verizon, or you can reset them through the My Verizon website without needing the original message. If you have never set up online access, your username is usually your phone number or email address, and Verizon can send you a temporary password by text or email. The fastest route is to go to verizon.com/login and select "Forgot username or password?" — Verizon will ask for your account number or phone number and send reset instructions within minutes.
Do not confuse your Fios login with your WiFi password. Your Fios username and password open your online account to view bills and manage services. Your WiFi password is different and is printed on the router itself or in a separate setup email. If you need both, start with the account login first — that is what most people are actually looking for.
Key Takeaways
- Check your welcome email from Verizon first — it contains your original username and a temporary password you can change when ready.
- If you cannot find the email, go to verizon.com/login and use "Forgot username or password?" to reset both without calling.
- Your Fios account username is usually your phone number or the email address you gave Verizon when you signed up.
- Your WiFi password is separate from your account login and is printed on the back or bottom of your Fios router.
Retrieving your username from your welcome email
When Verizon activates your Fios service, they send a welcome email to the address on your account. This email contains your username and a temporary password. Search your email inbox for messages from Verizon or noreply@verizon.com with subject lines like "Welcome to Fios" or "Your Fios account is ready." If you have multiple email addresses, check all of them — Verizon sends to whichever address you provided during signup.
The welcome email usually arrives within a few hours of set up, but can take up to 24 hours. If you signed up more than a few weeks ago and cannot find it, the email may have been deleted or filtered to spam. Check your spam or trash folders, or move forward to the password reset method instead — it is faster than searching through old mail.
Resetting your password through Verizon's website
Go to verizon.com/login on any browser and look for the link that says "Forgot username or password?" or "Can't sign in?" Click it, and Verizon will ask you to enter either your phone number or your account number. You can find your account number on any Fios bill, in the top right corner, or in your welcome email. If you do not have the bill, use your phone number instead — Verizon has it on file.
After you enter your phone number or account number, Verizon will send a reset link to your email or a temporary password by text message. Choose whichever method you prefer. The link or code arrives within a few minutes. Click the link or enter the code, then create a new password. Your new password must be at least 8 characters long and include at least one number and one capital letter. Write it down or save it in a password manager so you do not lose it again.
Understanding your username format
Verizon assigns usernames in one of two formats: your phone number (with or without dashes) or an email address. If you set up your account online, you may have chosen your own email-based username. If Verizon set it up for you, your username is most likely your 10-digit phone number. When you log in, enter it exactly as Verizon shows it — if it is your phone number, try it without dashes first (1234567890), then with dashes if that does not work (123-456-7890).
If you are still unsure which username belongs to your account, the password reset page will show you the first and last name associated with the account once you enter your phone number or account number. That confirmation tells you that you are resetting the right account. Some people have multiple Fios accounts if they moved or added a second line — make sure you are resetting the username for the account you actually use.
Separating your account login from your WiFi password
Your Fios account username and password are for logging into My Verizon online. Your WiFi password is completely separate and is used to connect devices to your home internet. The WiFi password is printed on a sticker on your Fios router — look on the back, bottom, or side of the device. It usually starts with a series of letters and numbers and may be labeled "Network Key" or "WiFi Password."
If you have changed your WiFi password since you set up Fios, you will need to use the new password you created, not the one on the sticker. To change your WiFi password, log into My Verizon with your account username and password, go to the Internet section, and look for WiFi settings or Network settings. From there you can create a new WiFi password and explore it to your router. The change takes effect within a few minutes.
What to do if you still cannot access your account
If the password reset does not work, verify that you are using the correct phone number or account number. Your account number is a 10-digit number on your bill, separate from your phone number. If you enter the wrong account number, Verizon will not find your account and the reset will fail. Double-check the number on your most recent bill before trying again.
If you have tried multiple times and the reset still does not work, contact Verizon directly at 1-908-559-4899 (the number on your bill may be different by region). Have your account number and phone number ready. A Verizon representative can verify your identity and send you a password reset link or temporary password over the phone. This usually takes 10 to 15 minutes, and you can change the temporary password to something permanent as soon as you log in.
Frequently Asked Questions
Is my Fios username the same as my email address?
Not always. Your username might be your phone number instead. Check your welcome email or the password reset confirmation page — it will show you exactly what username is tied to your account. If you set up the account yourself online, you may have chosen an email address as your username.
Can I change my Fios username?
No, Verizon does not allow you to change your username once it is assigned. You can only change your password. If you want to use a different email address to log in, contact Verizon support and ask if they can update the email address on file, though this does not change your actual username.
What if I forgot my password but do not have access to the email or phone number on file?
Call Verizon at the number on your bill and have your account number ready. A representative can verify your identity using other information from your account and send a reset link to a different email address or phone number if needed. Bring a photo ID if you visit a Verizon store in person.
Is my WiFi password the same as my account password?
No. Your account password logs you into My Verizon online. Your WiFi password connects your devices to the internet. They are completely separate. Your WiFi password is on the router sticker, and your account password is what you use at verizon.com/login.
How often should I change my Fios password?
Verizon does not require you to change your password on any schedule. Change it if you think someone else knows it, if you use the same password on other websites, or if you have not changed it in several years. You can change it anytime by logging into My Verizon, going to Account settings, and selecting Change password.