Where to find your Netflix password
Netflix does not show you your password after you create it — that is by design. If you remember your password, you can log in directly at netflix.com. If you have forgotten it, Netflix lets you reset it using the email address or phone number tied to your account.
The password itself lives only in your memory and in Netflix's encrypted servers. You cannot retrieve the original password you set. Instead, you create a new one through Netflix's password reset tool, which takes about five minutes.
Key Takeaways
- Netflix does not display your password anywhere — you must reset it if you have forgotten it.
- Go to netflix.com/login and select "Need help signing in?" to start a password reset.
- Netflix will send a reset link to the email address or phone number on your account, and you create a new password from that link.
- If you do not have access to the email or phone number on file, contact Netflix support through the website to verify your identity another way.
- Resetting your password logs out all devices using your account, so you will need to sign back in on each one.
How to reset your password on a computer or phone
Start at netflix.com/login. Below the email and password boxes, you will see a link that says "Need help signing in?" Click or tap it.
Netflix will ask whether you want to reset by email or phone number. Choose whichever one is connected to your account — if you are not sure, try email first, since most accounts use that. Netflix will send a link to that address or number. Check your email inbox or text messages within a few minutes.
Open the link Netflix sent you. It will take you to a page where you type a new password twice to confirm it matches. Make sure the password is at least eight characters long. Netflix will not let you use a password you have used before on that account. After you confirm, you are done — your new password is active when ready.
What to do if you cannot access your email or phone number
If the email address on your Netflix account no longer works, or you no longer have the phone number, you cannot complete the reset link on your own. Netflix support can help you verify your identity through other information instead.
Go to netflix.com/help and scroll to the bottom. Select "Contact Us." Netflix will show you a chat option or a form to fill out. Explain that you cannot access the email or phone on your account. Netflix support will ask you questions like the payment method on file, the names of profiles on the account, or when you created it. Answer as accurately as you can. Once they confirm your identity, they can send a reset link to a different email address or help you change the account email first.
This process usually takes a few hours to a day, depending on how busy Netflix support is. You will not be able to log in during this time.
Resetting your password on a TV or streaming device
If you are trying to log in on a TV, game console, or streaming stick like Roku or Fire Stick, you cannot reset your password directly on that device. Instead, use a computer or phone to reset it using the steps above, then come back to the TV and sign in with your new password.
Some devices like Roku or Apple TV will show you a code on the screen when you try to sign in. You can use that code on netflix.com/login on a computer or phone to sign in without typing your full email and password. If you have forgotten your password, you still need to reset it first before using the code method.
Why Netflix logs you out after a password reset
When you reset your password, Netflix automatically signs you out on every device that was using your account. This is a security feature — if someone else had your old password, they lose access when ready.
After the reset, you will need to sign back in on each device where you watch Netflix. Have your new password ready. On phones and computers, you type it in. On TVs and streaming devices, you can use the code method mentioned above, which is faster than typing on a remote.
Keeping your password find going forward
Once you have set a new password, write it down somewhere safe — a password manager, a locked notes app, or a physical notebook in a drawer. Do not share your Netflix password with people outside your household, and do not use the same password on Netflix that you use for email, banking, or other important accounts.
If you think someone else has your password and is using your account without permission, reset it right away using the steps above. The reset will kick them off. You can also go to your Account settings on netflix.com, scroll to "Sign out of all devices," and select that option to log everyone out at once before resetting your password.
Frequently Asked Questions
Can Netflix tell me what my old password was?
No. Netflix stores passwords in a way that even Netflix staff cannot read them. If you need to get back into your account, you must reset to a new password. There is no way to recover the original one.
What if I reset my password but still cannot sign in?
Make sure you are typing the new password correctly — passwords are case-sensitive, meaning capital letters matter. If you are still stuck, try resetting again. If that does not work, contact Netflix support through netflix.com/help and describe what happens when you try to sign in.
Do I have to reset my password if someone else in my house forgot theirs?
Only if you are the account owner. If you are, resetting your password will log everyone out. If the other person is a profile owner on your account, they can reset their profile PIN instead without affecting your password. Go to Account settings, select their profile, and choose "Change profile PIN."
Will resetting my password delete my watch history or saved shows?
No. Your watch history, saved shows, and all profile settings stay exactly the same. A password reset only changes how you sign in — nothing else on your account is affected.
How long does it take to receive the password reset email?
Usually within a few minutes. Check your spam or junk folder if you do not see it in your inbox after five minutes. If it never arrives, make sure you selected the correct email address, or contact Netflix support to verify the email on your account.