Cancel Amazon Music directly from your account settings
To cancel Amazon Music, sign into your Amazon account on a web browser, go to Your Account, select Memberships and Subscriptions, find Amazon Music Unlimited, and click Cancel Membership. Amazon will ask you to confirm the cancellation and may offer you a discount to stay — you can decline and proceed. Your access ends when ready, though you keep any music you downloaded to your device until you delete it.
If you subscribed through the Amazon Music app on your phone, the steps differ slightly depending on whether you use iPhone or Android. On iPhone, you cancel through the Apple App Store settings, not through Amazon directly. On Android, you can cancel either through Google Play or through Amazon's website — the website method is usually faster.
You do not need to contact Amazon customer service to cancel. The self-service option works the same way and takes about two minutes.
Key Takeaways
- The fastest way to cancel is through Your Account > Memberships and Subscriptions on Amazon's website, where you click Cancel Membership next to Amazon Music Unlimited.
- If you subscribed through your phone's app store (Apple App Store or Google Play), you must cancel through that store's settings, not through Amazon.
- Cancellation takes effect when ready, and you lose access to the streaming service right away, though downloaded songs remain on your device.
- Amazon may offer a discount code to keep your subscription — you can ignore this and complete the cancellation.
Canceling from an iPhone or iPad
If you signed up for Amazon Music through the Apple App Store, you cannot cancel through Amazon's website. Instead, open the Settings app on your iPhone or iPad, tap your name at the top, select Subscriptions, find Amazon Music, and tap Cancel Subscription. Confirm the cancellation when Apple asks.
This happens because Apple handles the payment and subscription management for apps downloaded through its store. Amazon cannot cancel a subscription that Apple is billing you for — only Apple can do that. If you are unsure whether you subscribed through the app or directly through Amazon, check your email for receipts from either Apple or Amazon. Apple receipts say "Apple Media Services" or list the App Store as the seller.
Canceling from an Android phone
Android users have two options. The simpler route is to cancel through Amazon's website using the steps in the first section — sign in, go to Your Account, Memberships and Subscriptions, and click Cancel Membership. This works whether you subscribed through Google Play or directly through Amazon.
If you prefer to cancel through Google Play, open the Google Play app, tap your profile icon in the top right, select Payments and Subscriptions, then Subscriptions, find Amazon Music, and tap Cancel Subscription. Both methods end your subscription the same way and take effect when ready.
What happens after you cancel
Once you cancel, you lose access to Amazon Music's streaming library within minutes. You cannot play songs on demand, create new playlists, or listen to stations. If you downloaded songs to your device before canceling, those files stay on your phone or tablet — you can still play them offline, but you cannot read new music.
Your account information and any playlists you created remain saved in Amazon's system for 90 days. If you resubscribe within that window, your playlists come back. After 90 days, Amazon deletes them.
You will not be charged again after cancellation. If you were on a free trial, you will not see a charge. If you were a paid subscriber, your final billing date was your last charge.
If you cannot find the cancel option
The most common reason the cancel button does not appear is that you are looking in the wrong account. If you have multiple Amazon accounts, make sure you are signed into the one that has the Amazon Music subscription. Check your email for the most recent Amazon Music receipt — the email address on that receipt is the account you need to sign into.
If you subscribed as part of an Amazon Prime membership, you cannot cancel Amazon Music separately. Amazon Music Unlimited is included with Prime, and you would need to cancel your entire Prime membership to stop paying for music. If you only want to stop using music but keep Prime, you can straightforward stop opening the app — you will not be charged extra for the music feature.
If you still cannot locate the option after checking your email and confirming your account, contact Amazon customer service through the Contact Us page on Amazon.com. Have your account email and the date of your last charge ready.
Frequently Asked Questions
Will I lose my playlists if I cancel?
Your playlists stay in your account for 90 days after cancellation. If you resubscribe within that time, they come back. After 90 days, Amazon removes them permanently. Downloaded songs on your device are not affected and remain playable offline.
Can I pause my subscription instead of canceling?
Amazon Music does not offer a pause feature. You either keep the subscription active or cancel it. If you want to stop paying temporarily, you must cancel and resubscribe later. There is no penalty for resubscribing, and your playlists will return if you do so within 90 days.
What if I subscribed through Amazon Prime?
Amazon Music Unlimited is bundled with Prime membership, so you cannot cancel the music service alone. To stop paying for it, you would need to cancel your entire Prime membership. If you want to keep Prime but stop using music, straightforward do not open the app — there is no separate charge for the music feature.
Will I get a refund if I cancel mid-month?
Amazon does not refund partial months. If you cancel on the 15th of a month and your billing date is the 1st, you have already paid for the full month and will not receive money back. Your access continues until the end of that billing period, then stops.
How do I know if my cancellation went through?
After you confirm the cancellation, Amazon shows a confirmation message on screen. Check your email for a confirmation receipt from Amazon or Apple (depending on where you subscribed). You can also sign back into Your Account > Memberships and Subscriptions and verify that Amazon Music no longer appears in your active subscriptions.