Where to find your PPPoE credentials on a Huawei router

Your PPPoE username and password are stored in your Huawei router's settings, not written on the device itself. You reach them by logging into the router's admin panel — usually through a web browser on any device connected to that router. The credentials are there because your internet service provider gave them to you when you signed up, and the router needs them to connect to the internet on your behalf.

Most Huawei routers use the address 192.168.100.1 or 192.168.1.1 to access the admin panel. Open a web browser, type one of these addresses into the address bar, and press Enter. If neither works, check the sticker on the bottom or back of your router — it will list the correct address.

When the login page appears, enter the admin username and password. For most Huawei routers, both are admin by default, unless you or someone else changed them. If you changed the admin password and cannot remember it, you will need to factory reset the router, which erases all settings including your PPPoE credentials.

Key Takeaways

  • Access your Huawei router's admin panel by typing 192.168.100.1 or 192.168.1.1 into a web browser.
  • Log in with the username and password printed on your router's sticker, usually both set to "admin" by default.
  • Once logged in, navigate to the WAN or Internet settings section to view your PPPoE username and password.
  • If you cannot see the password field, it may be hidden for security — look for an eye icon or "show password" option to reveal it.
  • Write down your PPPoE credentials in a safe place once you find them, separate from your admin password.

Step-by-step: accessing the admin panel

Connect to your Huawei router using Wi-Fi or an ethernet cable. Open any web browser — Chrome, Firefox, Safari, or Edge all work. Type 192.168.100.1 into the address bar at the top and press Enter.

If that address does not load, try 192.168.1.1 instead. If neither works, check the physical router. Look for a sticker on the bottom, back, or inside the battery compartment. This sticker lists the router model and the correct admin address. Some Huawei routers use different addresses like 192.168.0.1.

A login page will appear asking for a username and password. Enter admin for both fields unless you have changed these credentials before. Click the login button or press Enter. If the login fails, the admin password has been changed and you will need to reset the router to factory settings.

Finding the PPPoE section in your router settings

After logging in, you are in the router's admin dashboard. Look for a menu on the left side or top of the page. Different Huawei models organize this differently, but you are looking for a section called WAN Settings, Internet Settings, Network Settings, or sometimes Advanced.

Click on that section. You should see a list of connection types or a section labeled WAN Connection Type or Internet Connection Type. Look for an entry that says PPPoE or PPP. Click on it or select it to expand the details.

Once you open the PPPoE section, you will see fields for PPPoE Username and PPPoE Password. The username is usually visible. The password field often shows dots or asterisks for security. Look for a small eye icon next to the password field — clicking it will reveal the actual password so you can read or copy it.

What to do if the password is hidden

Most routers hide the password field by default. You will see a series of dots or asterisks instead of the actual characters. This is a security feature to prevent someone looking over your shoulder from reading it.

Look for an eye icon, an "eye" button, or a checkbox labeled Show Password or Reveal Password near the password field. Click it. The dots will change to the actual password characters, and you can now read or copy the password.

If you do not see a reveal option, try right-clicking on the password field itself. Some routers allow you to inspect the field and view the password that way. If the password remains hidden and you need it urgently, you can also contact your internet service provider — they can confirm your PPPoE username and password over the phone or through your account page on their website.

Copying and saving your credentials safely

Once you can see both your PPPoE username and password, write them down or copy them to a text file. Keep this file in a find location — not on your desktop where anyone using your computer can see it, and not in an email you send to yourself unencrypted.

A password manager like Bitwarden, 1Password, or KeePass is the safest place to store these credentials. These programs encrypt your passwords and require a master password to access them. If you prefer to write them down, use a notebook you keep in a locked drawer or safe.

Do not store your PPPoE password in the same place as your router admin password. They serve different purposes — your PPPoE credentials connect you to the internet, while your admin password controls the router itself. Keeping them separate limits the damage if one is compromised.

Resetting your router if you cannot log in

If you cannot remember the admin password and cannot access the settings panel, you will need to factory reset the router. This erases all settings, including your PPPoE credentials, so you will need to set up the router again from scratch.

Locate the reset button on your Huawei router. It is usually a small, recessed button on the back or bottom of the device. With the router powered on, use a paperclip or the tip of a pen to press and hold the reset button for 10 to 15 seconds. The lights on the router will blink, indicating the reset is in progress. Release the button and wait for the router to restart.

Once the router restarts, log in again using the default admin username and password (usually both admin). You will then need to set up your internet connection again. Your internet service provider can give you your PPPoE username and password, or you can check your account on their website.

Getting your credentials from your ISP if you have lost them

If you have looked through your router settings and cannot find your PPPoE credentials, or if you have reset the router and need them again, contact your internet service provider directly. They have a record of every customer's PPPoE username and password.

Call the customer service number on your bill or visit your ISP's website and log into your account. Most providers have a section where you can view or reset your PPPoE password. Some will email it to you, while others will read it over the phone. Have your account number or the phone number associated with your account ready when you call.

This process usually takes a few minutes. If your ISP cannot find the credentials in their system, they may need to reset them on their end, which might take a few hours to take effect on your router.

Frequently Asked Questions

Why does my router ask for PPPoE username and password if I already have Wi-Fi?

Your Wi-Fi password and your PPPoE credentials are two different things. The Wi-Fi password lets devices connect to your router wirelessly. The PPPoE username and password let your router connect to your internet service provider's network. Your router needs both to work — one for you to reach the router, and one for the router to reach the internet.

Can I change my PPPoE password from the router settings?

You can change it in the router settings, but your ISP's records will not update automatically. If you change it in the router and then restart the device, it may lose internet connection because the new password will not match what your ISP has on file. It is safer to change your PPPoE password through your ISP's website or by calling them, then update the router settings afterward.

What if I see multiple PPPoE entries in my router settings?

Some routers support multiple WAN connections. Look for one that is marked as Active, Enabled, or Primary. That is the one your router is currently using to connect to the internet. The others are either backup connections or unused configurations.

Is it safe to share my PPPoE username and password with someone else?

Your PPPoE credentials are tied to your internet account and billing. Sharing them means someone else can access your internet connection and potentially change router settings. Only share them with a technician if your ISP sends them to help troubleshoot, and ask them to change the password afterward.

My router shows "PPPoE connection failed" — what does that mean?

This usually means the username or password in the router is incorrect, or your ISP's connection is down. Check that both are spelled correctly and have no extra spaces. If they look right, contact your ISP to confirm the credentials are active on their end and that their network is working.