Where to change your Pearson username

You change your Pearson username through your account settings, not through a separate form or support request. Log into your Pearson account at pearson.com, then go to your profile or account settings — the exact location depends on which Pearson product you use (MyLab, Mastering, Revel, or the main Pearson+ app).

The username change option is usually under "Account Settings," "Profile," or "Personal Information." If you cannot find it in those sections, look for a "Change Username" or "Edit Profile" link. Some Pearson products let you change it when ready; others require you to contact Pearson support because your username is tied to a course enrollment or institutional account.

Key Takeaways

  • Log into your Pearson account and navigate to Account Settings or Profile to find the username change option.
  • If you are enrolled in a course through a school or university, your institution may control your username and you will need to contact your school's IT department or Pearson support instead.
  • Pearson support can change your username if the self-service option is not available in your product, though response times vary by contact method.
  • Your email address and password remain separate from your username, so changing one does not affect the others.

Steps to change your username in MyLab or Mastering

Open your MyLab or Mastering account and click your name or profile icon in the top right corner. Select "Account Settings" or "My Profile." Look for a field labeled "Username" or "Display Name" — if it is editable (not grayed out), click the edit button next to it, type your new username, and save the change.

New usernames must follow Pearson's rules: usually 4 to 20 characters, letters and numbers only (no spaces or special characters), and not already in use by another Pearson account. If your username field is grayed out or locked, your account is managed by your school, and you cannot change it yourself.

What to do if you cannot change it yourself

If the username field is locked or the change option does not appear, your account is likely connected to a course enrollment or institutional system. Contact your school's IT help desk or course instructor first — they may be able to change it on their end or tell you whether it is changeable at all.

If your school cannot help, contact Pearson support through the "Help" or "Contact Us" link in your account. Have your email address, the email associated with your Pearson account, and your current username ready. Pearson support can usually change your username within one to three business days, though wait times depend on support volume.

Changing your username in Pearson+ or other Pearson apps

In Pearson+, log in and tap or click the menu icon (usually three horizontal lines) in the top left or right corner. Select "Settings," "Account," or "Profile." Find the username or display name field and tap "Edit." Type your new username and confirm the change.

The process is similar in other Pearson products like Revel or Pearson eText, though the menu location may differ slightly. If you do not see an edit option next to your username, the field is not changeable through that product, and you will need to use the main Pearson website or contact support.

Why Pearson might not let you change your username

Institutional accounts — those created by a school or university for a course — often have usernames you cannot change. Your school controls these accounts to keep enrollment records organized, and changing the username could break the link between your account and the course roster.

Some older Pearson accounts also have locked usernames for technical reasons. If your account was created more than five years ago or through a specific institutional partnership, Pearson support may tell you the username cannot be changed. In that case, you can ask support whether you can create a new account with a different username and transfer your course access to it.

What happens to your old username after you change it

Once you change your username, the old one becomes available for someone else to use. Your email address, password, and account history stay the same — only the display name changes. You will log in with your new username from that point forward.

If you have shared your old username with classmates or instructors, let them know the new one so they can find you in group projects or course discussions. Your course enrollment and grades do not change.

Frequently Asked Questions

Can I change my username back to what it was before?

Yes, if you remember your previous username and it has not been claimed by another user. Log back into Account Settings and change it again. If someone else has taken your old username, you cannot reclaim it.

Do I need to change my password when I change my username?

No. Your username and password are separate. Changing your username does not affect your password, and you do not need to update it unless you want to for security reasons.

Will my instructor see my new username right away?

Usually within a few minutes, though it may take up to an hour for the change to show in your course roster or gradebook. If your instructor still sees your old name after an hour, ask them to refresh their browser or contact Pearson support.

What if I forgot my username and cannot log in?

Go to the Pearson login page and click "Forgot Username?" or "Need Help Signing In?" Enter the email address linked to your account, and Pearson will send you a password reset link or username reminder. If you do not have access to that email, contact Pearson support with proof of identity.

Can I use special characters or spaces in my new username?

No. Pearson usernames accept only letters (A–Z, a–z) and numbers (0–9). Spaces, hyphens, underscores, and other symbols are not allowed. If you try to use them, Pearson will show an error message and ask you to choose a different username.