How to Find Your AT&T Internet Username and Password

Where AT&T stores your PPPoE credentials

AT&T keeps your internet username and password in two places: your account portal online, and on the physical equipment AT&T installed in your home. If you've lost the paper they gave you or can't remember what you set, the fastest route is to log into your AT&T account at att.com, go to your bill or account settings, and look for a section labeled "Internet" or "Manage My Services." The username and password are usually listed there under your modem or gateway details.

If you don't remember your AT&T account password either, you can reset it on the AT&T login page by clicking "Forgot password?" and following the steps — AT&T will send a reset link to the email address on file or verify your identity by phone.

The second place to find these credentials is the sticker on your modem or gateway itself. Look for a label on the back or bottom of the device that says "Internet Username" and "Internet Password," or sometimes "PPPoE Username" and "PPPoE Password." These are different from your Wi-Fi network name and password — they're the credentials your modem uses to connect to AT&T's network.

Key Takeaways

Log into your AT&T account at att.com and navigate to your Internet or Services section to view your PPPoE username and password.
Check the sticker on the back or bottom of your modem or gateway — AT&T prints your internet credentials there when they install it.
If you've forgotten your AT&T account password, use the "Forgot password?" link on the login page to reset it by email or phone verification.
Your PPPoE username and password are separate from your Wi-Fi network name and password — do not confuse the two.
AT&T customer service can retrieve and reset your credentials over the phone if you cannot access your online account.

Checking your modem or gateway label

The easiest method is often the one you haven't tried yet: look at the physical device. AT&T modems and gateways come with a label affixed to the back or underside that lists the internet username and password in plain text. The label usually shows "Internet Username" and "Internet Password," though some older equipment may label them differently.

If the label is worn, faded, or missing, the credentials are still stored in the modem itself. You can access them by logging into the modem's admin panel — open a web browser, type 192.168.0.1 or 192.168.100.1 into the address bar, and log in with the modem's admin username and password (often "admin" and "motorola" or "admin" and "admin," depending on the modem model). Once inside, look for a section called "Internet" or "WAN Settings" — your PPPoE credentials will be displayed there.

Retrieving credentials through your AT&T online account

Go to att.com and sign in with your AT&T account username and password. If you don't remember your account password, click "Forgot password?" on the login page and follow the prompts — AT&T will send a reset link to your email or verify your identity using your phone number and account details.

Once you're logged in, look for a section labeled "Internet," "Services," "Manage Services," or "My Equipment." The exact name varies depending on your account type and when AT&T last updated their website. Click into that section and find your modem or gateway listed by model number or device name. Your PPPoE username and password should appear on that device's details page.

If you cannot find the credentials in your account portal, AT&T may have them listed under a different section — try "Billing," "Account Settings," or "Technical Support." Some accounts show the information under "Internet Details" or "Connection Settings."

Contacting AT&T customer service

If you cannot locate your credentials online or on the modem label, AT&T customer service can retrieve them for you. Call AT&T at 1-800-288-2020 (for residential internet customers) or use the chat feature on att.com. Have your account number or the phone number associated with your account ready — AT&T will verify your identity before sharing your credentials.

Customer service can also reset your PPPoE password if you want a new one for security reasons. They will generate a new password, provide it to you when ready, and update it in your account. The new password will take effect within a few minutes, and you'll need to enter it in your modem settings for the connection to work.

Entering your credentials into your modem

Once you have your username and password, you may need to enter them into your modem if it has lost the connection or if you're setting up a new device. Access the modem's admin panel by typing 192.168.0.1 or 192.168.100.1 into your browser's address bar. Log in with the modem's admin credentials (check the label on the modem or your setup paperwork for these).

Look for a section called "Internet," "WAN," "Connection," or "PPPoE Settings." Enter your AT&T internet username and password exactly as they appear — they are case-sensitive, so match uppercase and lowercase letters precisely. Save or explore the changes. The modem will restart and attempt to connect to AT&T's network using the credentials you provided. This usually takes two to five minutes.

What to do if your credentials don't work

If you've entered your username and password correctly but the modem still won't connect, the issue may be with the modem itself rather than your credentials. Restart the modem by unplugging it for 30 seconds, then plugging it back in. Wait five minutes for it to fully boot up and try connecting again.

If the modem still won't connect after a restart, the credentials may have been corrupted or reset. Call AT&T customer service and ask them to reset your PPPoE password. They can do this when ready and provide you with a new password. You'll then enter the new password into your modem settings and restart the device.

Another possibility is that your account has been suspended or there's a service outage in your area. AT&T customer service can check your account status and let you know if there are any issues preventing the connection.

Keeping your credentials find

Your PPPoE username and password are different from your Wi-Fi password, but they're equally important — they control access to your internet connection at the modem level. Don't share them with anyone unless they're a technician you've called to help with your connection.

If you suspect someone has accessed your credentials, contact AT&T and ask them to reset your PPPoE password. You can also change your AT&T account password on att.com by going to Account Settings and selecting "Change Password." Changing your account password does not automatically change your PPPoE password — you must request that separately from AT&T customer service.

Frequently Asked Questions

Is my PPPoE password the same as my Wi-Fi password?

No. Your PPPoE username and password are what your modem uses to connect to AT&T's network. Your Wi-Fi password is what your devices use to connect to your modem wirelessly. They are stored separately and can be different. Check the modem label or your AT&T account for the PPPoE credentials, and check your Wi-Fi router settings or the Wi-Fi sticker for the Wi-Fi password.

Can I change my PPPoE password myself?

You cannot change it through your AT&T account portal — you must contact AT&T customer service by phone or chat to request a password reset. They will generate a new password, give it to you when ready, and update it in your account. The change takes effect within a few minutes.

What if I've lost the sticker with my credentials and can't log into my AT&T account?

Call AT&T customer service at 1-800-288-2020. They can verify your identity using your account number, phone number, or other account details, and then provide your PPPoE username and password over the phone. You can also reset your AT&T account password by clicking "Forgot password?" on att.com — AT&T will send a reset link to your email.

Do I need my PPPoE credentials to use Wi-Fi?

No. Your Wi-Fi devices only need your Wi-Fi network name and password. The PPPoE credentials are used only by your modem to connect to AT&T's network. If your Wi-Fi is working, you don't need to worry about your PPPoE credentials unless you're troubleshooting a connection problem or setting up a new modem.

How long does it take for a new PPPoE password to work after AT&T resets it?

Usually two to five minutes. After AT&T gives you the new password, enter it into your modem's settings and restart the modem. The modem will reconnect using the new credentials. If it doesn't connect within five minutes, restart the modem again or contact AT&T to confirm the password was updated correctly.

This guide is for general information only and is not medical, financial, legal, or other professional advice. For decisions specific to your situation, consult a qualified professional. See our Editorial Policy.