Submit tickets through the Battle.net support website, not in-game

You cannot submit a support ticket from inside any Blizzard game. Instead, go to the Battle.net support portal at support.battle.net, sign in with your Battle.net account, and create a new ticket from there. The support website is the only official channel Blizzard monitors for account issues, game problems, and billing questions.

Do not email support addresses you find online or contact Blizzard through social media expecting a response to a technical problem. Those channels do not route to the support team that handles tickets. Using the official portal ensures your issue reaches the right department and gets a case number you can track.

Key Takeaways

  • Go to support.battle.net and sign in with your Battle.net account to start a new ticket — this is the only official submission method.
  • Select the game and issue type that matches your problem, because routing you to the correct department depends on accurate categorization.
  • Describe what happened, when it happened, and what you have already tried, because support staff cannot see your account activity without this context.
  • You will receive a ticket number when ready — save it and use it if you need to follow up on the same issue.
  • Response times vary from hours to several days depending on issue type and current support volume.

How to find the support portal and sign in

Open a web browser and go to support.battle.net. You will see a sign-in prompt. Enter the email address associated with your Battle.net account and your password. If you use two-factor authentication on your account (which Blizzard recommends), you will need to complete that step as well.

If you have forgotten your password, click "Forgot your password?" on the sign-in page and follow the recovery steps. Blizzard will send a reset link to the email on file. You must complete the password reset before you can access the support portal.

Selecting the right game and issue category

After you sign in, the portal shows a list of games linked to your account. Click the game you need help with — World of Warcraft, Overwatch 2, Diablo IV, StarCraft II, or whichever title has the problem. If the game does not appear in your list, it may not be linked to this Battle.net account.

Next, you will see a list of issue categories. Common ones include Account and Login, Gameplay and Technical Issues, Billing and Purchases, and Banned or Suspended Account. Choose the category that best matches your problem. This routing determines which support team reviews your ticket, so picking the closest match speeds up the response.

Some categories have subcategories. For example, under Gameplay and Technical Issues, you might see options like Crashes and Performance, Connection Problems, or In-Game Bugs. Select the most specific option available.

Writing your ticket description

In the text field, describe what is happening. Include when the problem started, what you were doing when it occurred, and what error message or behavior you saw. If the issue is intermittent, say so — support needs to know whether it happens every time or randomly.

List what you have already tried. For example: "I restarted the game," "I updated my graphics drivers," or "I disabled my antivirus temporarily." This prevents support from asking you to repeat steps you have completed. If you have not tried anything yet, say that instead of guessing.

Keep the description clear and chronological. Do not paste large blocks of log files or error codes directly into the ticket — support will ask for those separately if needed. Stick to what happened, in what order, and what you observed.

Attaching files and screenshots

If your issue involves a visual problem, a crash, or an error message, attach a screenshot. Click the attachment button (usually a paperclip icon) and select the image file from your computer. Most support tickets benefit from a screenshot because it shows support staff exactly what you are seeing.

For crash logs or detailed error information, support will usually ask you to provide those in a follow-up message after you submit the ticket. Do not try to paste entire log files into the initial ticket — they are difficult to read and often get cut off. Wait for support to request them and follow their instructions on how to share them.

Submitting and tracking your ticket

After you fill in the description and attach any files, click the Submit button. The portal will when ready show you a ticket number, usually formatted as something like #US12345678. Write this number down or take a screenshot of it.

You can return to support.battle.net at any time, sign in, and view the status of your open tickets. Click on a ticket number to see any responses from support staff and to add new information if needed. Support may ask follow-up questions, and you will see those messages in the ticket thread.

Blizzard does not send email notifications for every ticket update, so check the portal periodically if you are waiting for a response. Some issues resolve in hours; others take several days depending on complexity and current support queue length.

What to do if you cannot access the support portal

If you cannot sign in to support.battle.net, the problem is usually a forgotten password or an account security issue. Try the password reset link first. If that does not work, your account may have been compromised or locked for security reasons.

In that case, go to account.battle.net and look for account recovery or security options. You may need to verify your identity by answering security questions or confirming your email address. Once you regain access to your Battle.net account, you can then sign into the support portal.

If your account has been locked and you cannot recover it through the standard process, you will need to contact Blizzard's account recovery team. Look for an "Account Recovery" or "Locked Account" option on the Battle.net login page — this is a separate process from the regular support ticket system.

Frequently Asked Questions

How long does it take to get a response?

Response times depend on the issue type and current support volume. Account and login problems often receive responses within hours. Billing issues and technical problems typically take 24 to 48 hours. During high-traffic periods, some tickets may take several days. You can check your ticket status anytime by signing into the support portal.

Can I submit a ticket for a friend's account?

No. Support tickets must be submitted from the account that has the problem. If a friend needs help, they must sign into their own Battle.net account and create their own ticket. Support will not discuss account details with anyone except the account owner.

What if I already submitted a ticket and need to add more information?

Sign into support.battle.net, find your ticket in the list, and click on it. You will see a text field at the bottom where you can type a reply. Add your new information there instead of creating a second ticket. This keeps all communication about the same issue in one thread.

Is there a phone number I can call instead?

Blizzard does not offer phone support for most issues. The support portal at support.battle.net is the primary channel. Some regions may have additional contact options listed on the support website, but the web ticket system is the standard method for all players.

What happens if my ticket gets closed without solving my problem?

If support closes your ticket but the issue persists, you can create a new ticket describing the problem and mentioning the previous ticket number. Include any new information or steps you have tried since the first ticket. This helps support understand that the original solution did not work.