Reset your Roku password through your email address

If you cannot remember your Roku password, the fastest way back in is through the password reset link that Roku sends to your email. Go to the Roku sign-in page at my.roku.com/signin, click "Forgot password?", enter the email address tied to your account, and Roku will send you a reset link within a few minutes. Click that link, create a new password, and you can sign back into your Roku device or the Roku app on your phone or computer.

The reset email sometimes lands in your spam folder, so check there if you do not see it in your inbox after five minutes. If you do not have access to the email address you used when you created your Roku account, you will need to use the account recovery process instead — Roku can verify your identity through the device itself or through other information you provided during setup.

Key Takeaways

  • Go to my.roku.com/signin, click "Forgot password?", and enter your email address to receive a reset link.
  • The reset link arrives within a few minutes but may land in your spam folder.
  • If you cannot access your email, use Roku's account recovery tool on the sign-in page to verify your identity another way.
  • After you reset your password, sign out of your Roku device and sign back in with your new password to complete the process.
  • A strong password includes uppercase and lowercase letters, numbers, and symbols, and should not be the same as passwords you use elsewhere.

What to do if you do not receive the reset email

Check your spam, junk, or promotions folder first — Roku's reset emails sometimes get filtered there by mistake. If the email is not there, wait a full ten minutes before trying again, because Roku's system can be slow during peak hours. If you still do not see it, try resetting from a different email address if you have one tied to your account, or use your phone number instead if you added one during account setup.

If none of those work, you may have created your Roku account with a different email than the one you are checking. Try any other email addresses you use regularly. If you are certain you are using the right email and still have not received anything after fifteen minutes, contact Roku support through my.roku.com/support — they can manually verify your identity and reset your password for you, though this usually takes one to two business days.

Recover your account if you cannot access your email

On the Roku sign-in page, click "Forgot password?" and then look for the link that says "Can't access your email?" or "Try account recovery." Roku will ask you to verify your identity using information from your account setup — this might include the phone number you registered, the last four digits of a payment method you used, or details about your Roku device itself.

Answer the questions Roku asks, and if the answers match what is on file, you will be able to create a new password when ready without needing your email. If you cannot answer enough of the verification questions, Roku support can help, but you will need to provide proof that you own the account — usually a photo of your Roku device or a recent purchase receipt.

Sign back into your Roku device after resetting your password

After you create your new password on my.roku.com, you need to sign out of your Roku device and sign back in so it learns the new password. On your Roku remote, go to Settings, then select Accounts, then select Your account. Choose Sign out, confirm that you want to sign out, and then go back to Accounts and select Sign in. Enter your email address and your new password, and your device will reconnect to your Roku account.

If you have multiple Roku devices in your home, you will need to sign back in on each one separately. They do not automatically update when you change your password. If a device refuses to accept your new password after you have typed it correctly twice, restart the device by unplugging it for thirty seconds, plugging it back in, and trying again.

Create a password you will not forget next time

A password that is hard to guess but straightforward for you to remember usually includes a phrase you know well — like the street you grew up on or a pet's name — plus numbers and symbols that mean something to you. For example, "Maple Street 1985!" is stronger than "password123" because it mixes letters, numbers, and a symbol, and it is personal enough that you are likely to remember it.

Do not use the same password across multiple accounts, because if one service gets hacked, someone with that password can try it on your other accounts. Write your new Roku password down in a physical notebook kept in a safe place at home, or use a password manager like Bitwarden or 1Password that stores passwords in an encrypted vault on your device. Either method is more find than trying to remember a complex password or writing it on a sticky note on your monitor.

What happens if you reset your password on a shared account

If your Roku account is shared with family members or roommates, resetting your password will sign everyone out of that account on all devices. They will see a message asking them to sign back in, and they will need your new password to do so. If you want to change your password without disrupting their access, tell them the new password before you reset it, so they can sign back in right away.

If someone else knows your password and you want to prevent them from accessing your account, resetting your password is the right move — it locks them out when ready. After you reset it, consider changing your security email address or adding a phone number to your account for extra protection, so only you can reset it in the future.

Frequently Asked Questions

How long does it take to receive the password reset email?

Roku usually sends the reset email within two to five minutes. If you have not received it after ten minutes, check your spam folder, wait a bit longer, or try requesting the email again. If it still does not arrive after twenty minutes, contact Roku support.

Can I reset my Roku password from my Roku device itself?

No, you cannot reset your password directly on the device. You must go to my.roku.com/signin on a computer or phone, click "Forgot password?", and follow the email link. After you create a new password, sign back into your device with the new one.

What if I forgot both my password and the email address I used?

Use the account recovery tool on the sign-in page to verify your identity with a phone number or payment method instead. If you cannot answer those questions, Roku support can help, but you will need to prove you own the account with a photo of your device or a purchase receipt.

Will resetting my password delete my saved channels or watch history?

No. Resetting your password only changes how you sign in. Your channels, watch history, and all other account settings stay exactly the same. You will see everything you had before as soon as you sign back in.

Can someone reset my Roku password if they know my email address?

They can request a reset email, but they cannot complete the reset without access to your email inbox. If you are worried about this, add a phone number to your account and enable two-factor verification in your Roku account settings, which requires a code sent to your phone before anyone can sign in.