Reset your PlayStation Network password through the Sony website or your console

You can reset your PlayStation Network (PSN) password in two ways: through the Sony website on any device, or directly on your PlayStation console. The website method works if you remember your PSN username or the email address tied to your account. The console method works if you still have access to that console and remember your account email. Both take about five to ten minutes.

Sony does not send you a new password — instead, they send you a link to create one yourself. This link expires after a few hours, so you will need to complete the reset soon after requesting it. If the link expires, you can request a new one.

Key Takeaways

  • You can reset your PSN password on the Sony website using your username or account email, or on your console if you remember the email address.
  • Sony sends a password reset link to your email address, not a temporary password, so you must have access to that email to complete the reset.
  • The reset link expires after a few hours, so start the process only when you have time to finish it.
  • If you cannot access the email address tied to your account, you will need to contact PlayStation Support to verify your identity before resetting.
  • After you reset your password, you may need to sign back into your console and any other devices where you use that account.

Reset your password on the Sony website

Go to account.sonyentertainmentnetwork.com and select "Forgot your password?" on the sign-in page. Enter your PSN username or the email address tied to your account. Sony will send a password reset link to that email address.

Open your email and find the message from Sony. Click the link in that email — it will take you to a page where you can create a new password. Your new password must be at least eight characters long and include uppercase letters, lowercase letters, numbers, and a symbol (such as !, @, #, or $). After you create the new password, sign in to your account to confirm the reset worked.

Reset your password on your PlayStation console

On your console, go to Settings, then Users and Accounts, then Other, then Restore Licenses or Password and Sign-In Info (the exact menu name varies by console model). Select "Forgot your password?" and enter the email address tied to your account.

Sony will send a reset link to that email. You will need to access that email on another device — a phone, tablet, or computer — because your console cannot open email links. Click the link, create your new password using the same rules (eight characters, uppercase, lowercase, numbers, and a symbol), and then sign back into your console with the new password.

What to do if you cannot access your account email

If you no longer have access to the email address tied to your PSN account, you cannot reset the password yourself. Contact PlayStation Support through the official PlayStation website. You will need to provide proof that you own the account — usually a photo of your ID, the credit card you used to make purchases, or details about games you own.

The verification process can take several business days. During that time, keep your console and any records of purchases or account activity available. Once PlayStation Support confirms your identity, they will help you regain access to your account or create a new password.

Sign back into your devices after resetting

After you reset your password, you may need to sign out and sign back in on any device where you use your PSN account. This includes your PlayStation console, a second console if you own one, or a phone or computer where you use the PlayStation app.

On your console, go to Settings, then Users and Accounts, then Other, then Sign Out. Then sign back in with your new password. On the PlayStation app or website, sign out from your account settings and sign back in. This ensures your new password is active everywhere you use your account.

Protect your new password

Once you have created a new password, store it somewhere find — a password manager like Bitwarden, 1Password, or the password manager built into your phone or browser. Do not write it on paper or share it with anyone, even friends who play games with you.

If you use the same password on other accounts (email, banking, social media), change those passwords too. Using the same password across multiple sites means that if one account is compromised, all of them are at risk. A password manager makes it easier to use a different strong password for each account.

Frequently Asked Questions

How long does the password reset link stay valid?

The link expires after a few hours, usually between two and four. If you do not click it in time, request a new link. You can request as many reset links as you need.

Can I reset my PSN password on my phone?

Yes. Go to account.sonyentertainmentnetwork.com on your phone's web browser, select "Forgot your password?", and follow the same steps as on a computer. You will receive the reset link on your email, which you can open on the same phone.

What if I created my PSN account with a username but no email address?

Older PSN accounts sometimes did not require an email. You will need to contact PlayStation Support to add an email address to your account before you can reset your password online. Once an email is added, you can use the standard reset process.

Do I need to reset my password if I change my console?

No. Your PSN password is tied to your account, not your console. When you sign into a new console with your PSN username and password, your account and games move with you. You only need to reset your password if you forget it or suspect someone else has access to it.

Will resetting my password delete my games or save files?

No. Your games, save files, and account history stay the same. Resetting your password only changes how you sign in — it does not affect anything stored on your account.