Setmore sends appointment reminders by text message, email, or both — but only if the business owner sets it up that way

Setmore is an online scheduling tool that businesses use to manage appointments. When you book through Setmore, the business can configure automatic reminders to go to your phone number, email address, or both. The reminders are not automatic — the business has to turn them on and choose which channels to use. If you receive a text about an appointment, it means the business owner enabled SMS reminders and your phone number was captured during booking.

The timing and content of these messages depend entirely on how the business set up their Setmore account. Some businesses send reminders 24 hours before the appointment. Others send them the day of. Some send both. The message itself comes from Setmore's system, but the business controls whether it happens at all.

Key Takeaways

  • Setmore reminders only reach you if the business owner enabled them in their account settings and your contact information was recorded at booking.
  • You can ask the business directly to stop sending text reminders, and they can disable SMS in their Setmore settings without affecting email reminders.
  • If you receive unwanted texts, you can reply STOP to the message, though this may prevent all future reminders from that business.
  • When you book an appointment, you control whether you provide a phone number — leaving it blank or providing only an email prevents text reminders.

What information Setmore collects and how it uses it

When you book an appointment through Setmore, the business collects whatever information their form asks for. This typically includes your name, phone number, and email address. Setmore stores this information in the business's account so they can contact you about the appointment.

Setmore itself does not sell your information to third parties. The business owns the data. However, the business can use it to send reminders, follow-ups, and marketing messages — depending on what they have configured in their Setmore settings. If the business has a privacy policy, it should explain what they do with your contact information beyond appointment reminders.

How to stop text reminders from a specific business

The simplest way is to contact the business directly and ask them to remove SMS reminders from your account or to stop sending them. Many small businesses will do this when ready if you call or email. You can also reply STOP to any text reminder you receive — this is a standard feature across SMS services and will prevent that sender from texting you again.

Be aware that replying STOP may block all future communication from that business through Setmore, including appointment confirmations and important updates. Before you do this, consider whether you want to receive email reminders instead. If you do, ask the business to keep email enabled and turn off SMS only.

What to do when booking to prevent text reminders

When you fill out the appointment form, you control what information you provide. If you do not want text reminders, you have two options: leave the phone number field blank, or provide only an email address. Most Setmore forms require at least one contact method, so providing an email address ensures the business can still reach you about the appointment.

Some businesses make the phone number field required, which means you cannot complete the booking without entering one. In that case, you can enter a number you do not use regularly, or contact the business after booking and ask them to remove it from your record. This is less convenient but still possible.

The difference between Setmore reminders and marketing messages

Setmore's reminder feature is designed specifically for appointment notifications — messages about the time, date, and location of your scheduled appointment. These are separate from marketing emails or texts that a business might send to promote their services or announce sales.

If you are receiving marketing messages from a business, those may come through a different system entirely, not through Setmore. Check the message itself: if it mentions a specific appointment, it came from Setmore. If it is promoting a service or offering a discount, it likely came from the business's own email or text marketing tool. You may need to unsubscribe from their marketing list separately, which usually involves clicking an unsubscribe link in the message or contacting the business directly.

Why a business might not be sending reminders even though Setmore can

Not every business uses Setmore's reminder feature. Some business owners disable it because they prefer to send reminders manually, or because they do not want to pay for SMS messages if Setmore charges for that feature. Others enable reminders only for certain types of appointments.

If you booked an appointment and did not receive a reminder, it does not mean your phone number was lost or mishandled. It more likely means the business straightforward did not set up automatic reminders. You can always contact the business to confirm your appointment details and ask whether they send reminders.

Frequently Asked Questions

Can I get reminders by email instead of text?

Yes. Contact the business and ask them to send email reminders instead of SMS, or to send both. The business controls this setting in their Setmore account. If they agree, they can change it when ready without affecting your appointment.

What if I gave a wrong phone number when I booked?

Contact the business and provide the correct number, or ask them to remove your phone number from their Setmore record entirely. They can update it in their system, and future reminders will go to the new number — or to email only if you prefer.

Does Setmore charge me for reminder texts?

No. You do not pay Setmore or the business for receiving reminder messages. The business may pay Setmore a fee to send SMS reminders, but that cost does not pass to you. Standard text message rates from your phone plan may explore if you are on a limited texting plan, though most modern plans include unlimited texting.

Can I block reminders from Setmore without blocking the business's number?

Not easily. Setmore reminders come from the business's Setmore account, so blocking the number would block all messages from that sender. Your better option is to reply STOP to opt out of texts, or to ask the business to disable SMS reminders and use email instead.

What happens if I reply to a Setmore reminder text?

Most Setmore reminder texts are sent from an automated number that does not accept replies. If you try to text back, your message will not reach the business. To communicate with them, call or email directly using contact information from your confirmation email or the business's website.