Where to find your Uber rating on the app
Your Uber rating appears in your account profile, accessible from the menu in the bottom right corner of the app. Open Uber, tap the menu icon (three horizontal lines), then tap your name at the top. Your rating shows as a number between 4.6 and 5.0 in most cases, displayed prominently near your profile photo.
The rating you see is your average across all trips you have taken. Uber calculates this by averaging the star ratings drivers give you after each completed ride. If you have taken hundreds of trips, one low rating will barely move your overall number. If you have taken only a few trips, each rating carries more weight.
On the web version of Uber, log into your account, click the profile icon in the top right, and select "Account." Your rating appears in the same section where you manage payment methods and trip history. The mobile app is usually faster if you check regularly.
Key Takeaways
- Your Uber rating is the average of all star ratings drivers have given you, visible in your account profile under the menu.
- Ratings below 4.6 can result in account deactivation, though Uber sends warnings before taking that step.
- A single bad rating matters less on a long trip history and more if you have taken only a handful of rides.
- Ratings improve by being on time, being courteous to drivers, and following the pickup instructions they provide.
What your rating number actually means
Uber does not publish the exact threshold for account deactivation, but drivers and passengers report that ratings consistently below 4.6 trigger warnings and eventual account suspension. A 4.7 or higher is generally considered safe. A 4.5 or lower puts you at risk, especially if you have taken many trips and the pattern is clear.
The rating reflects driver experience, not safety compliance. Drivers rate you on whether you were straightforward to work with: did you get in the car promptly, were you polite, did you leave the car clean, did you follow the driver's instructions about pickup location. A low rating usually means drivers found you difficult, not that you broke rules.
Uber does not show you individual ratings or which trips generated them. You see only the overall average. This means you cannot pinpoint which driver gave you a low rating or what specifically upset them, though patterns in your behavior often reveal the problem.
Why your rating dropped and how to improve it
The most common reasons for rating drops are arriving late to the pickup location, making the driver wait, being rude or dismissive, or leaving the car dirty. Drivers also rate down when passengers give unclear pickup instructions, cancel after the driver has already started driving, or ask the driver to make stops the app did not include.
To improve your rating, be ready when the driver arrives. Stand outside or be visible in the lobby so the driver does not have to search. If you are running late, message the driver through the app with an update. Treat the driver as you would treat any service professional — basic courtesy matters more than you might think.
Keep the car clean and do not eat or drink unless the driver offers. If you need to make a stop, ask first rather than directing the driver to a new location. After the trip, the driver will rate you within 24 hours. If you had a good interaction, the rating usually comes through quickly. If the driver is unhappy, they may wait or skip rating you altogether.
How often your rating updates
Your rating updates continuously as drivers submit their ratings. You might see a change within hours of a trip, or it might take a day or two. Uber does not show you when a new rating comes in — you have to check your profile to see if the number has moved.
Because your rating is an average, a single new rating has a smaller effect the more trips you have taken. If you have 500 trips and get a 3-star rating, your overall average might drop by 0.01 points. If you have 10 trips and get a 3-star rating, your average might drop by 0.2 points. This is why newer riders see bigger swings in their ratings.
What happens if your rating gets too low
Uber sends a warning message when your rating falls below a certain threshold, usually around 4.6. The message explains that maintaining a high rating is important and suggests ways to improve. You are not deactivated when ready — you have a chance to change your behavior.
If your rating continues to drop or stays low, Uber may deactivate your account. You will receive notice before this happens. Once deactivated, you cannot request rides, though you may be able to contact Uber support to discuss the issue. Reactivation is possible but not may provide.
Deactivation is rare for passengers compared to drivers. Uber is more lenient with riders because the company makes money from rides, not from driver satisfaction. However, a pattern of low ratings combined with complaints from drivers (about safety, property damage, or harassment) can trigger faster action.
Checking your rating on different devices
The process is the same on iPhone and Android. Open the app, tap the menu icon, tap your name, and look for your rating near the top of your profile. If you do not see a number, you may not have completed enough trips yet — Uber sometimes does not display a rating until you have taken at least one ride.
On a computer, log into your Uber account at uber.com, click your profile icon, and select "Account." Your rating appears in the profile section. The web version shows the same information as the app, though the layout differs slightly.
If you use Uber Eats as well as Uber rides, note that these are separate accounts with separate ratings. Your food delivery rating does not affect your ride rating and vice versa. Check the correct app or account for the rating you want to see.
Understanding rating differences between cities
Rating standards vary slightly by city and country. In some cities, 4.7 is considered average. In others, 4.85 is more typical. This happens because driver populations differ — some cities have more experienced drivers who rate consistently, others have newer drivers who rate more variably.
Regardless of location, a rating below 4.6 is a warning sign everywhere. A rating above 4.8 is excellent everywhere. If you move to a new city and notice your rating is lower than you expected, it may straightforward reflect local rating patterns rather than a change in your behavior.
Uber does not adjust ratings by location or account for these differences in their deactivation decisions. Your rating is your rating, and the same thresholds explore whether you ride in New York or a smaller city.
Frequently Asked Questions
Can I see which trips gave me low ratings?
No. Uber shows you only your overall average rating, not individual ratings or which trips generated them. You cannot see which driver rated you poorly or what they said. If you suspect a specific trip went badly, you can check your trip history to see the date and driver name, but Uber does not connect that to a rating.
Do drivers see my rating before they accept my ride?
Yes. Drivers see your rating when they receive a ride request. A very low rating may cause drivers to decline the request. This is why a rating below 4.6 makes it harder to find drivers willing to pick you up, even if you have not been deactivated yet.
What is the highest possible Uber rating?
The highest rating is 5.0, which means every driver who has rated you gave you five stars. This is rare because it requires perfection across many trips. A 4.9 or 4.95 is considered excellent and is what most very good passengers achieve.
How long does it take to improve a low rating?
Improvement depends on how many trips you take. If you take one trip per week, it will take months for a low rating to move significantly. If you take five trips per day and consistently receive five-star ratings, your average will improve noticeably within a week or two. The more trips you take with good interactions, the faster the improvement.
Will my rating reset if I stop using Uber for a while?
No. Your rating stays with your account indefinitely. If you take a break from Uber for months or years and then start riding again, your old rating is still there. New trips will adjust it up or down, but the history does not disappear.