You can cancel Amazon Music Unlimited directly through your Amazon account settings in about two minutes

Amazon Music Unlimited stops charging you as soon as you cancel, though you keep access to your music until your current billing period ends. The cancellation happens in your Amazon account, not through the Music app itself. You do not need to contact Amazon support unless something goes wrong during the process.

The steps are the same whether you signed up through Amazon.com, the Music app, or a third-party service like Verizon or T-Mobile. If you subscribed through a carrier or other service, you may have the option to cancel there instead, but cancelling through Amazon always works.

Key Takeaways

  • Log into your Amazon account on a web browser, go to Your Account, then Memberships and Subscriptions, and select Amazon Music Unlimited to cancel.
  • Your music access continues until the end of your current billing period, even after you cancel when ready.
  • If you signed up through a carrier like Verizon or T-Mobile, you can cancel through that service instead, but the Amazon account method works regardless.
  • Amazon will not charge you again after cancellation, and you can resubscribe at any time without penalty.
  • If the cancel button does not appear or you get an error, check that you are logged into the correct Amazon account.

Step-by-step cancellation through Amazon.com

Open a web browser and go to amazon.com. Sign into your account using your email and password. If you have multiple Amazon accounts, make sure you are signed into the one that has the Music Unlimited subscription.

Once you are logged in, hover over "Account & Lists" in the top right corner of the page. Click "Your Account" from the dropdown menu. On the Your Account page, look for "Memberships and Subscriptions" in the left sidebar and click it.

Find "Amazon Music Unlimited" in the list of active subscriptions. Click the three dots or "Manage" button next to it. On the subscription details page, you will see a "Cancel Subscription" or "Cancel Membership" button. Click it and confirm the cancellation when prompted.

Amazon will show you a confirmation message and send a confirmation email to the address on your account. Keep that email for your records. Your subscription remains active through the end of your current billing cycle, and no further charges will appear on your payment method.

What happens to your music after you cancel

You can listen to your saved music and playlists until your billing period ends. The exact date appears on your cancellation confirmation. After that date, you lose access to the full Amazon Music catalog unless you downgrade to Amazon Music Free, which includes ads and limited skips.

Any music you downloaded to your device for offline listening may remain on that device, but you cannot read new songs after cancellation. Playlists and your library stay in your account if you resubscribe later.

Cancelling through a carrier or third-party service

If you signed up for Amazon Music Unlimited through Verizon, T-Mobile, or another carrier, you have two options: cancel through that service or cancel through Amazon. Cancelling through your carrier is sometimes faster if you are already logged into that account.

To cancel through a carrier, log into your carrier account, find the subscriptions or billing section, and look for Amazon Music Unlimited. The exact steps vary by carrier. If you cancel through your carrier, Amazon will stop charging you, but you may see a delay of one or two billing cycles before the charge fully disappears.

If you are unsure whether you subscribed through a carrier or directly through Amazon, the safest approach is to cancel through Amazon.com using the steps above. This works regardless of how you originally signed up.

If the cancel button does not appear

The most common reason the cancel button is missing is that you are logged into the wrong Amazon account. If you have multiple accounts, log out completely and log back in with the email address you used to sign up for Music Unlimited. Check your email confirmation from when you first subscribed if you are not sure which account it was.

If you are definitely logged into the correct account and still do not see a cancel option, try clearing your browser cache and cookies, then log in again. If that does not work, try a different browser or device. If the problem persists, contact Amazon Customer Service through your account and explain that you cannot see the cancel button for Music Unlimited.

Charges after cancellation and resubscribing

Once you cancel, Amazon will not charge you again. If a charge appears after your cancellation date, it is a mistake. Contact your bank or credit card company to dispute the charge, and also contact Amazon Customer Service with your cancellation confirmation email.

You can resubscribe to Amazon Music Unlimited at any time. There is no penalty for cancelling and coming back later. If you resubscribe within a few months, your saved playlists and library will still be there. Prices may have changed, but you will not lose access to your music history.

Downgrading to Amazon Music Free instead of cancelling

If you want to keep some music access without paying, you can downgrade to Amazon Music Free instead of cancelling completely. Amazon Music Free includes the full catalog but with ads between songs and limited skips. The downgrade process is similar to cancellation: go to Memberships and Subscriptions, find Amazon Music Unlimited, and look for a "Downgrade" option instead of "Cancel."

Not all accounts see a downgrade option. If you only see "Cancel," you can cancel and then sign up for Amazon Music Free as a separate account. The free version is available to anyone with an Amazon account.

Frequently Asked Questions

Can I cancel Amazon Music Unlimited on my phone?

You can cancel through the Amazon Music app on your phone, but the web browser method is more reliable. Open the app, tap the menu icon, go to Settings, then Subscription, and look for a cancel or manage option. If that does not work, use a web browser instead.

Will I lose my playlists and saved songs?

Your playlists and library stay in your account after cancellation. If you resubscribe later, they will still be there. You cannot listen to them during the time you are not subscribed, but they are not deleted.

How long does it take for the charges to stop?

No new charges appear after you cancel. If you cancel mid-cycle, you keep access through the end of that billing period, and no charge appears after that date. If a charge does appear after your cancellation date, contact Amazon or your payment provider.

Can I get a refund for the current month?

Amazon does not refund the current billing period if you cancel mid-cycle. You keep full access through the end of that period. If you were charged twice in one month or charged after cancellation, contact Amazon Customer Service to request a refund.

What if I signed up through a free trial?

If you are still in a free trial period, cancelling stops the trial and prevents any charges from starting. You lose access when ready when you cancel during a trial, not at the end of the billing period. Check your confirmation email to see when your trial ends.