Where Verizon stores your PPPoE credentials
Your Verizon username and password for internet setup live in your online account, not in an email or paper document Verizon sends you. The username is usually your account number followed by @verizon.net, and the password is one you either set yourself or received when your service started. Verizon does not print these on your bill or router label — you have to retrieve them from the account portal or call to have them read to you.
The reason these credentials matter is that they authenticate your connection to Verizon's network when you set up a modem or router. Without them, your device cannot establish a PPPoE (Point-to-Point Protocol over Ethernet) connection, which is how Verizon delivers broadband to many customers. If you are setting up a new device or replacing equipment, you will need these exact credentials.
Key Takeaways
- Your Verizon PPPoE username is typically your account number with @verizon.net appended, found in your online account under account settings or billing information.
- The password is one you created during setup or received in a welcome email — Verizon does not store it in a retrievable form if you lose it, so you will need to reset it.
- The fastest way to retrieve both is to log into your Verizon account online at verizon.com using your phone number or email and account PIN.
- If you cannot access your online account, calling Verizon customer service at 1-908-559-4899 will get you the username and a temporary password in one call.
Retrieving credentials through your Verizon online account
Go to verizon.com and sign in with the phone number or email address associated with your account. You will be asked for your account PIN, which is a four-digit code you set up when you created your Verizon account. If you do not remember it, Verizon can text or email you a reset link before you log in.
Once you are logged in, look for a section labeled Account, Services, or My Plan — the exact label changes depending on whether you have Fios or standard broadband. From there, find the option for Internet Settings, Modem Settings, or Network Settings. In that section, you should see a field showing your PPPoE username. The password will not be displayed for security reasons, but you can reset it from this same page.
If you cannot find the credentials section online, try searching the account portal for "PPPoE" or "internet username" — the search function will take you directly to the right page. Some older Verizon accounts do not display this information in the portal, in which case a phone call is your only option.
Resetting your password if you do not remember it
Verizon does not email you your PPPoE password for security reasons, and they cannot retrieve it if you lose it. Instead, you must reset it. In your online account, navigate to the same internet settings page where you found your username. Look for a button or link that says Reset Password, Change Password, or Manage Credentials.
Click that button and Verizon will either show you a temporary password when ready or send one to your email address on file. Write down the temporary password and use it to set up your modem or router. After your connection is working, you can change it to something you prefer by going back to the same settings page.
If the reset button does not appear in your account, or if you cannot access your account at all, call Verizon at 1-908-559-4899. A representative can reset your password over the phone and read you a temporary one. Have your account number and the last four digits of your Social Security number ready — Verizon will ask for these to verify your identity.
What to do if you cannot access your Verizon account online
If you have forgotten your Verizon account PIN or the email address associated with your account, you cannot log in to retrieve your credentials online. In this case, call Verizon customer service at 1-908-559-4899. A representative will verify your identity using your phone number, account number, and the last four digits of your Social Security number.
Once verified, the representative can read your PPPoE username to you and issue a temporary password. They will also help you reset your account PIN so you can log into the portal yourself in the future. This call usually takes five to ten minutes.
Understanding your username format
Verizon PPPoE usernames follow a consistent pattern: your account number, followed by the @ symbol, followed by verizon.net. For example, if your account number is 1234567890, your username would be 1234567890@verizon.net. This is different from your Verizon email address, which may use a different format.
Some older Verizon accounts use a different username format, such as a name-based username or a username ending in @verizon.com instead of @verizon.net. If you are unsure which format applies to your account, the online portal or a phone call will show you the exact username Verizon expects. Do not guess — using the wrong format will prevent your modem from connecting.
Entering credentials into your modem or router
Once you have your username and password, you will enter them into your modem or router during setup. Most Verizon modems have a setup wizard that appears when you first power them on — the wizard will ask for your PPPoE username and password in separate fields. Type them exactly as they appear, including the @verizon.net portion of the username.
If you are setting up a third-party router instead of a Verizon-provided modem, the process is similar. Log into the router's admin panel (usually by typing 192.168.1.1 into a web browser), find the WAN or Internet settings section, and select PPPoE as the connection type. Then enter your username and password in the fields provided. The router will connect to Verizon's network and you should see an internet connection within a few minutes.
If the connection fails after you enter the credentials, double-check that you typed them with no extra spaces and that the password is correct. A single typo will prevent the connection. If you are still stuck, restart the modem or router and try again, or call Verizon to confirm the credentials are correct.
Frequently Asked Questions
Is my PPPoE password the same as my Verizon account password?
No. Your Verizon account password is what you use to log into verizon.com. Your PPPoE password is separate and is used only for internet connection setup. You can change them independently of each other. If you reset one, the other remains unchanged.
Can I find my PPPoE username and password on my Verizon bill?
No. Verizon does not print PPPoE credentials on bills or statements for security reasons. Your only sources are your online account portal or a call to customer service. If you received a welcome email when your service started, it may have contained a temporary password, but that email is usually deleted after setup.
What if I set up my modem years ago and do not remember the password I created?
You will need to reset it. Log into your Verizon account online, go to internet settings, and look for a password reset option. If you cannot find it or cannot access your account, call Verizon at 1-908-559-4899 and they will reset it for you. The old password cannot be recovered — it can only be replaced with a new one.
Do I need to change my PPPoE password after I set up my modem?
You do not have to, but you can if you want to. Some people change it to something memorable after setup is complete. Others leave the temporary password Verizon provided. Either way, your connection will work. Changing it does not affect your existing internet connection — it only matters if you set up a new device in the future.
What if Verizon says my username and password are correct but my modem still will not connect?
Check that you typed them with no extra spaces and that caps lock is not on — PPPoE credentials are case-sensitive. Restart your modem and try again. If it still fails, the issue may be with your modem, router, or line itself rather than the credentials. Call Verizon and describe what happens when you try to connect — they can run a line test and troubleshoot from their end.