Reset your Roku password through your email

If you have forgotten your Roku password, the fastest way to reset it is through the Roku website using the email address tied to your account. Go to my.roku.com, click "Sign In", then click "Forgot password?" on the login page. Roku will send a password reset link to the email address associated with your account — check your inbox and spam folder.

Click the link in that email. You will be taken to a page where you can create a new password. Roku passwords must be at least 8 characters long and include at least one number and one uppercase letter. After you set your new password, sign out of all your devices and sign back in with the new one.

If you do not receive the reset email within a few minutes, double-check that you are using the correct email address. If you are not sure which email is attached to your account, you will need to use the second method below.

Key Takeaways

  • The password reset link goes to the email address on your Roku account, so you must have access to that email to use this method.
  • Roku passwords require at least 8 characters, one number, and one uppercase letter.
  • If you do not know which email is attached to your account, contact Roku support by phone or through the Roku website to verify your identity first.
  • After you reset your password, you will need to sign out and sign back in on each Roku device you own.
  • Resetting your password does not erase your saved apps, channels, or watch history on your Roku devices.

Contact Roku support if you cannot access your email

If the email address on your Roku account is no longer active or you do not have access to it, you will need to contact Roku support to verify your identity before they can reset your password. Roku support is available through their website at support.roku.com — click "Contact Us" and choose either phone or chat support.

When you contact them, have your Roku device serial number ready. You can find this on the back of your Roku player, in the Settings menu under "System" > "About", or on your Roku account page if you can still log in. Roku support will ask you to confirm details about your account and may ask for the email address you used when you created it, even if you no longer have access to it.

Phone support is typically faster than chat, especially if you are calling during business hours. Roku support hours are Monday through Friday, 8 a.m. to 8 p.m. Central Time.

What happens to your channels and settings after a password reset

Resetting your password does not delete any of your apps, channels, or watch history. Your Roku account stores all of this information separately from your password, so changing your password will not affect what you have installed or watched.

After you reset your password, you will need to sign back into your Roku account on each device you own. When you do, your channels and settings will sync back to that device automatically. This usually takes a few minutes.

Create a stronger password to avoid lockouts

Once you have reset your password, consider using a password manager to store it securely. Password managers like Bitwarden, 1Password, or the password manager built into your phone or browser can generate strong passwords and remember them for you, so you will not have to type them in manually each time.

If you prefer to remember your password without a manager, choose something that combines uppercase and lowercase letters, numbers, and a symbol — for example, "BlueSky2024!" — rather than a word from the dictionary. Avoid using the same password across multiple accounts, since a breach on one service could expose your Roku account.

Sign out of your Roku account on shared devices

If you share your Roku device with other people in your household, consider signing out of your account on that device after you reset your password. This prevents anyone else from accessing your account or changing your settings.

To sign out, go to Settings > Account > Sign out on your Roku device. You can always sign back in later with your new password. If you want to keep your account signed in but restrict what others can do, Roku does not offer parental controls tied to account login — instead, you can set a PIN in Settings > System > System restart to prevent accidental or intentional changes to the device itself.

Frequently Asked Questions

How long does it take to receive the password reset email?

The reset email usually arrives within a few minutes. If you have not received it after 10 minutes, check your spam or junk folder, then try requesting another reset link. If the email still does not arrive, the email address on file may be incorrect — contact Roku support to verify.

Can I reset my Roku password from the Roku device itself?

No, you cannot reset your password directly on the device. You must use the Roku website at my.roku.com or contact Roku support. This is a security measure to prevent unauthorized password changes.

What if I reset my password but still cannot sign in?

Make sure you are typing the new password correctly — passwords are case-sensitive, so "BlueSky2024!" is different from "bluesky2024!". If you are still locked out, wait a few minutes and try again, as the system sometimes takes time to update across all servers. If the problem continues, contact Roku support.

Do I need to reset my password on each Roku device separately?

No, you only reset your password once on the Roku website. After that, sign out of your account on each device and sign back in with your new password. Your account is the same across all your devices.

Will resetting my password affect my Roku Channel subscription?

No, your Roku Channel subscription is tied to your account, not your password. Resetting your password will not cancel or change your subscription status.