Setmore sends appointment reminders by SMS text message and email, but only if you turn on notifications in your account settings

Setmore does not automatically send text messages to your phone number. The app and website can send reminders, but you have to choose which ones you want and where you want them to go. By default, many notification types are turned off — you have to switch them on yourself. This means you might not get any reminders at all unless you change your settings.

The reminders Setmore can send are: SMS text messages to your phone, email messages to your inbox, and push notifications if you have the Setmore app installed. Each type of reminder has its own on-and-off switch, and you control them separately. You can turn on text messages but turn off emails, or the other way around.

Setmore sends reminders at times you set — usually 24 hours before your appointment and again 1 hour before. You can change these times or turn off reminders for specific appointment types if you want fewer messages.

Key Takeaways

  • Setmore requires you to turn on SMS notifications in your account settings before it will send text messages to your phone number.
  • You can choose to receive reminders by text, email, push notification, or any combination of the three.
  • Reminders are sent at preset times (usually 24 hours and 1 hour before your appointment) and you can change when they arrive.
  • If you do not see reminders arriving, check your notification settings first — they may be turned off by default.
  • You can turn off reminders for specific types of appointments while keeping them on for others.

Where to find and turn on SMS notifications

Log into your Setmore account on the website or open the Setmore app. Go to Settings (usually a gear icon or menu option). Look for Notifications or Reminders — the exact name depends on whether you are on the website or the app, but it will be in the main settings menu.

Under Notifications, you will see a list of reminder types. Find SMS Reminders or Text Message Reminders. There will be a toggle switch or checkbox next to it. Click or tap it to turn SMS reminders on. Setmore will ask you to confirm your phone number — make sure the number shown is correct, because that is where texts will be sent.

Once SMS is turned on, you can set the times when you want to receive reminders. Most accounts default to 24 hours before and 1 hour before the appointment. You can change these times or add more reminder windows if you want.

Email and push notification settings work the same way

Email reminders and push notifications (if you use the app) follow the same pattern. In your Notifications settings, you will see separate toggles for Email Reminders and Push Notifications. Turn on whichever ones you want. Email reminders go to the address linked to your Setmore account, and push notifications appear on your phone only if you have the Setmore app installed.

You do not have to use all three. Many people turn on SMS and email but turn off push notifications to avoid too many alerts. Others use only email. The choice is yours, and you can change it anytime.

What to do if you are not receiving text reminders

If you turned on SMS reminders but are not getting text messages, start by checking that the phone number in your Setmore settings is correct. Go back to Settings > Notifications and look at the phone number listed under SMS Reminders. If it is wrong, update it and save the change.

Next, check whether SMS reminders are actually turned on. Sometimes a toggle appears to be on but is not fully activated. Turn it off, wait a few seconds, and turn it back on. Save your changes.

If the number is correct and the toggle is on, the issue may be with your phone's carrier or spam filters. Some carriers block messages from automated services, or your phone may be filtering them into a spam folder. Contact your phone carrier to ask whether they are blocking Setmore messages. You can also ask Setmore support to send you a test message to confirm the system is working on their end.

Turn off reminders for specific appointment types

Setmore lets you control reminders at a more detailed level. If you book many appointments but only want reminders for certain types, you can turn off reminders for the others. In your Notifications settings, look for a section that lists your appointment types or services (such as "Haircut", "Consultation", "Follow-up").

Each appointment type usually has its own notification settings. You can turn SMS on for one type and off for another. This is useful if you want reminders for appointments you often forget but not for ones you always remember.

How to change reminder timing

By default, Setmore sends reminders 24 hours before and 1 hour before your appointment. You can change these times or add more reminders. In your Notifications settings, find the section for reminder timing. You will see the current times listed — usually as "24 hours before" and "1 hour before".

Click or tap on each time to edit it. You can change "24 hours before" to "48 hours before" if you want more advance notice, or change "1 hour before" to "30 minutes before" if you prefer a later reminder. Some accounts let you add a third reminder time if you want one. Save your changes when you are done.

These timing changes explore to all reminders you have turned on — SMS, email, and push notifications will all arrive at the new times you set.

Frequently Asked Questions

Will Setmore text me if I do not turn on SMS notifications?

No. Setmore will not send text messages unless you turn on SMS reminders in your account settings. If you do not change your notification settings, you will only receive reminders through the methods that are turned on by default — usually just email or nothing at all.

Can I get reminders for some appointments but not others?

Yes. In your Notifications settings, you can usually turn reminders on or off for each appointment type separately. This lets you receive texts for appointments you often forget while staying quiet about ones you always remember.

What if I want to stop getting text reminders?

Go to Settings > Notifications and turn off the SMS Reminders toggle. You can turn it back on anytime. If you want to stop all reminders, turn off SMS, email, and push notifications — but you will not receive any alerts about your appointments.

Can I change when Setmore sends me reminders?

Yes. In your Notifications settings, you can edit the reminder times. Most accounts let you change the default times (24 hours and 1 hour before) to whatever you prefer, such as 48 hours and 30 minutes before.

Why am I getting reminders when I thought I turned them off?

Check your Notifications settings again — the toggle may have been turned back on, or a different reminder type (email or push) may be on even though SMS is off. You can also check whether you are receiving reminders for a specific appointment type that has its own settings turned on.