HealthPartners phone numbers by department and reason for calling

HealthPartners operates separate phone lines for different needs. The main customer service number is 952-883-5000, but you will reach a faster answer if you call the line that matches your reason for calling.

For medical questions about your care, call your clinic directly — the number is on your insurance card or in the HealthPartners member portal. For billing, claims, or insurance coverage questions, use the member services line on the back of your card. For pharmacy issues, call the pharmacy directly or use the number printed on your prescription bottle.

If you are not yet a member and want information about plans, call 1-888-891-3571 for sales and enrollment. Wait times are shortest on weekday mornings between 8 a.m. and 10 a.m. central time.

Key Takeaways

  • The main HealthPartners number is 952-883-5000, but calling your specific clinic or the member services line on your insurance card will connect you faster.
  • For enrollment and plan information, call 1-888-891-3571 during business hours.
  • Your insurance card lists the correct phone number for your specific question — use that number instead of the main line.
  • Weekday mornings typically have shorter wait times than afternoons or evenings.
  • The HealthPartners member portal lets you message your care team without calling, which often gets a response within one business day.

Finding the right number for your clinic or facility

HealthPartners runs clinics, urgent care centers, and hospitals across Minnesota and Wisconsin. If you need to reach a specific location, search "HealthPartners near me" or visit the HealthPartners website and use the clinic finder tool. Each location has its own direct phone number, and calling the clinic where you receive care is faster than calling the main line.

For urgent care after hours, HealthPartners operates a nurse line at 952-883-NURSE (6873). This line is available 24 hours a day and can help you decide whether you need emergency care, urgent care, or can wait to see your regular doctor.

Member services and insurance questions

If you have questions about your coverage, deductible, copay, or whether a service is covered, the member services number on the back of your insurance card is the fastest route. Member services representatives can look up your specific plan details and answer questions about what you owe.

You can also log into the HealthPartners member portal online to check your coverage, view claims, and message your care team. The portal often answers billing questions without a phone call.

Pharmacy and prescription questions

For questions about a prescription, refills, or pharmacy coverage, call the pharmacy directly. The pharmacy number is printed on your prescription bottle and on your insurance card. HealthPartners also partners with mail-order pharmacies for maintenance medications — your insurance card will list that number if you use mail-order service.

If you need to know whether a medication is covered before you fill it, call member services using the number on your card. They can tell you the copay and whether prior authorization is required.

Billing and claims disputes

Call the member services number on your insurance card to ask about a bill or dispute a charge. Have your member ID and the date of service ready. Member services can often resolve billing questions on the first call or tell you exactly what paperwork you need to send.

If you received a bill you believe should have been covered, member services can file a claim review on your behalf. This process usually takes 30 to 60 days.

Behavioral health and mental health services

HealthPartners operates a separate behavioral health line for mental health and addiction services. Call 952-883-8000 to reach behavioral health services or to find a therapist or psychiatrist in the HealthPartners network.

If you are in crisis, call 988 (the Suicide and Crisis Lifeline) or go to the nearest emergency room. These services are free and available 24 hours a day.

Frequently Asked Questions

What time should I call to avoid a long wait?

Weekday mornings between 8 a.m. and 10 a.m. central time typically have the shortest wait times. Avoid calling on Monday mornings or Friday afternoons, when call volume is highest. If you are calling about a non-urgent question, consider using the member portal or sending a message through your online account instead.

Can I reach HealthPartners by email or online chat?

Yes. Log into the HealthPartners member portal and use the find message feature to contact your care team or member services. You can also use the online chat tool on the HealthPartners website during business hours. Responses to messages typically arrive within one business day.

What if I am calling from outside Minnesota or Wisconsin?

All HealthPartners phone numbers work from anywhere in the United States. If you are calling from outside the U.S., you may incur long-distance charges depending on your phone plan. The member portal is available from anywhere with an internet connection and may be faster than calling internationally.

Do I need to have my member ID when I call?

Yes. Have your member ID and date of birth ready before you call. Your member ID is on your insurance card. Having this information ready will speed up the call and help the representative find your account quickly.

What if I cannot reach anyone after hours?

Call the nurse line at 952-883-6873 (available 24 hours) for medical questions, or call 988 if you are in crisis. For non-urgent questions that can wait until business hours, use the member portal to send a message — you will receive a response the next business day.