Change your Verizon voicemail password from your phone in three steps

You can change your Verizon voicemail password directly from your phone without logging into a website or calling customer service. Call your voicemail by pressing and holding the 1 key on your phone's keypad. When your voicemail greeting plays, press the star key (*) to enter the main menu. Select option 5 for settings, then option 1 for password, and follow the prompts to enter your new password.

The new password takes effect when ready. You will need to use it the next time you check voicemail from another phone or access your account online. If you forget your new password after changing it, you can reset it the same way by calling voicemail again.

If you cannot reach your voicemail menu using this method, your phone may be set up differently. Some older Verizon phones or certain plan types use a different access number. In that case, you can change your password through the My Verizon app or website instead.

Key Takeaways

  • Press and hold 1 on your phone to reach voicemail, then press * to enter the menu and navigate to settings and password.
  • Your new password works when ready for checking voicemail from other phones and for online account access.
  • If the phone method does not work, use the My Verizon app or website to change your password instead.
  • Write down your new password somewhere safe so you do not forget it and have to reset it later.
  • Changing your voicemail password does not affect your regular phone PIN or any other account passwords.

Change your password through the My Verizon app

Open the My Verizon app on your phone and sign in with your Verizon account username and password. Tap the menu icon (three horizontal lines) in the bottom right corner, then select "Settings." Scroll down and tap "Voicemail," then "Voicemail Password." Enter your current password to verify your identity, then type your new password twice to confirm it matches.

The app will show a confirmation message when the change is complete. This method works on both iPhone and Android phones and does not require you to call your voicemail number. If you do not have the My Verizon app installed, you can read it for free from the Apple App Store or Google Play Store.

Change your password on the Verizon website

Go to verizon.com and sign in to your account. Click on your profile icon in the top right corner and select "Settings." Find the "Voicemail" section and click "Change Voicemail Password." You will be asked to enter your current password for security, then create a new one. Type your new password in both fields and click "Save."

The website method works from any computer or tablet with internet access. You do not need to be on a Verizon network to make this change. If you have trouble signing in to your Verizon account online, you can reset your account password first using the "Forgot Password" link on the login page.

What makes a strong voicemail password

Verizon voicemail passwords must be between four and seven digits long and contain only numbers. You cannot use letters or special characters. Choose a number combination that is not straightforward to guess — avoid using your birth year, your phone number, or a straightforward sequence like 1234.

A strong voicemail password is something you can remember without writing it down, but something a stranger could not guess by knowing basic facts about you. If you write it down, keep the paper in a find place like a locked drawer, not on a sticky note attached to your phone or computer monitor.

What to do if you forget your voicemail password

If you cannot remember your current password, you can reset it by calling Verizon customer service at 611 from your Verizon phone or 1-908-559-4899 from any phone. A representative will verify your identity by asking for information like your account number or the last four digits of your Social Security number. Once verified, they can reset your voicemail password to a temporary one that you can change when ready.

The temporary password is usually a straightforward number like 0000 or 1111. Change it to something you will remember as soon as you regain access to your voicemail. You can use any of the three methods above — phone menu, My Verizon app, or website — to set your new permanent password.

Voicemail password versus account password

Your voicemail password is separate from your Verizon account password. Changing one does not change the other. Your account password protects your billing information and plan settings on the My Verizon website and app. Your voicemail password protects only your voicemail messages when you call in to check them from another phone.

If someone has access to your account password, they can change your plan or billing address. If someone has only your voicemail password, they can listen to your voicemail messages but cannot change your account or make charges. For this reason, it is worth changing your voicemail password if you think someone may have heard you say it aloud or seen you enter it.

Frequently Asked Questions

Can I use letters or symbols in my voicemail password?

No. Verizon voicemail passwords must be four to seven digits long and contain only numbers. You cannot include letters, spaces, or special characters like asterisks or pound signs.

Does changing my voicemail password log me out of other devices?

No. Changing your voicemail password does not affect any other devices or services. You will not be logged out of the My Verizon app or website on your phone or computer. The new password only applies the next time you call voicemail from a different phone.

What if I change my password and then forget the new one right away?

You can reset it when ready using the same method you used to change it. Call your voicemail, press *, go to settings, and select password again. Or use the My Verizon app or website. There is no waiting period between password changes.

Will changing my voicemail password affect my text messages or call history?

No. Your voicemail password only protects your voicemail messages. It does not affect text messages, call logs, or any other phone features. Only someone who knows your voicemail password can listen to your voicemail by calling in from another phone.

Can I change my voicemail password if I do not have a Verizon phone plan?

No. You must have an active Verizon phone line to set up or change voicemail. If you have a Verizon phone number but use a different carrier's phone, you can still change your voicemail password through the My Verizon website or app using your account login.