HP's main support phone number is 1-800-474-6836 in the United States

This number connects you to HP's general support line, which handles questions about printers, laptops, desktops, and other HP hardware. Wait times vary depending on the time of day and how busy the queue is. If you are calling about a printer, have your model number ready — you can find it on the device itself or in your documentation.

HP also maintains separate phone lines for different regions and product categories. The number above works for most consumer hardware issues, but if you are calling about a business device, a server, or equipment purchased through a corporate account, you may reach a different department or be transferred.

Key Takeaways

  • The main HP support number is 1-800-474-6836, and it handles most consumer hardware questions.
  • Have your device model number and serial number available before you call, as support staff will ask for both.
  • HP's phone lines are typically less busy on weekday mornings and more crowded in the afternoon and evenings.
  • If you own a business device or purchased through a corporate account, you may need a different support number found on your invoice or warranty paperwork.
  • HP also offers chat and email support through its website if phone wait times are long.

What information to have ready before you call

Support staff will ask for your device model number and serial number within the first minute of the call. The model number is usually printed on a label on the back or bottom of your device. The serial number is also on this label and is a longer string of numbers and letters.

If you are calling about a warranty claim or a device you purchased recently, have your receipt or proof of purchase available. If the device is still under warranty, the support agent can tell you what is covered. If it is out of warranty, they can quote you a repair cost or suggest whether replacement is more practical.

Write down what the problem is before you call — when the issue started, what you were doing when it happened, and what error messages you saw. This takes 30 seconds and saves you from having to explain it twice.

When HP phone support is typically available

HP's consumer support line operates Monday through Friday, 6 a.m. to 10 p.m. Eastern Time. On weekends, the hours are 8 a.m. to 8 p.m. Eastern Time. These hours are subject to change during holidays, so if you are calling on a holiday or the day after one, check HP's website first to confirm the line is open.

Wait times are usually shortest on weekday mornings between 6 a.m. and 9 a.m. Eastern Time. Afternoons and evenings tend to have longer queues. If you reach an automated message saying the wait is more than 30 minutes, you can hang up and try again later, or you can choose to hold and receive a callback instead of waiting on the line.

Alternative ways to reach HP support

If phone wait times are long, HP offers live chat through its support website at support.hp.com. Chat is often faster than phone support and creates a written record of what was discussed. You can also submit a support request by email, though responses typically take 24 to 48 hours.

HP's website also has a searchable knowledge base where you can look up common issues for your specific device model. Many printer and driver problems can be solved by downloading the latest software from HP's support page without calling at all. If you search for your model number plus the word "driver" on HP's site, you will find the read page for your device.

Some issues — particularly warranty claims or hardware repairs — do require a phone call or a support ticket created online. Chat and email support can start the process, but they will likely transfer you to phone support or direct you to mail in the device for repair.

What to expect during a support call

The call will begin with an automated system that asks you to describe your issue in a few words. You can say "printer not printing" or "laptop won't turn on" — the system is designed to route you to the right department. After that, you will wait in a queue until an agent picks up.

The agent will verify your device information, ask you to describe the problem again, and then walk you through troubleshooting steps. These usually start with the simplest fixes — restarting the device, checking cables, or reinstalling a driver — before moving to more complex solutions. If the agent determines the device needs repair, they will explain your options: mail-in repair, depot repair, or in-home service if you have that coverage.

The call typically lasts 15 to 45 minutes depending on the complexity of the issue. If the agent cannot solve it during the call, they will create a support ticket with a reference number. Write this number down — you will need it if you call back or if the device needs to be shipped for repair.

Warranty and repair coverage questions

When you call, the agent will look up your device's warranty status using your serial number. Most HP devices come with a one-year limited hardware warranty that covers defects in materials and workmanship, but not accidental damage or normal wear. If your device is out of warranty, repair costs vary widely depending on what is broken.

If you purchased an extended warranty or accidental damage protection plan, have your plan number or proof of purchase ready. These plans are sold separately and are not included with the device. The support agent can tell you what your plan covers and whether your issue qualifies.

For older devices, HP may no longer stock replacement parts or may recommend replacement over repair. The agent will be honest about this — if repair costs more than a new device, they will usually say so.

If you cannot reach support by phone

If the phone line is consistently busy or you cannot reach anyone, try HP's online support portal at support.hp.com. You can create an account, register your device, and submit a support request that way. HP will respond within one to two business days.

You can also check HP's social media accounts on Twitter and Facebook — some users report faster responses through those channels for urgent issues. However, social media support is not may provide and should not be your first choice.

If you purchased your HP device from a retailer like Best Buy or Staples, those retailers sometimes offer their own support services. Check your receipt to see if you purchased a support plan through the retailer, which may have a different phone number.

Frequently Asked Questions

Do I have to pay for HP phone support?

No. HP's phone support is free for the first year after you purchase a device. After that, support is free for warranty-covered issues. If your device is out of warranty and the issue is not covered by an extended plan you purchased, HP may charge a fee for phone support, though they will tell you the cost before they begin troubleshooting.

What if I lost my device serial number?

You can find it on the device itself — usually on a label on the back, bottom, or inside the battery compartment. If the label is worn off, you can also find the serial number in your device settings. For printers, check the settings menu or the back of the device. For laptops, look in System Information (Windows) or About This Mac (Apple). The support agent can also look it up if you provide your email address and the device model number.

Can I get support for an HP device I bought used or refurbished?

Yes, but the warranty coverage depends on when the device was originally purchased, not when you bought it. Used devices are typically out of warranty unless the original owner purchased an extended plan that transferred to you. The support agent will check the warranty status when you call. If it is out of warranty, you can still call for troubleshooting help, but repair costs will explore.

What if I need support outside the United States?

HP has support numbers for most countries. Search for "HP support" plus your country name to find the local phone number. Support hours and languages vary by region. If you are in Canada, the number is 1-888-999-4747. For other countries, HP's main website has a country selector that will show you the correct contact information.

Is there a way to skip the phone queue and get a callback?

Yes. When you call and hear the wait time, the automated system will offer you the option to receive a callback instead of holding on the line. You provide your phone number, and an agent calls you back when it is your turn. This is useful if you do not want to hold for 30 or 45 minutes, though the callback may come during a time when you are not available.