You can cancel Amazon Prime anytime, and the process takes about two minutes on Amazon's website or app

Amazon Prime cancellation happens in your account settings, not through customer service. You log in, find your membership details, and select the option to end your subscription. The timing matters: if you cancel during a billing cycle, you keep access until that cycle ends, then lose Prime benefits. If you cancel after your current period ends but before the next charge, you avoid paying for a period you won't use.

The steps are the same whether you signed up through Amazon directly, through a third-party app, or as part of a bundle. However, where you cancel depends on where you signed up — cancelling through the wrong place won't work.

Key Takeaways

  • Cancel directly on Amazon's website or mobile app by going to Your Account, then Memberships and Subscriptions, then Prime Membership, then Edit Membership.
  • If you signed up through Apple, Google Play, or another third-party platform, you must cancel through that platform, not through Amazon.
  • Cancelling during a billing cycle lets you keep Prime until the end of that cycle; cancelling between cycles means you lose access when ready.
  • Amazon will ask you to confirm the cancellation and may offer you a discount to stay, but you can decline and proceed with cancelling.
  • Check your email for a cancellation confirmation; if you don't receive one within a few hours, log back in to verify the cancellation went through.

Cancelling Prime when you signed up directly through Amazon

Open Amazon.com or the Amazon mobile app and sign in. Go to Your Account (the menu icon in the top left on mobile, or your name in the top right on desktop). Select Memberships and Subscriptions. Click Prime Membership. You will see your current membership status and the date of your next charge.

Click Edit Membership or Manage Membership. Amazon will show you options: you can pause Prime for three months, downgrade to a different tier, or end your membership. Select End Membership. Amazon will ask you to confirm and may offer you a discount to keep your subscription — you can accept the offer or click Continue to Cancel to proceed without it. After you confirm, you will see a cancellation confirmation on screen and receive an email confirmation within a few minutes.

Cancelling Prime when you signed up through Apple, Google Play, or another platform

If you created your Prime account through Apple's App Store, Google Play, or another third-party service, you cannot cancel through Amazon. You must cancel through the platform where you signed up, because that platform handles the billing.

Through Apple: Open the Apple App Store app, tap your profile icon in the top right, select Subscriptions, find Amazon Prime, and tap Cancel Subscription. Through Google Play: Open Google Play, tap your profile icon, select Payments and Subscriptions, then Subscriptions, find Amazon Prime, and tap Cancel Subscription. Through other platforms: Open the app or website where you signed up, go to your account settings or subscriptions section, find Amazon Prime, and look for a cancel or unsubscribe option. If you cannot find it, contact that platform's support.

What happens to your account and data after cancellation

When your current billing cycle ends, you lose access to Prime benefits: free two-day shipping, Prime Video, Prime Music, Prime Reading, and any other benefits included in your membership. Your Amazon account itself remains active, and you can still shop on Amazon — you just pay standard shipping rates and cannot access Prime-exclusive content.

Your order history, saved items, and payment methods stay in your account. If you had a Prime Video watchlist or saved shows, those remain saved in case you rejoin later. You can rejoin Prime at any time by going back to Your Account and selecting Start Your Prime Membership.

Timing your cancellation to avoid unwanted charges

Amazon charges on the same date each month (or year, depending on your plan). If you cancel on the 15th and your next charge is on the 20th, you keep Prime until the 20th, then lose access. If you cancel on the 25th and your next charge is on the 20th, you have already been charged for the next cycle, and you keep Prime until that cycle ends.

To avoid paying for a period you won't use, cancel after your current charge posts but before the next charge date. Log into Your Account and check the date listed under Prime Membership to see when you will be charged next. If you are unsure whether you have already been charged for the next cycle, check your recent transactions under Your Account and then Your Orders, or look at your credit card or bank statement.

If Amazon offers you a discount to stay

When you select End Membership, Amazon often shows you a discounted rate — sometimes 50% off for three months, or a lower monthly rate. This is a real offer, not a trick. You can accept it if you want to keep Prime at a lower price, or you can decline it and proceed with cancelling.

If you accept a discount offer, your membership continues at that rate for the period shown. After the discount period ends, your membership will return to the regular price unless you cancel again. You can cancel anytime during or after the discount period without penalty.

Troubleshooting if your cancellation doesn't go through

If you clicked Cancel but did not receive a confirmation email, log back into Your Account and check Memberships and Subscriptions to see if Prime still shows as active. If it does, the cancellation did not process. Try cancelling again, or contact Amazon Customer Service through the Contact Us link at the bottom of Amazon.com.

If you signed up through a third-party platform and cancelled through Amazon instead, your subscription will still be active on that platform. Go back to the platform where you signed up and cancel there. You may see a charge from that platform on your next billing date if you do not cancel on the platform itself.

If you see a charge after you cancelled, contact Amazon or the platform where you signed up within 30 days. Most will refund the charge if you cancelled before the billing date. Keep your cancellation confirmation email as proof.

Frequently Asked Questions

Do I lose my Prime Video shows and movies if I cancel?

Your watchlist and saved shows stay in your account, but you cannot watch Prime Video content once your membership ends. If you rejoin Prime later, your watchlist will still be there. Content you purchased (rather than accessed through Prime) remains yours.

Can I pause Prime instead of cancelling?

Yes. When you go to Edit Membership, you can choose to pause Prime for up to three months instead of ending it. Your membership resumes automatically after the pause ends, and you are not charged during the pause period.

What if I cancel but then get charged again?

Contact Amazon Customer Service or the platform where you signed up within 30 days of the charge. Provide your cancellation confirmation email. Most refunds process within 5 to 10 business days. If the charge was more than 30 days ago, you may still request a refund, but it is less likely to be approved.

Can I cancel Prime if I have an unpaid order or debt on my account?

Yes, cancelling your membership does not affect your ability to cancel. However, you still owe any outstanding balance on your account. Cancelling Prime does not erase that debt, and Amazon may pursue collection if the balance is significant.

If I cancel Prime, do I lose my Amazon account?

No. Your Amazon account remains active, and you can still shop, save items, and place orders. You just pay standard shipping rates instead of Prime shipping, and you cannot access Prime-exclusive content or deals.