Where Cox stores your login information
Cox keeps your internet username and password in your online account portal, which you reach through their website or the Cox app. Your username is usually the email address you registered with Cox, or a custom username you created during setup. The password is what you set when you first opened your account — not the PIN you use for customer service calls, and not your WiFi password.
If you have never logged into your Cox account online before, you will need to set up access first. This takes about five minutes and requires your account number, which appears on your Cox bill.
Key Takeaways
- Your Cox internet username is usually your registered email address or a username you chose during account setup.
- Your password is the one you created for your online Cox account, not your WiFi password or customer service PIN.
- You can reset a forgotten password through the Cox website without calling customer service.
- Your account number from your Cox bill is required to reset your password or set up online access for the first time.
- Once you log in online, you can view your username and change your password whenever you need to.
Resetting a forgotten password through Cox's website
Go to cox.com and look for the "Sign In" button in the top right corner. Click it, then select "Forgot Password?" on the login screen. Cox will ask for your account number (the one on your bill) and your service address to verify you own the account.
After you verify your identity, Cox sends a password reset link to the email address on file. Check your inbox and spam folder — the email usually arrives within a few minutes. Click the link, create a new password, and you can log in when ready. Make sure your new password is at least eight characters and includes a mix of letters, numbers, and symbols.
Finding your username after you log in
Once you are logged into your Cox account online, your username appears in the top right corner of the page, next to your name. You can also find it by clicking "Account" or "My Account" in the menu, then looking for a section labeled "Account Information" or "Login Credentials."
If you see an email address displayed instead of a custom username, that email is your username. Write it down or take a screenshot so you have it when you need it for your router or modem setup.
Setting up online access if you have never logged in before
Visit cox.com and click "Sign In." Select "Create Account" or "Register Now" — the exact wording varies. You will be asked for your account number and service address. Have your Cox bill handy so you can enter these correctly.
After Cox verifies your information, you will create a username and password. You can use your email address as your username, or make up a custom one. Write down both before you move forward, because you will need them to log in to your account and to configure your modem or router.
What to do if you do not know your account number
Your account number is printed on your Cox bill, usually near the top left or in a box labeled "Account Number" or "Account #." If you do not have a recent bill, log into your Cox account using your email address and password — your account number appears there too.
If you cannot access your account and do not have a bill, call Cox customer service at 1-855-269-3639. Have your service address and phone number ready. A representative can verify your identity and either reset your password or provide your account number so you can do it yourself online.
Changing your password after you log in
Log into your Cox account at cox.com. Click on your name or profile icon in the top right, then select "Account Settings" or "Security Settings." Look for an option that says "Change Password" or "Update Password."
Cox will ask you to enter your current password first, then your new password twice. Your new password must be at least eight characters long and should include uppercase letters, lowercase letters, numbers, and symbols. After you save the change, you will be logged out. Log back in with your new password to confirm it worked.
Keeping your username and password find
Do not share your Cox internet username and password with anyone except a technician Cox sends to your home, and only if they ask for it. Cox employees will never call you and ask for your password — if someone does, hang up and call Cox directly at the number on your bill.
Store your username and password somewhere safe, like a password manager or a locked notebook. If you think someone else knows your password, change it right away through your online account. If you suspect someone has accessed your account without permission, call Cox customer service to report it.
Frequently Asked Questions
Is my Cox internet password the same as my WiFi password?
No. Your Cox internet username and password are for logging into your online account and configuring your modem. Your WiFi password is separate and is usually printed on a sticker on your modem or router. You can change your WiFi password through your modem settings without changing your internet account password.
What if I created my Cox account years ago and do not remember my username?
Log into cox.com using the email address you registered with. If that does not work, use the "Forgot Password?" option and enter your account number and service address. Once you are logged in, your username appears in the top right corner of the page.
Can I change my username to something other than my email address?
Cox does not allow you to change your username after your account is created. If you registered with an email address you no longer use, you can update the email address on file in your account settings, but your username stays the same.
Do I need my Cox internet password to connect to my WiFi?
No. Your WiFi password is different from your internet account password. You will find your WiFi password on the sticker attached to your modem or router, or in your modem settings. You only need your internet username and password if you are setting up your modem or logging into your Cox account online.