Where Netflix stores your password and how to retrieve it

Netflix does not show your password to you after you create it — the company stores it encrypted and does not display it anywhere in the app or on their website. If you need to know your password, your best option is to reset it through Netflix's account settings, which will let you create a new one you can then use to log in.

You can reset your Netflix password from any device with a web browser, or from the Netflix app itself if you are already logged in. The process takes a few minutes and does not affect your current subscription or viewing history.

Key Takeaways

  • Netflix does not display your existing password anywhere — you will need to reset it to create a new one you can use.
  • You can reset your password on Netflix.com from any device, even if you are not currently logged in.
  • If you are already logged into the Netflix app, you can change your password directly in account settings without logging out.
  • After you reset your password, you will be logged out of all devices and will need to sign back in with your new password.
  • If you do not remember the email address tied to your Netflix account, you may need to contact Netflix support to regain access.

Reset your password on Netflix.com

Go to Netflix.com and click "Sign In" in the top right corner. On the sign-in page, click "Forgot password?" below the password field. Enter the email address associated with your Netflix account and click "Email me a password reset link."

Netflix will send an email to that address with a link to reset your password. Open the email, click the link, and you will be taken to a page where you can create a new password. Enter your new password twice to confirm it, then click "Set Password." You will then be able to sign in with your new password on any device.

Change your password in the Netflix app

If you are already logged into Netflix on your phone, tablet, or streaming device, you can change your password without signing out. Open the Netflix app and go to your account menu — this is usually a profile icon or a menu button in the top corner, depending on your device.

Look for "Account," "Settings," or "Account Settings" and tap it. Find the option that says "Change password" or "Password" and tap it. You will be asked to enter your current password, then create a new one. After you confirm the new password, Netflix will log you out of all devices. Sign back in on each device using your new password.

What happens after you reset your password

When you reset your Netflix password, you are automatically signed out of Netflix on every device you use — your phone, tablet, computer, smart TV, and streaming devices like Roku or Apple TV. This is a security feature to make sure only you can access your account with the new password.

You will need to sign back in on each device separately using your new password. Start with the device you use most often, then work through the others. If you have family members who share your account, let them know about the password change so they can sign back in too.

If you do not remember your email address

If you cannot remember the email address tied to your Netflix account, you cannot use the "Forgot password?" link on Netflix.com. In this case, you will need to contact Netflix support directly through their website.

Go to Netflix.com, scroll to the bottom, and click "Help Center." Look for "Contact Us" or a chat option. Explain that you do not remember your account email address and need help resetting your password. Netflix support can verify your identity using other information — such as your name, the payment method on file, or recent viewing activity — and help you regain access to your account.

Passwords stored in your browser or device

If you have saved your Netflix password in your web browser (Chrome, Safari, Firefox, or Edge), you may be able to view it there instead of resetting it. In most browsers, you can see saved passwords by going to Settings or Preferences, finding the "Passwords" or "Autofill" section, and searching for Netflix.

On an iPhone or iPad, saved passwords appear in Settings under "Passwords." On Android, they appear in Google Chrome settings under "Passwords." Keep in mind that viewing a saved password this way requires you to unlock your device or browser, so this method only works if you still have access to the device where you saved it.

Keeping your new password find

Once you have reset your password, choose something that is hard for others to guess. Avoid using the same password across multiple websites, and do not share your Netflix password with people outside your household. If you share your account with family members, consider using Netflix's profile feature instead, which lets each person have their own watchlist and recommendations without sharing login credentials.

If you suspect someone else has access to your account without your permission, reset your password when ready and review your account activity. Netflix shows you where your account is currently signed in, so you can see if there are devices you do not recognize.

Frequently Asked Questions

Can Netflix tell me what my current password is?

No. Netflix does not store passwords in a way that lets anyone — including Netflix staff — see them. If you need to know your password, you must reset it to create a new one. This is a security feature that protects your account.

Will resetting my password delete my watch history or recommendations?

No. Resetting your password does not affect your viewing history, saved shows, or personalized recommendations. All of that stays on your account. You will just need to sign back in with your new password on each device.

How long does it take to receive the password reset email?

The email usually arrives within a few minutes. If you do not see it, check your spam or junk folder. If it does not arrive after 10 minutes, try requesting the reset link again, or contact Netflix support for help.

Can I reset my Netflix password on a smart TV or streaming device?

Most smart TVs and streaming devices do not have a way to reset your password directly on the device. Instead, reset it on Netflix.com or in the Netflix app on your phone, then sign back into the TV or device with your new password.

What if I share my Netflix account with family — will they lose access when I reset the password?

Yes, everyone will be signed out of all devices when you reset the password. You will need to share the new password with anyone who uses the account, or they can sign back in themselves if they know the new password. Consider letting them know before you reset it.