Where Verizon stores your internet login details
Your Verizon username and password for internet setup are not the same as your Verizon account login. The internet credentials are specific to your modem or router and are usually printed on a sticker attached to the device itself. If you cannot find the sticker or the device is no longer available, Verizon can send you a replacement or retrieve the information through your account.
Verizon typically provides these credentials in one of three places: on the modem or router hardware, in your account settings online, or through customer service. The fastest route depends on whether you still have access to your equipment and whether you remember your Verizon account password.
Key Takeaways
- Your internet username and password are printed on a sticker on the back or bottom of your Verizon modem or router — this is the fastest place to look first.
- If you cannot find the sticker, log into your Verizon account online at verizon.com and navigate to your account settings to view stored credentials.
- Verizon customer service can retrieve your username and password by phone if you provide your account number and verify your identity.
- If you have lost or replaced your modem, Verizon can issue new credentials that will work with your current equipment.
Check the modem or router for the printed sticker
The easiest way to find your credentials is to look at the physical device. Verizon modems and routers have a label on the back or bottom that lists the username and password. The label usually shows "Username:" and "Password:" followed by the actual text. This sticker is placed there specifically so you can retrieve this information without needing to contact support.
If your modem is mounted on a wall or tucked behind furniture, you may need to unplug it or move it slightly to see the back. The sticker is typically white or silver with black text. Write down both the username and password exactly as they appear — capitalization and special characters matter.
Log into your Verizon account online to retrieve credentials
If the sticker is missing, faded, or you no longer have the original equipment, you can view your internet credentials through your Verizon account. Go to verizon.com and sign in with your Verizon account username and password — this is different from your internet credentials and is what you use to pay your bill.
Once logged in, look for a section labeled "Internet" or "Broadband" in your account dashboard. From there, navigate to settings or equipment information. Verizon's interface varies depending on your account type, but there should be an option to view or manage your modem settings. This section will display your PPPoE username and password. If you cannot find it in the obvious places, try searching the page for "username" or "password" using your browser's find function (Ctrl+F on Windows, Command+F on Mac).
Call Verizon customer service to retrieve your information
If you cannot locate the sticker and do not have access to your online account, Verizon customer service can retrieve your credentials over the phone. Call Verizon at 1-908-559-4899 (for Fios) or the number on your bill. Have your account number ready — you can find this on your bill or in your online account.
The representative will ask you to verify your identity, usually by confirming your phone number, address, or the last four digits of the Social Security number on file. Once verified, they can read your username and password to you over the phone. Write down the information carefully, as the representative will read it only once or twice. If you miss something, ask them to repeat it.
What to do if you have a new modem or router
If you replaced your modem or router and the new device did not come with credentials printed on it, Verizon will have assigned new ones automatically. The new credentials should be on the sticker of the replacement device. If the replacement device also lacks a sticker, contact Verizon and they will provide the credentials for the new equipment.
When you receive a replacement modem from Verizon, it is usually pre-configured with your account. The username and password on the new device's sticker are the ones you need for setup. Do not try to use credentials from an old device — they will not work with new equipment.
Resetting your internet password if you have forgotten it
If you know your username but have forgotten your password, or if you want to change it for security reasons, you can reset it through your Verizon account online. Log into verizon.com, navigate to your internet settings, and look for an option to change or reset your modem password. Verizon will usually send a confirmation to your email or phone before the change takes effect.
After you reset your password, the new credentials will appear in your online account and on the modem's label if you print a new one. You will need to update your router or modem settings with the new password for the internet connection to continue working. If you are not sure how to update the modem settings, Verizon customer service can walk you through it.
Frequently Asked Questions
Is my Verizon account password the same as my internet username and password?
No. Your Verizon account password is what you use to log into verizon.com and manage your bill. Your internet username and password are separate credentials used only for your modem or router connection. They are printed on the device itself or stored in your account settings.
What if the sticker on my modem is partially illegible?
Contact Verizon customer service with your account number. They can confirm the correct username and password for your device. Do not guess at unclear characters — an incorrect entry will prevent your connection from working.
Can I use the same username and password on multiple devices?
The credentials are tied to your Verizon account and modem, not to individual devices. If you have multiple modems on your account, each one may have different credentials. Check the sticker on each device to confirm which credentials belong to which modem.
Do I need my internet username and password to use Wi-Fi?
No. Your Wi-Fi network name and password are separate from your internet credentials. The internet username and password are used only when setting up the modem itself or configuring a direct connection to the device.