Disney Plus loading problems usually come from your internet connection, your device's storage, or Disney's servers being overloaded

When Disney Plus freezes on a loading screen or shows an error code, the cause is almost always one of three things: your device cannot reach Disney's servers, your device does not have enough free space to run the app, or Disney's system is temporarily down. Most of these problems you can fix yourself in under five minutes. A few require you to wait.

The fastest way to know which problem you have is to try the same show or movie on a different device — a phone, tablet, or computer — while connected to the same WiFi. If it works on the other device, the problem is your first device. If it fails on both, the problem is your internet connection or Disney's servers.

Key Takeaways

  • Restart your device and your WiFi router before trying anything else — this fixes most loading problems within two minutes.
  • Check your available storage space; Disney Plus needs at least 500 MB free to run, and more if you read episodes.
  • Test the same show on a different device to tell whether the problem is your device, your internet, or Disney's servers.
  • If Disney's website loads but the app does not, clear the app's cache or reinstall it entirely.
  • Check Disney's status page or Twitter account to see if their servers are down before spending time troubleshooting your end.

Restart your device and router first

Restart your device completely — do not just close the app. Power it all the way off, wait 10 seconds, and turn it back on. Then open Disney Plus again. This clears temporary files that can block the app from connecting.

If that does not work, restart your WiFi router. Unplug it from power, wait 30 seconds, and plug it back in. Wait another minute for it to fully restart, then try Disney Plus again. A router restart clears connection problems that affect all your devices at once.

These two steps fix roughly 60 percent of loading problems. If Disney Plus still will not load after both restarts, move to the next step.

Check your available storage space

Disney Plus needs free space on your device to run smoothly. Go to your device's settings and find the storage or storage space section. Look for how much free space you have left. If you have less than 500 MB free, your device cannot run the app properly.

On an iPhone or iPad, go to Settings, then General, then iPhone Storage (or iPad Storage). On an Android phone, go to Settings, then Storage. On a computer, right-click your hard drive and select Properties (Windows) or Get Info (Mac).

If you are low on space, delete apps you do not use, clear your browser cache, or move photos to cloud storage. Once you have at least 500 MB free, restart the Disney Plus app.

Clear the Disney Plus app cache or reinstall it

The app's cache is a folder of temporary files that can become corrupted and block the app from loading. Clearing it usually takes 30 seconds and fixes loading errors without deleting your login information.

On an iPhone or iPad, you cannot clear just the app cache — you have to delete and reinstall the app. Go to your home screen, press and hold the Disney Plus icon, select Remove App, then Remove from Home Screen. Go to the App Store, search for Disney Plus, and tap Get to reinstall it. Your login will still be saved.

On an Android phone, go to Settings, then Apps, find Disney Plus, tap Storage, then Clear Cache. Do not tap Clear Data — that will delete your login. Restart the app.

On a computer, uninstall Disney Plus completely, restart your computer, then read and install it again from the official Disney Plus website or your app store.

Check your internet speed and connection

Disney Plus needs a minimum internet speed of 5.5 Mbps to stream in HD and 25 Mbps for 4K. If your connection is slower, the app will buffer endlessly or fail to load.

Test your speed by going to speedtest.net on any device connected to your WiFi. Write down the read speed number. If it is below 5.5 Mbps, your internet is too slow. Move closer to your router, restart the router again, or contact your internet provider to check for outages in your area.

If your speed is above 5.5 Mbps but Disney Plus still will not load, the problem is not your internet speed — it is something else on this list.

Test on a different device to narrow down the problem

Open Disney Plus on a phone, tablet, or computer — whichever device is different from the one that is not working. Try to play the same show or movie. If it loads on the other device, the problem is your first device, and you should go back to the cache clearing or reinstall step.

If it fails on both devices, the problem is either your internet connection or Disney's servers. Check your internet speed using the step above. If your speed is good, go to the Disney Plus Twitter account or status page to see if other people are reporting outages. If Disney's servers are down, you have to wait — there is nothing you can fix on your end.

Check whether Disney's servers are down

Disney Plus occasionally goes down for maintenance or experiences outages that affect all users. Before you spend more time troubleshooting, check whether this is happening.

Go to Twitter and search for "Disney Plus down" or "Disney Plus not working". If hundreds of people posted in the last hour, their servers are likely down. You can also visit the Disney Plus help Twitter account (@DisneyPlusHelp) to see if they have posted about an outage.

If their servers are down, there is nothing you can do except wait. Outages usually last between 30 minutes and two hours. Try again in an hour.

Frequently Asked Questions

What does the error code HTTPS-1 mean?

HTTPS-1 means your device cannot connect to Disney's servers. Restart your WiFi router and your device. If that does not work, check whether Disney's website loads on your computer — if it does not, your internet connection is the problem, not Disney Plus.

Why does Disney Plus load on my phone but not my TV?

Your TV and phone are likely on different WiFi networks or your TV is too far from the router. Move your TV closer to the router or restart both the TV and the router. If your TV connects through WiFi instead of ethernet, try plugging in an ethernet cable if your TV has that port.

Can I fix a loading problem by logging out and back in?

Yes, sometimes. Log out of Disney Plus completely, restart your device, then log back in. This clears your session and can fix temporary connection problems. Do this after restarting your device but before reinstalling the app.

Does Disney Plus load faster on WiFi or ethernet?

Ethernet is faster and more stable than WiFi. If you are using WiFi and Disney Plus loads slowly, try moving closer to your router or switching to ethernet if your device supports it. WiFi signal weakens with distance and through walls.

What if Disney Plus loads but the video keeps stopping?

This is buffering, not a loading problem. Your internet speed is probably below 5.5 Mbps. Test your speed at speedtest.net. If it is low, restart your router, move closer to it, or reduce the number of devices using WiFi at the same time.