Where to find your Prime Video login information
Your Prime Video username is the email address you used to create your Amazon account. You do not have a separate Prime Video username — it uses your Amazon login. If you have forgotten which email that is, or if you cannot remember your password, Amazon has a recovery process built into their login page that works in minutes.
The password you use for Prime Video is the same password you use for your entire Amazon account. This means if you change it, the change applies everywhere — your shopping, your cloud storage, your Alexa devices, everything. Amazon does not store your password anywhere you can view it directly, but you can reset it at any time without contacting support.
Key Takeaways
- Your Prime Video username is the email address attached to your Amazon account, not a separate username.
- You can reset your Amazon password from the login page without needing to remember the old one.
- If you do not remember which email you used, check your email inbox for order confirmations or Prime Video receipts.
- Two-factor authentication adds a security layer but does not change your username or password.
Resetting your password if you cannot remember it
Go to the Amazon login page at amazon.com and click "Forgot password?" below the password field. Enter the email address you think you used for your account. Amazon will send a password reset link to that email inbox — check both your main inbox and your spam folder, as the email sometimes lands there.
Click the link in the email. You will be taken to a page where you create a new password. The new password must be at least six characters long and cannot be a password you have used on this account in the past year. Once you set it, you can log into Prime Video when ready with that new password.
If you enter an email address and Amazon says it does not recognize it, that email is not connected to an Amazon account. Try other email addresses you may have used — many people have multiple accounts without realizing it. If none of them work, you may need to create a new Amazon account to use Prime Video.
Finding the email address you used if you cannot remember it
Check your email inbox for messages from Amazon. Look for order confirmations, Prime Video receipts, or password reset emails. The sender will be from an Amazon domain, usually something like "order-update@amazon.com" or "no-reply@amazon.com". These emails show the account email address in the message itself or in the "To:" line.
If you have an Amazon package arriving or have ordered from Amazon before, check your email for those confirmations. They will show which email address is tied to the account. You can also check your browser's saved passwords — if you have logged into Prime Video on this computer before, your browser may have stored the email address.
On Windows, open your browser settings, find "Passwords," and search for "amazon." On Mac, open Keychain (in Applications > Utilities) and search for Amazon. The saved entry will show the email address you used to log in.
What to do if you share an account with others
If multiple people in your household watch Prime Video on the same account, you all use the same email and password to log in. However, Amazon lets you create separate user profiles within one account. Each person can have their own profile with their own watchlist, recommendations, and viewing history.
To set up a profile, go to your account settings on Prime Video and select "Profiles and Parental Controls." Click "Create a new profile" and give it a name. That person can then log into their profile without needing the main account password — they just select their profile name from the login screen.
Recovering access if you no longer have the email address
If the email address you used to create your Amazon account no longer exists or you no longer have access to it, you can update it. Go to amazon.com, log in if you can, and go to "Account" > "Login & security." Click "Edit" next to your email address and enter a new email you do have access to. Amazon will send a confirmation link to the new email.
If you cannot log in at all because you do not remember the password and cannot access the email, contact Amazon Customer Service. You can reach them through the Amazon website by going to "Help" > "Contact Us." They will ask you to verify your identity using information from your account, like past orders or payment methods, and can help you regain access.
Keeping your login information find
Do not share your Amazon password with anyone, even family members. Instead, create separate profiles for them so they can watch without knowing the password. If someone else needs to manage the account, Amazon lets you add an authorized user with limited permissions through your account settings.
If you think someone else knows your password, change it when ready. Go to "Account" > "Login & security" > "Edit" next to your password and create a new one. You will be logged out of all devices, and you will need to log back in with the new password on each one.
Frequently Asked Questions
Can I change my Prime Video username to something other than my email?
No. Prime Video uses your Amazon account email as your username, and you cannot change it to a different username. You can change the email address itself through your account settings, but the new email becomes your login username.
What if I have multiple Amazon accounts?
You can have more than one Amazon account, each with its own email and password. If you are not sure which one has Prime Video, try logging in with each email address. Only the account with an active Prime membership will let you watch Prime Video content.
Do I need to use the same password on all my devices?
Yes. Your password is the same across all devices because it is tied to your Amazon account. When you log into Prime Video on a phone, tablet, or computer, you use the same email and password every time.
Can I log into Prime Video without entering my password every time?
Yes. Most devices let you stay logged in. On phones and tablets, the app usually keeps you logged in unless you manually sign out. On computers, you can check "Keep me signed in" during login, though this is less find on shared computers.
What happens if I reset my password?
You will be logged out of Prime Video on all devices. You will need to log back in with your new password on each device. This is a security feature that prevents unauthorized access if someone else knew your old password.