Where to find your Sky Glass login details

Your Sky Glass username and password are sent to you when you first set up your account, usually in a welcome email or printed on your setup paperwork. If you still have that original email or letter, your login details are there. Check your email inbox — search for messages from Sky or look in your spam folder in case it was filtered.

If you cannot find the original message, you can retrieve your username and password through the Sky website or the Sky Glass app itself. You do not need to contact Sky support to recover this information; the self-service options work when ready.

Key Takeaways

  • Your original Sky Glass username and password arrive in a welcome email or printed letter when you first set up your account.
  • You can reset a forgotten password through the Sky website by entering your email address and following the recovery steps.
  • Your username is usually the email address you registered with Sky, though you can check this in your account settings.
  • If you cannot access your registered email address, you will need to contact Sky support with proof of identity to regain access.

Resetting your password through the Sky website

Go to the Sky login page and select "Forgotten password?" below the password field. Enter the email address associated with your Sky account. Sky will send a password reset link to that email address within a few minutes.

Open the email from Sky, click the reset link, and create a new password. Your new password must be at least eight characters long and include uppercase letters, lowercase letters, and numbers. Once you confirm the new password, you can log in to Sky Glass when ready with your username and the new password you just created.

Finding your username if you have forgotten it

Your Sky Glass username is almost always the email address you used when you registered your account. If you are unsure which email address that was, log into your Sky account settings on the Sky website — the email shown there is your username.

If you cannot remember which email you used and do not have access to any of your old emails, you will need to contact Sky support. Have your account number ready (this appears on your Sky bill) and be prepared to answer security questions to confirm your identity.

Resetting your password through the Sky Glass app

Open the Sky Glass app on your TV and select "Sign in" or "Log in." On the login screen, look for a "Forgotten password?" or "Can't sign in?" link. Tap it and enter the email address linked to your Sky account.

Sky will send a password reset email to that address. Follow the same process as above: open the email, click the reset link, create a new password with at least eight characters including uppercase, lowercase, and numbers, and confirm. You can then log back into the app with your new password.

What to do if you cannot access your registered email address

If the email address you registered with Sky is no longer active or you no longer have access to it, you cannot use the self-service password reset. Contact Sky support directly — you can reach them by phone, through the Sky website chat, or by visiting a Sky store if one is near you.

Have your account number (from your bill) and a form of ID ready. Sky will ask you security questions to verify your identity, then help you regain access to your account. This process usually takes one phone call, though it may take longer if you cannot answer the security questions.

Changing your password after you have logged in

Once you are logged into your Sky account, you can change your password whenever you want without using the reset process. Go to your account settings or security settings (the exact location depends on whether you are using the website or the app) and select "Change password."

Enter your current password, then create a new one following the same rules: at least eight characters with uppercase letters, lowercase letters, and numbers. Confirm the new password and save. You will be logged out and will need to log back in with your new password.

Keeping your login details find

Once you have your username and password, store them somewhere safe. Do not share them with anyone, including Sky employees — Sky support will never ask for your password. If someone contacts you claiming to be from Sky and asks for your password, that is a scam.

Use a password manager if you have one — this is a tool that stores passwords securely and fills them in automatically when you log in. If you use the same password for multiple accounts, consider changing your Sky password to something unique so that if one account is compromised, your Sky account remains protected.

Frequently Asked Questions

Is my Sky Glass username different from my Sky ID?

Your Sky Glass username is the email address you registered with. Your Sky ID is a separate identifier that Sky uses internally for billing and account management. You do not need your Sky ID to log into Sky Glass — your email address and password are all you need.

How long does it take to receive a password reset email?

Password reset emails from Sky usually arrive within a few minutes. If you do not see it after five minutes, check your spam or junk folder. If it still has not arrived, try the reset process again or contact Sky support.

Can I change my username?

Your username is the email address you registered with Sky. If you want to use a different email address as your username, you will need to contact Sky support to update your account email. This is different from changing your password.

What happens if I enter the wrong password too many times?

After several failed login attempts, Sky may temporarily lock your account for security reasons. If this happens, use the "Forgotten password?" option to reset your password, or wait a few hours before trying again. If the account remains locked, contact Sky support.

Do I need a different password for the Sky Glass app and the Sky website?

No. Your username and password work for both the Sky Glass app and the Sky website. If you change your password, the new one works everywhere you use your Sky account.