You can cancel FFXIV through the Mog Station website or your platform's account settings, depending on how you pay

Final Fantasy XIV subscriptions renew automatically each month or every three months, depending on which plan you chose when you signed up. To stop the charges, you need to cancel before your next renewal date — the game does not end your subscription automatically when you stop playing. Where you cancel depends on whether you pay through Square Enix directly, PlayStation Network, Xbox Game Pass, or Steam.

The cancellation itself takes effect when ready, but you keep access to your character and world until your current billing period ends. After that, you cannot log in unless you restart a subscription. Your character data stays on Square Enix's servers indefinitely, so you can return later without losing anything.

Key Takeaways

  • Cancel through the Mog Station website if you pay Square Enix directly with a credit card or PayPal, or through your platform's settings if you use PlayStation Network, Xbox Game Pass, or Steam.
  • You keep playing until the end of your current billing cycle, even after you cancel — the subscription does not stop when ready.
  • Check your renewal date before cancelling so you know exactly when your access ends.
  • Your character and all progress remain saved on the servers after your subscription ends, so you can return and play again later without losing anything.

Cancelling through Mog Station if you pay Square Enix directly

Log into the Mog Station website at mog-station.finalfantasyxiv.com with your Square Enix account. Click on "Account" in the top menu, then select "Subscription" from the left sidebar. You will see your current subscription plan, renewal date, and payment method.

Click the "Cancel Subscription" button next to your active plan. The system will ask you to confirm and may offer you a discount to stay — you can ignore this and proceed with cancellation. After you confirm, you will receive an email from Square Enix confirming the cancellation. Your subscription remains active until the date shown on the Mog Station page, and you will not be charged again after that date.

Cancelling through PlayStation Network

If you pay for FFXIV through your PlayStation account, you must cancel through PlayStation's system, not through Mog Station. On your PlayStation 5 or PlayStation 4, go to Settings, then Account, then Subscriptions. Find Final Fantasy XIV in your list of subscriptions and select it.

Choose "Manage Subscription" and then "Cancel Subscription." PlayStation will show you your renewal date and ask you to confirm the cancellation. You will receive a confirmation email from PlayStation. Your FFXIV access continues until that renewal date passes.

Cancelling through Xbox Game Pass

FFXIV is available through Xbox Game Pass for PC, not through Xbox console Game Pass. If you play through Game Pass on PC, your FFXIV subscription is included as part of your Game Pass membership — you do not have a separate FFXIV subscription to cancel. If you want to stop playing FFXIV but keep Game Pass, you straightforward stop launching the game.

If you want to cancel Game Pass itself, do that through your Xbox account settings under Subscriptions. If you have a separate FFXIV subscription outside of Game Pass (for example, if you also play on PlayStation or pay Square Enix directly), cancel it through Mog Station or the platform where you pay for it.

Cancelling through Steam

FFXIV is not sold through Steam, and you cannot manage an FFXIV subscription through Steam. If you play FFXIV on PC, you pay Square Enix directly through Mog Station, even if you launch the game through Steam.

Cancel your subscription through Mog Station using the steps described in the "Cancelling through Mog Station if you pay Square Enix directly" section above. Steam does not hold your subscription information or billing details for FFXIV.

What happens to your character and progress after cancellation

Your character, housing, items, gil (in-game currency), and all progress stay on Square Enix's servers after your subscription ends. You do not lose anything by cancelling. If you restart a subscription weeks, months, or years later, you log back in and find your character exactly as you left it.

The only thing you cannot do without an active subscription is log into the world. Free Trial accounts can play up to level 60 in the base game and first expansion, but they have restrictions on gil, trading, and joining Free Companies (guilds). If your subscription lapses, you do not automatically convert to a Free Trial account — you straightforward cannot play until you restart a subscription.

Checking your renewal date and payment method

Before you cancel, log into Mog Station and check the "Subscription" page under "Account." This page shows your current plan (Standard, Entry, or Preferred), your renewal date, and how much you will be charged. Knowing your renewal date tells you exactly when your access will end after cancellation.

If you want to change your payment method instead of cancelling, you can do that on the same page. If you want to downgrade to a cheaper plan (Entry instead of Standard, for example), click "Change Plan" rather than "Cancel Subscription." Downgrades take effect at your next renewal.

Frequently Asked Questions

Will I lose my character if I cancel my subscription?

No. Your character, gear, housing, and all progress remain saved on the servers indefinitely. You can restart your subscription at any time and play the same character without losing anything.

Can I cancel in the middle of a billing cycle and get a refund?

Square Enix does not offer refunds for partial months. You keep access until the end of your current billing period, but you will not be charged again after that date. If you paid through PlayStation or Xbox, contact their support for refund policies, as they may differ.

What if I cancel but then want to play again next month?

Log back into Mog Station or your platform's account settings and restart your subscription. You will be charged for the new billing period, and you can log in when ready. Your character will be waiting for you.

Do I need to cancel before moving to a different platform?

No. Your Square Enix account works across PC, PlayStation, and Mac. If you switch platforms, you keep the same character and subscription. You only cancel if you want to stop paying for the game entirely.

What if I forgot my Mog Station password?

Go to the Mog Station login page and click "Forgot your password?" Enter your email address, and Square Enix will send you a reset link. If you do not have access to the email on your account, contact Square Enix support through their help desk.