Where to find your DISH login information
Your DISH username and password are in your account welcome email or on your DISH online account page. If you set up your account in person at a DISH store or over the phone, the representative should have given you a temporary password in writing — check any paperwork that came with your equipment or billing statements.
The fastest route is to visit mydish.dish.com and use the "Forgot Username" or "Forgot Password" link on the login page. DISH will send a reset link to the email address on file with your account, usually within a few minutes. You do not need to know your current password to reset it this way.
If you cannot access the email address tied to your account, call DISH customer service at 1-800-333-3474. Have your account number ready — it appears on your bill or on any equipment box. A representative can verify your identity and send a password reset link to a different email address or read your username aloud to you over the phone.
Key Takeaways
- Your DISH username and password were sent in your account welcome email when you first signed up.
- Visit mydish.dish.com and click "Forgot Username" or "Forgot Password" to reset either one without knowing your current password.
- DISH will email a reset link to the address on file with your account within a few minutes.
- If you cannot access that email address, call 1-800-333-3474 with your account number and ask a representative to send the reset link elsewhere.
Check your email for the original welcome message
When you first opened your DISH account, DISH sent a welcome email to the address you provided. This email contains your username and a temporary password. Search your email inbox for messages from noreply@dish.com or support@dish.com, or search for the word "welcome" or "username" to find it faster.
Check your spam or promotions folder if the email is not in your inbox — some email providers filter automated messages there. If you find the welcome email, your username is listed in the body of the message. The temporary password may have expired if your account is more than a few months old, but the username does not change.
Use the password reset tool on mydish.dish.com
Go to mydish.dish.com and look for the login box. Below the password field, you will see two links: "Forgot Username?" and "Forgot Password?" Click whichever one you need.
If you click "Forgot Username?", DISH will ask for your account number and the email address on file. Your username will appear on the screen or be sent to that email address. If you click "Forgot Password?", enter your username and email address, and DISH will send a link to reset your password. Click the link in that email within 24 hours to create a new password.
This method works even if you have not logged in for years or if you have forgotten both your username and password. You only need to know your account number (from your bill) or the email address tied to your account.
Call DISH customer service to retrieve your information
If the online reset tool does not work or you cannot access your email, call DISH at 1-800-333-3474. Have your account number and a photo ID ready. A representative will ask you to confirm your name, service address, and the last four digits of the phone number or payment method on file.
Once verified, the representative can tell you your username over the phone or send a password reset link to a different email address. They can also create a new temporary password on the spot, though you will be asked to change it the next time you log in. The call usually takes 5 to 10 minutes.
What to do if you do not have your account number
Your account number appears on your DISH bill, in the top right corner of the first page. If you do not have a recent bill, look for any paperwork that came with your equipment when it was installed — the account number is usually printed there as well.
If you cannot find your account number, you can still call DISH customer service. Tell them your name and service address, and they can look up your account. They will then ask security questions to verify your identity before sending a password reset link or telling you your username.
Recover a username or password for a mobile app
The DISH mobile app uses the same username and password as mydish.dish.com. If you cannot log in to the app, use the "Forgot Username" or "Forgot Password" link on the app's login screen, or reset your password on the website first and then use those new credentials in the app.
If the app is not accepting your correct username and password, try logging out completely, closing the app, and logging back in. If that does not work, uninstall the app and reinstall it from the App Store or Google Play, then log in again. Sometimes a cached version of the app causes login problems that a fresh install fixes.
Frequently Asked Questions
How long does it take to get a password reset email from DISH?
DISH usually sends the reset email within a few minutes. Check your spam folder if you do not see it in your inbox after 10 minutes. The reset link in that email is valid for 24 hours. If you do not use it within that time, you will need to request a new one.
Can I change my username after I log in?
No, your DISH username cannot be changed. It is tied to your account and stays the same for the life of your service. You can change your password as often as you want by logging into mydish.dish.com, going to Account Settings, and selecting Change Password.
What if I get a password reset email but do not recognize it?
If you did not request a password reset, do not click the link. Someone may have tried to access your account. Log into mydish.dish.com with your current password and change it when ready. Then call DISH at 1-800-333-3474 to report the suspicious activity.
Do I need the same username and password for DISH Anywhere and the DISH app?
Yes, both the DISH app and DISH Anywhere (the online streaming service) use your mydish.dish.com username and password. If you reset your password on the website, use the new password in both apps.
What if my account number is not on my bill?
Your account number should appear in the top right corner of your DISH bill. If it is not there, check any paperwork that came with your equipment or look at an older bill. You can also call DISH at 1-800-333-3474 and provide your name and service address — they can tell you your account number over the phone.