Change your Cox WiFi password through the Cox app or web portal
You can change your Cox WiFi password yourself without calling support. The fastest way is through the Cox mobile app — it takes about two minutes. If you do not have the app, you can log into your Cox account online at cox.com and change it there instead. Both routes require you to know your Cox account username and password, not your WiFi password.
The password you are changing is the one people use to connect to your WiFi network, not the password for your Cox account itself. Once you change it, all devices currently connected to your WiFi will stay connected, but new devices will need the new password to join. The change takes effect within a few seconds.
Key Takeaways
- You can change your WiFi password through the Cox app or at cox.com using your Cox account login, not your WiFi password.
- The change takes effect when ready, and devices already connected will stay connected without re-entering anything.
- New devices will need the new password to connect, so write it down or save it somewhere you can find it later.
- If you cannot remember your Cox account password, use the "Forgot password" link on the Cox login page before you start.
- If you do not have internet access to change it online, call Cox support at 1-800-234-3993 and they can change it for you over the phone.
Change your password through the Cox mobile app
Open the Cox app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Account" and then "WiFi Settings." You will see your network name listed. Tap the pencil or edit icon next to it.
The app will show you a field labeled "WiFi Password" with your current password hidden. Tap in that field and delete the old password, then type your new one. Cox requires passwords to be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character like ! or @. After you enter the new password, tap "Save" or "Confirm." The change will take effect within a few seconds.
Change your password through cox.com
Go to cox.com and click "Sign In" in the top right corner. Enter your Cox account username and password. Once you are logged in, look for "Services" or "My Services" in the main menu and select it. Find "Internet" or "WiFi" in the list of services.
Click on your WiFi network name or look for a link that says "WiFi Settings" or "Manage WiFi." You will see a field showing your current WiFi password. Click the edit button (usually a pencil icon) next to the password field. Delete the old password and type your new one using the same requirements as the app: at least 8 characters with uppercase, lowercase, a number, and a special character. Click "Save" when you are done.
What happens to devices after you change the password
Devices that are already connected to your WiFi will stay connected and will not disconnect when you change the password. You do not need to do anything on those devices. However, if someone tries to connect a new device to your WiFi after the change, they will need to enter the new password.
If a device tries to reconnect after being offline for a while, it may ask for the password again because it is trying to use the old one. When that happens, select your network name, choose "Forget" or "Remove," and then reconnect using the new password. This is normal and does not mean anything went wrong with the change.
If you forgot your Cox account password
You cannot change your WiFi password if you cannot log into your Cox account. Go to cox.com and click "Sign In," then click "Forgot username or password?" below the login fields. Enter the email address or phone number associated with your account. Cox will send you a link to reset your account password.
Check your email or text messages for the reset link. Click it and create a new Cox account password. Once your account password is reset, you can log back in and change your WiFi password using the steps above. Keep your new account password in a safe place so you can access it later if you need to change your WiFi password again.
If you cannot access the internet to change it online
If your internet is down or you do not have another device to log in with, call Cox support at 1-800-234-3993. Have your Cox account number or the phone number associated with your account ready. Tell the representative you want to change your WiFi password. They will verify your identity and change it for you over the phone.
The representative will give you a temporary password to use when ready and can help you set a permanent one that you choose. Write down whatever password they give you so you have it when you reconnect your devices. This route takes longer than changing it yourself, but it works when you have no other way to access your account.
Frequently Asked Questions
Will changing my WiFi password disconnect my phone and laptop?
No. Devices already connected will stay connected. Only new devices or devices that forget the network will need the new password to reconnect.
Can I use any password I want, or does it have to follow Cox's rules?
Cox requires at least 8 characters with at least one uppercase letter, one lowercase letter, one number, and one special character (like !, @, #, or $). Passwords that do not meet these rules will be rejected when you try to save.
How often should I change my WiFi password?
There is no required schedule. Change it if you think someone has your password, if you have had guests over, or if you straightforward want to update it. Many people change it once or twice a year as a routine practice.
What if I change my password and then forget the new one?
You can change it again using the same steps. Log into your Cox account through the app or website and repeat the process. There is no limit to how many times you can change it.
Does changing my WiFi password affect my Cox email or other services?
No. Your WiFi password only controls who can connect to your wireless network. It does not change your Cox account password or affect email, phone, or other services.