The basic login steps for Crunchyroll

Go to crunchyroll.com and click the Log In button in the top right corner. Enter your username in the first field and your password in the second. Click Log In again. If you have two-factor authentication turned on, you will be asked to enter a code from your phone or email before you can proceed.

If you do not remember your password, click Forgot password? on the login page. Crunchyroll will send a reset link to the email address tied to your account. Follow that link, create a new password, and log in with your username and the new password.

On mobile devices, open the Crunchyroll app, tap Log In at the bottom of the screen, and enter your username and password the same way. The steps are identical whether you are using an iPhone, Android phone, or tablet.

Key Takeaways

  • Log in at crunchyroll.com by clicking the Log In button, entering your username and password, and clicking Log In again.
  • If you have two-factor authentication enabled, you will need to enter a code sent to your phone or email after you enter your password.
  • Use the Forgot password link on the login page to reset your password if you cannot remember it; Crunchyroll sends the reset link to your registered email address.
  • The mobile app login process is the same as the website: tap Log In, enter your username and password, and proceed.

What to do if your username does not work

If you enter your username and see an error message saying the account does not exist, you may have signed up with an email address instead. Crunchyroll allows you to log in with either your username or your email address. Try entering the email address you used when you created your account.

If you still cannot log in, go to the password reset page and enter the email address associated with your account. Crunchyroll will send you a link to reset your password. This works even if you cannot remember your username, because the reset is tied to your email, not your username.

Logging in on different devices

You can log into Crunchyroll on as many devices as you want at the same time. Your account settings, watch history, and saved shows sync across all of them. Log in on your phone, tablet, laptop, and smart TV using the same username and password.

If you log in on a device you do not recognize or do not use anymore, you can sign out of that device from your account settings. Go to your profile, select Account, scroll to Active Sessions, and click the X next to any device you want to remove. This does not delete your account; it just logs you out on that specific device.

Two-factor authentication and login security

Two-factor authentication adds a second step to login: after you enter your username and password, Crunchyroll sends a code to your phone or email. You must enter that code before you can access your account. This makes it much harder for someone else to log in, even if they know your password.

You can turn two-factor authentication on or off in your account settings. Go to your profile, select Account, find Two-Factor Authentication, and follow the prompts. If you turn it on, save your backup codes somewhere safe. If you lose access to your phone or email, those codes let you log in without the second step.

Troubleshooting login errors

If you see a message saying your password is wrong, make sure Caps Lock is not on. Passwords are case-sensitive, so MyPassword is different from mypassword. If you have tried several times and are still locked out, wait a few minutes before trying again. Crunchyroll temporarily blocks login attempts after several failures to protect your account.

If the website or app will not load at all, check your internet connection. Try closing the app completely and opening it again, or clear your browser cache and cookies if you are using the website. If the problem continues, Crunchyroll may be experiencing an outage. Check the Crunchyroll social media accounts or status page to see if other users are reporting the same issue.

Logging in from a new location or device

Crunchyroll may ask you to verify your identity if you log in from a new country, a new device, or after a long time away. You will see a message asking you to confirm your email address or enter a verification code. This is a security measure to make sure it is really you accessing the account.

Check the email address associated with your account for a verification link or code. Click the link or enter the code on the login screen. After you verify, you can log in normally. If you do not receive an email, check your spam folder or wait a few minutes and try logging in again.

Frequently Asked Questions

Can I log in with my email address instead of my username?

Yes. Crunchyroll lets you log in with either your username or the email address you used to create your account. Enter whichever one you remember on the login page.

What do I do if I forgot my username?

Use the password reset page at crunchyroll.com/forgot-password and enter your email address. Crunchyroll will send a reset link to that email. After you reset your password, you can log in with your email address instead of your username.

Why does Crunchyroll keep asking me to verify my email?

This usually happens when you log in from a new location, a new device, or after a long break. Crunchyroll is checking that it is really you. Look for a verification email and click the link or enter the code it provides.

Can someone else log into my account if they know my username?

No. They would also need your password. Turning on two-factor authentication adds a third requirement: a code sent to your phone or email. This makes your account much harder to break into.

How do I log out of Crunchyroll on a device I no longer use?

Go to your profile, select Account, find Active Sessions, and click the X next to the device you want to remove. You can also change your password, which will automatically log you out everywhere and force you to log in again on all your devices.