Cancel through your PlayStation account settings on any device

The fastest way to cancel PlayStation Plus is through your account settings on a PlayStation console, computer, or phone. You do not need to call Sony or contact support — the option is built into your account page and takes about two minutes.

On a PlayStation 4 or 5, go to Settings, then Account, then Subscriptions. You will see your active PlayStation Plus membership listed with a Cancel Subscription button. Click it, confirm that you want to cancel, and your subscription will end on the date shown on your screen. You will keep access to PlayStation Plus until that date arrives, even though you have already cancelled.

On a computer or phone, sign into your Sony account at account.sony.com, go to Subscriptions, find PlayStation Plus, and select Cancel Subscription. The process is the same — you confirm the cancellation and keep access until your current billing period ends.

Key Takeaways

  • Cancel through your PlayStation account settings on your console, computer, or phone — you do not need to contact Sony support.
  • Your PlayStation Plus access continues until the end of your current billing period, even after you cancel.
  • If you cancel before your renewal date, you will not be charged again.
  • You can reactivate PlayStation Plus at any time by purchasing a new subscription through the same account.
  • If you were charged after cancelling, contact Sony support with your receipt and they can process a refund.

What happens to your games and saved data after cancellation

Cancelling PlayStation Plus does not delete your games, saved data, or your account. Your profile, trophies, and game progress stay on your console and in your Sony account indefinitely.

However, you will lose access to the games included in your PlayStation Plus library — the rotating collection of titles you could read and play while subscribed. If you downloaded those games to your console, they will no longer launch unless you own them separately. Games you purchased with your own money remain playable.

Your saved game files are preserved in your console storage and in Sony's cloud backup system. If you reactivate PlayStation Plus later, your saves are still there and you can resume where you left off.

Stopping automatic renewal before it charges you

PlayStation Plus renews automatically on your billing date unless you cancel beforehand. If you want to keep your subscription but prevent automatic renewal, you can turn off auto-renewal without cancelling when ready.

In your account settings under Subscriptions, look for an option to disable automatic renewal. This stops Sony from charging you on your next renewal date, but you keep full access until your current period ends. You can turn auto-renewal back on at any time if you change your mind.

Check your renewal date before you cancel or disable auto-renewal. Sony sends an email reminder a few days before you are charged, so you can use that as a checkpoint to decide whether to keep the subscription.

Cancelling a subscription purchased through a retailer or gift card

If you bought PlayStation Plus through a retailer like Amazon, Best Buy, or a physical store, or if someone gave you a gift card code, the cancellation process is the same — you cancel through your Sony account settings. The retailer or gift card does not control your subscription; it only provides the code to set up it on your account.

Once the code is redeemed, your subscription is tied to your Sony account, and Sony handles the renewal and cancellation. You will not be able to cancel through the retailer or get a refund from them after the code is used.

Getting a refund if you were charged after cancelling

If Sony charged your payment method after you cancelled, or if you cancelled but the charge still went through, you can request a refund. Contact Sony support through your account page or call their customer service number for your region — you can find it on the Sony support website.

Have your receipt or transaction confirmation ready. Sony typically processes refunds within 5 to 10 business days, though it may take longer depending on your bank or payment method. If the refund does not appear, follow up with Sony support with your transaction ID.

Reactivating PlayStation Plus after cancellation

You can restart your PlayStation Plus subscription at any time by purchasing a new membership through your console, computer, or phone. Your account, profile, and saved data are still there — nothing is lost by cancelling and reactivating later.

When you reactivate, you get access to the current PlayStation Plus library, which changes monthly. The games available may be different from what was offered during your previous subscription. Your cloud saves and game progress are restored when ready.

Frequently Asked Questions

Will I lose my games if I cancel PlayStation Plus?

Games you own outright stay on your console. Games from the PlayStation Plus library will no longer launch unless you buy them separately. Your saved game files are preserved and will work if you reactivate or buy the game later.

Can I cancel in the middle of a billing period?

Yes. When you cancel, you keep access until the end of your current billing period. You will not be charged again after that date. The exact end date appears on your screen when you confirm the cancellation.

What if I cancel but Sony charges me anyway?

Contact Sony support with your receipt and the date you cancelled. They can issue a refund, which typically takes 5 to 10 business days to appear in your account. Keep your cancellation confirmation email as proof.

Do I need to cancel before I sell my PlayStation console?

Yes. Cancel your subscription through your account settings before you transfer or sell the console. You can also remove your account from the console through Settings if you want to keep the subscription active on a different device.

Can I pause my subscription instead of cancelling?

Sony does not offer a pause feature. You can disable auto-renewal to stop being charged, but you will lose access when your current period ends. Reactivate whenever you want by purchasing a new subscription.