The fastest way: use Netflix's password reset link
If you have forgotten your Netflix password, go to netflix.com/login and click "Forgot password?" on the sign-in page. Netflix will ask for the email address connected to your account. Enter it, then check that email inbox — Netflix sends a password reset link that works for 24 hours. Click the link, create a new password, and sign back in.
This works whether you created the account yourself or someone else set it up for you. The reset link goes to the email on file, so you need access to that email account. If you do not remember which email address you used, try the ones you use most often — Netflix will tell you if an address is not connected to any account.
The new password must be at least 6 characters long. Netflix does not require uppercase letters, numbers, or special characters, but using a mix of these makes your password harder to guess. Avoid using the same password across multiple services — if one site gets breached, attackers will try that password on Netflix, your bank, and everywhere else.
Key Takeaways
- Go to netflix.com/login, click "Forgot password?", and enter the email address on your account to receive a reset link.
- The reset link expires after 24 hours, so check your email when ready and look in spam or promotions folders if you do not see it.
- If you cannot access the email on your account, you will need to contact Netflix support through the website or app to verify your identity another way.
- Create a password that is different from passwords you use on other websites, because a breach on one site puts all your accounts at risk.
What to do if you cannot access your email address
If the email connected to your Netflix account no longer works — you closed it, lost access to it, or it was hacked — you cannot use the password reset link. Instead, go to netflix.com/login, click "Forgot password?", and then click "I can't access this email" or "Need more help?" (the exact wording changes, but the option is there). Netflix will ask you to verify your identity using other information, such as the phone number on the account, the payment method on file, or answers to security questions you set up when you created the account.
This verification step can take a few minutes or a few hours depending on what information Netflix needs to confirm. Have your payment card or bank statement handy — Netflix may ask you to confirm the last four digits of the card you used or the date of a recent charge. If you set up a phone number on the account, Netflix may send a code to that number that you enter to prove you own it.
If you cannot verify your identity this way either, contact Netflix support directly. You can reach them through the Netflix app (go to More or the menu icon, then Help or Settings) or through netflix.com/help. Netflix support can ask additional questions to confirm you own the account, such as the names of profiles on it or the date you created it.
Resetting your password from the Netflix app
You can also reset your password directly from the Netflix app on your phone, tablet, or smart TV. Open the app, go to More (or the menu icon, depending on your device), then Settings or Account. Look for an option that says Change password, Password, or Security. Tap it, and Netflix will ask for the email on your account and send a reset link to that email, just as it does on the website.
The app method is useful if you are already signed in on one device and want to change your password without signing out. You will still need access to the email address on your account to complete the reset.
Why your password might not be working even though you remember it
If you are certain you have the right password but Netflix keeps rejecting it, a few things could be happening. First, check that Caps Lock is not on — Netflix passwords are case-sensitive, meaning capital letters are different from lowercase ones. Type your password slowly and carefully, or paste it from a password manager if you have one.
Second, your account may have been hacked. If someone else changed your password, you will not be able to sign in with your old one. Use the "Forgot password?" link to reset it. After you regain access, change your Netflix password again and make it something no one else knows. If you use the same password on other websites, change those too.
Third, Netflix may have logged you out for security reasons — for example, if the service detected unusual sign-in activity. In this case, the password reset link will work, and you can sign back in normally.
Keeping your new password find
Once you have reset your password, write it down somewhere safe or store it in a password manager like Bitwarden, 1Password, or the password manager built into your phone. A password manager remembers your passwords so you do not have to, and it can generate strong passwords that are hard to guess. If you use a password manager, Netflix will fill in your credentials automatically when you sign in on a new device.
Do not share your Netflix password with people outside your household, and do not write it on a sticky note next to your computer. If you share your Netflix account with family members, consider setting up separate profiles for each person — this keeps their watch history and recommendations separate without requiring them to know the password. You can manage who has access to your account through Settings > Account > Manage access and devices on the Netflix website.
What to do if you think your account was hacked
If you reset your password and then cannot sign in again shortly after, or if you see unfamiliar activity on your account (profiles you did not create, watch history you do not recognize, or charges you did not authorize), your account may have been compromised. Reset your password again when ready using the "Forgot password?" link. Then go to Settings > Account > Sign out of all devices to force anyone else using your account to sign in again — they will need the new password.
Check the payment method on your account. Go to Settings > Account > Billing details and make sure the card or bank account listed is yours. If it is not, remove it and add the correct one. If you see charges you did not make, contact your bank or credit card company to report fraud — they can reverse unauthorized charges.
Change your email password too, because if someone hacked your Netflix account, they may have also accessed your email. A compromised email is how attackers reset passwords on other accounts you own.
Frequently Asked Questions
How long does the Netflix password reset link stay valid?
The reset link expires 24 hours after Netflix sends it. If you do not click it within that time, you will need to request a new one. Check your spam and promotions folders — the email sometimes lands there instead of your inbox.
Can I reset my Netflix password without an email address?
Not directly through the password reset link. If you cannot access your email, use the identity verification option on the Netflix login page, or contact Netflix support through the app or website. They can verify your identity using other information and help you regain access.
What if I created my Netflix account through Facebook or Google?
If you signed up using "Sign in with Facebook" or "Sign in with Google," you do not have a separate Netflix password. Instead, you sign in using your Facebook or Google credentials. To change how you sign in, go to Settings > Account > Login and security on the Netflix website and create a Netflix password. After that, you can sign in with either your email and password or your Facebook/Google account.
Will resetting my password delete my watch history or recommendations?
No. Resetting your password only changes how you sign in. Your watch history, saved shows, profiles, and all other account information stay exactly the same.
How often should I change my Netflix password?
There is no rule that says you must change it on a schedule. Change it if you think someone else knows it, if you used the same password on another website that got hacked, or if you have not changed it in over a year. Using a unique password that you do not reuse anywhere else means you can go longer between changes.