How to delete your Crunchyroll account
To delete your Crunchyroll account, log in to your account on the Crunchyroll website, go to Account Settings, select "Deactivate Account" or "Delete Account" (the exact wording depends on your region), and follow the prompts to confirm. Crunchyroll will ask you to enter your password again and may offer a survey about why you're leaving. After you confirm, your account and all associated data are removed from their servers within a few days.
The process takes about five minutes if you remember your password. If you've forgotten it, you'll need to reset it first using the "Forgot Password" link on the login page — Crunchyroll will send a reset link to the email address on file. If you no longer have access to that email address, you may need to contact Crunchyroll support before you can proceed.
Key Takeaways
- You must log into your account to delete it; Crunchyroll will not delete an account based on an email request alone.
- Deleting your account removes all your watch history, saved shows, and profile information permanently.
- If you have an active subscription, canceling it and deleting your account are two separate steps — you may want to cancel first to avoid being charged again.
- Crunchyroll support can help if you've lost access to your email address or password, but the process takes longer than self-service deletion.
What happens when you delete your account
When you delete your Crunchyroll account, everything tied to it disappears: your watch history, your saved shows and movies, your profile settings, your payment information, and any active subscription. You cannot recover this information after deletion, so if you think you might return to Crunchyroll later, you may want to take screenshots of your watchlist first.
Your email address becomes available to use again after deletion, though Crunchyroll may hold it for a brief period before fully releasing it. If you want to rejoin Crunchyroll later, you can create a new account with the same email address, but you'll start from scratch with no history or saved content.
Canceling your subscription before deleting
If you have an active paid subscription (Fan, Mega Fan, or Mega Fan + ad-free), you should cancel it before deleting your account. Deleting your account does not automatically stop your subscription, and you may be charged for the next billing cycle if you delete without canceling first.
To cancel your subscription, go to Account Settings, find the "Subscription" or "Billing" section, and select "Cancel Subscription." Crunchyroll will ask you to confirm and may offer a discount to keep you as a customer. Once you confirm cancellation, your subscription ends at the end of your current billing period. After that, you can delete your account without risk of additional charges.
If you've forgotten your password
Go to the Crunchyroll login page and click "Forgot Password." Enter the email address associated with your account. Crunchyroll will send a password reset link to that email — check your inbox and your spam folder, as the email sometimes lands there.
Click the link in the email and create a new password. You'll then be able to log in and proceed with account deletion. If you don't receive the reset email after 10 minutes, try requesting it again. If you still don't receive it, the email address on your account may be incorrect, and you'll need to contact Crunchyroll support.
If you no longer have access to your email address
Contact Crunchyroll support through their help center at help.crunchyroll.com. You'll need to provide information that proves you own the account: the email address on file, your username, the payment method you used, or the last four digits of a credit card associated with the account. Support may also ask for the date you created the account or details about shows you watched.
Crunchyroll support typically responds within one to three business days. Once they verify your identity, they can delete your account for you or send you a password reset link to a different email address so you can delete it yourself. Keep in mind that support requests take longer than self-service deletion, so if you have any way to access your original email, that route is faster.
Deleting your account on mobile apps
You cannot delete your Crunchyroll account directly from the mobile app (iOS or Android). You must use a web browser on a computer or mobile device. Open crunchyroll.com in your browser, log in, and follow the account deletion steps described above.
The mobile app does not have an account deletion option because Crunchyroll wants to may support you're making the decision intentionally and have access to all your account information. This is a common practice among streaming services to prevent accidental deletions.
What to do with your payment information
When you delete your account, Crunchyroll removes your saved payment methods (credit cards, PayPal, etc.) from their servers. However, if you're concerned about your payment information being stored anywhere, you can take an extra step: before deleting your account, go to Account Settings, find "Payment Methods" or "Billing," and manually remove any saved cards.
This is optional — deletion removes them automatically — but some people prefer to do it themselves for peace of mind. If you used a third-party service like Apple ID, Google Play, or Amazon Prime Video to pay for Crunchyroll, deleting your Crunchyroll account does not affect your payment method with those services. You may need to cancel the subscription through those platforms separately if you want to stop being charged.
Frequently Asked Questions
Can I reactivate my account after deleting it?
No. Once you delete your Crunchyroll account, it cannot be reactivated. You can create a new account with the same email address after a short waiting period, but your watch history and saved content will not return. If you're unsure about leaving, consider pausing your subscription instead of deleting your account.
Will deleting my account stop my subscription charges?
Deleting your account does not automatically cancel your subscription. You must cancel your subscription separately before deletion, or you may be charged for the next billing cycle. Cancel first, then delete to avoid unexpected charges.
How long does it take for my account to be fully deleted?
Crunchyroll typically removes your account from their active servers within a few days of deletion. You won't be able to log in when ready after confirming deletion, but some backend data may take longer to fully purge. For most purposes, your account is gone within 24 hours.
What if I paid for Crunchyroll through my phone's app store?
Deleting your Crunchyroll account removes your subscription with Crunchyroll, but you may still be charged by Apple, Google, or Amazon if the subscription is active through their platform. Cancel the subscription through your phone's app store settings (Apple ID, Google Play, or Amazon account) separately to stop charges completely.
Can Crunchyroll support delete my account if I don't remember my password?
Yes, but they'll need to verify you own the account first. Provide your username, the email on file, payment method details, or other account information. The process takes one to three business days. If you can reset your password instead, that's faster.