Where AT&T stores your PPPoE credentials

AT&T keeps your PPPoE username and password in your online account portal, not in emails or on paper they send you. You will need to log into your AT&T account directly to see them — AT&T does not display these credentials anywhere else, and they will not read them to you over the phone for security reasons.

The fastest way is to go to att.com, sign in with your AT&T account username and password (the ones you use to pay your bill), and navigate to your internet service details. The exact path depends on whether you have AT&T Fiber, AT&T Internet (DSL), or AT&T Fixed Wireless, but all three routes start in the same place: your account dashboard.

Key Takeaways

  • Your PPPoE username and password are stored in your AT&T account portal at att.com, not sent to you by email or mail.
  • You will need your AT&T billing account username and password to log in and view your internet credentials.
  • The PPPoE username is usually your phone number or email address followed by @attinternet, but the exact format depends on your service type.
  • If you cannot find your credentials after logging in, AT&T customer service can reset them, but you must call from the phone number on your account.
  • Write down your PPPoE username and password before you set up your modem, because you will need them during the installation process.

Steps to find your credentials in your AT&T account

Start by opening a web browser and going to att.com. In the top right corner, click Sign In. Enter your AT&T account username (usually your phone number or email) and your password, then click Sign In again.

Once you are logged in, look for a section labeled Internet, Services, or My Services — the exact wording varies. Click on it. You should see your internet service listed. Click on that service name or a link that says Manage, Details, or View Details.

Look for a section called PPPoE Username and Password, Internet Username and Password, or Modem Setup Information. Your PPPoE username will be displayed in full. Your password will usually be hidden behind dots or asterisks for security — click Show or Reveal to see it in plain text.

What your AT&T PPPoE username looks like

AT&T PPPoE usernames follow a pattern, but the exact format depends on your service type. For most AT&T Internet (DSL) customers, the username is your phone number followed by @attinternet — for example, 2125551234@attinternet. For AT&T Fiber customers, it may be formatted as an email address or your account number followed by @attfiber.

The password is a string of letters, numbers, and sometimes symbols that AT&T generates when your account is set up. You do not choose it yourself. If you have changed it before, you will see your most recent version in the portal. If you have never seen this password before, it is the one AT&T created for you at installation.

If you cannot find your credentials in your account

If you log into att.com and cannot locate the PPPoE username and password section, the information may be stored under a different label depending on your account type. Try searching the page for the words PPPoE, modem, or internet setup. Some accounts also hide this information under Billing or Account Settings rather than in the main service details.

If you have searched thoroughly and still cannot find it, contact AT&T customer service at 611 from your AT&T phone line, or call 1-800-331-0500 from any phone. You will need to verify your account by providing your account number, phone number, or the last four digits of your Social Security number. AT&T can reset your PPPoE password and display a new one, though this process usually takes a few minutes.

Protecting your PPPoE credentials

Your PPPoE username and password are what your modem uses to connect to AT&T's network. Anyone with these credentials can potentially access your internet connection. Write them down in a safe place — a notebook you keep at home, a password manager, or a locked file on your computer — but do not email them to yourself or store them in an unencrypted cloud service.

If you suspect someone else has seen your credentials, or if you want to change them for any reason, you can reset your PPPoE password through the same AT&T portal where you found it. Look for a Change Password or Reset Password button near your credentials. AT&T will generate a new one for you when ready.

What to do with your credentials once you have them

When you set up your modem, you will be asked to enter your PPPoE username and password. This happens either during the initial setup wizard on the modem itself, through the modem's web interface (usually accessed by typing 192.168.0.1 into a browser), or through an AT&T setup app on your phone or computer.

Enter your credentials exactly as they appear in your AT&T account — spaces, capitalization, and the @attinternet or @attfiber part all matter. If you make a typo, the modem will not connect. Once you enter them correctly, the modem will authenticate with AT&T's network and you should see an internet connection within a few minutes.

Frequently Asked Questions

Is my PPPoE password the same as my AT&T account password?

No. Your AT&T account password is what you use to log into att.com and manage your bill. Your PPPoE password is a separate credential that only your modem uses to connect to the internet. They are generated independently and are not connected to each other.

Can I change my PPPoE username?

No. Your PPPoE username is tied to your account and service type, and AT&T does not allow you to customize it. You can only change your PPPoE password through your AT&T account portal or by calling customer service.

What if I forgot my AT&T account password and cannot log into att.com?

Click Forgot Password? on the AT&T sign-in page. AT&T will send a reset link to the email address on file for your account. If you do not have access to that email, call AT&T customer service at 611 or 1-800-331-0500 to verify your identity and reset your account password.

Do I need my PPPoE credentials if I use AT&T's provided modem?

AT&T's provided modems usually come pre-configured with your PPPoE credentials already entered. However, if you are replacing the modem, setting up a new one, or resetting it to factory defaults, you will need to enter them again. It is always a good idea to have them written down.

What if my modem says the PPPoE credentials are incorrect?

Double-check that you have typed them exactly as they appear in your AT&T account — including the @attinternet or @attfiber part, and watch for extra spaces. If you are certain they are correct, restart your modem by unplugging it for 30 seconds and plugging it back in. If it still does not work, reset your PPPoE password through your AT&T account portal and try again.