You can change your Wise username through the app or website settings, but only once every 30 days

Wise (formerly TransferWise) lets you change your username in your account settings, but the process has a built-in waiting period. Once you change it, you cannot change it again for 30 days. The change takes effect when ready after you confirm it, and your old username becomes available for someone else to use.

You do not need to contact Wise support to make this change yourself. The option is available directly in your account, whether you use the mobile app or the website. The steps are the same either way, and the change completes in seconds.

Key Takeaways

  • Open your Wise account settings and find the profile or personal information section to locate the username field.
  • Your new username must be between 3 and 20 characters, use only letters, numbers, hyphens, and underscores, and cannot match an existing Wise username.
  • After you change your username, you must wait 30 days before you can change it again.
  • Your old username becomes available when ready for other users to claim once you switch to a new one.

Steps to change your username on the Wise app

Open the Wise app and tap the profile icon, usually located in the bottom right corner of the screen. Tap "Settings" or "Account Settings" depending on your app version. Look for "Profile" or "Personal Information" and tap it.

Find the username field and tap it to edit. Type your new username and tap "Save" or "Confirm". Wise will check whether the username is available. If it is taken, you will see an error message and can try a different one. Once you confirm a username that is available, the change is complete.

Steps to change your username on the Wise website

Log into your Wise account at wise.com. Click your profile icon in the top right corner and select "Settings". Click "Profile" or "Personal Information" in the left menu.

Locate the username field and click it to edit. Type your new username and click "Save" or "Update". Wise will verify that the username is not already in use. If the name is available, your change takes effect when ready. If it is taken, you will see a message asking you to choose a different one.

Username requirements and restrictions

Your Wise username must be between 3 and 20 characters long. You can use letters (uppercase and lowercase), numbers, hyphens, and underscores. Spaces and special characters like periods, commas, or symbols are not allowed.

The username you choose cannot already be in use by another Wise account. Wise does not allow usernames that impersonate staff members or use offensive language. If you try to use a username that violates these rules, you will see an error message and can try again.

The 30-day waiting period between changes

After you change your username, Wise locks you out of making another change for 30 days. This rule applies whether you change it once or multiple times. The 30-day timer resets each time you make a change, so if you change your username on day one, you cannot change it again until day 31.

This waiting period is a security measure to prevent account takeovers and reduce confusion. If you change your username by mistake, you will need to wait the full 30 days before you can change it back. Plan your username choice carefully, because you are committed to it for at least a month.

What happens to your old username

Once you change your username, your old one becomes available for other Wise users to claim when ready. Wise does not hold it in reserve for you. If you think you might want to use your old username again in the future, you should wait until after the 30-day period has passed and then change back to it.

Any links or references to your old username will no longer work. If you have shared your Wise username with contacts or used it in messages, you should let them know your new one. Wise does not automatically notify your contacts when you change your username.

Troubleshooting username change problems

If you see a message that your username is unavailable, it means another account is already using it. Try a variation, such as adding numbers or changing the spelling slightly. If the username field is not appearing in your settings, make sure you are logged into the correct account and that your app or browser is up to date.

If you cannot access your settings at all, check that you have the latest version of the Wise app installed. On the website, try clearing your browser cache or logging out and back in. If the problem continues, you may need to contact Wise support through the app or website for help with your account access.

Frequently Asked Questions

Can I change my Wise username back to my old one?

Yes, but only after 30 days have passed since you changed it. Your old username becomes available for anyone to use once you change it, so if someone else has claimed it, you will not be able to use it again. If no one has taken it, you can change back to it after the waiting period ends.

What if someone else took my old username?

Once your old username is released, Wise does not reserve it for you. If another user claims it before the 30-day period ends, you cannot get it back. You will need to choose a different username instead.

Does changing my username affect my account security or payment history?

No. Your username is just a display name and does not affect your login credentials, security settings, or transaction history. Your account and all your payment information remain exactly the same.

Can I change my username if my account is under review or restricted?

If your account is restricted or under review by Wise, you may not be able to change your username until the review is complete. Contact Wise support to find out whether your account restrictions prevent changes.