Where to find the username change option on Shopee

Open the Shopee app or go to shopee.com in your browser. Tap or click the profile icon in the bottom right corner (on mobile) or top right corner (on desktop). From there, select "Account" or "My Purchases" — the exact label depends on your region and whether you're on mobile or desktop, but it's always in that menu.

Once you're in your account settings, look for a section called "Profile" or "Personal Information". This is where your username, email, phone number, and other details live. Tap or click on your current username to edit it.

Key Takeaways

  • Your Shopee username can be changed from the Profile section of your account settings, found through the profile icon in the app or website.
  • Shopee allows you to change your username once every 30 days, so plan ahead if you want to switch it.
  • Your new username must be between 6 and 20 characters, contain only letters, numbers, underscores, and periods, and cannot be the same as your current one.
  • After you change your username, your old one becomes available for other users to claim after a waiting period.

Rules for what your new username can be

Shopee has specific requirements for usernames. Your new username must be 6 to 20 characters long. You can use letters (uppercase and lowercase), numbers, underscores (_), and periods (.). You cannot use spaces, special characters like @, #, or $, or emoji.

Your new username also cannot be identical to your current one — Shopee will reject it if you try. The username must not impersonate a brand, celebrity, or public figure, and it cannot contain offensive language. If you try a username that breaks these rules, Shopee will tell you which rule you've violated and ask you to try again.

The 30-day waiting period between changes

Once you change your username, you cannot change it again for 30 days. This is a hard limit — Shopee does not make exceptions. If you change your username today, the next change is available 30 days from now, not 30 days from when you last changed it before that.

This means you should think carefully about your new username before you confirm the change. If you realize when ready after that you made a typo or chose something you don't like, you will have to wait the full 30 days before you can fix it. Write down what you want your username to be and double-check it before you hit confirm.

What happens to your old username

When you change your username, your old one does not disappear when ready. Shopee holds it for a waiting period — typically 30 days, though this can vary by region — before it becomes available for other users to claim. During that time, no one else can take it, but you cannot use it again either.

If you change your mind and want your old username back, you would need to wait until that holding period ends, then claim it yourself before someone else does. There is no way to reclaim it after another user has taken it, so if you want to go back to an old username, act quickly once the 30 days are up.

How your username change affects your account and shop

Changing your username does not affect your account security, your purchase history, your seller rating, or anything else tied to your account. Your order history, saved items, payment methods, and shipping addresses all stay the same. If you run a Shopee shop, your shop name and shop rating are separate from your username and do not change.

Other users will see your new username on your profile and in any messages you send them going forward. Old messages and reviews you left before the change will still show your old username, because Shopee does not retroactively update those. Your new username will appear on new reviews and messages you post after the change.

Troubleshooting if the change does not go through

If you see an error message when you try to change your username, the most common reasons are: the username is already taken, it does not meet Shopee's character requirements, you are trying to change it within 30 days of your last change, or there is a temporary problem with Shopee's servers.

Check that your new username is 6 to 20 characters, uses only letters, numbers, underscores, and periods, and does not match your current username. If it meets all those rules and you still get an error, try again in a few minutes — Shopee's system may be temporarily unavailable. If the problem persists, contact Shopee's customer service through the app or website and describe the error message you received.

Frequently Asked Questions

Can I change my username back to what it was before?

Only if you act quickly after the 30-day holding period ends and claim it yourself before someone else does. Once another user takes your old username, it is gone permanently and Shopee cannot reassign it to you.

Does changing my username affect my seller rating or shop?

No. Your shop name, shop rating, and all seller information stay the same. Your username and shop name are separate things, and changing one does not touch the other.

What if someone else took my old username after the waiting period?

Shopee does not transfer usernames between accounts. Once another user claims it, you cannot get it back. You would need to choose a different username if you want to change again after your 30-day wait is over.

Can I change my username on the website instead of the app?

Yes. The process is the same on both. Go to your profile settings on shopee.com, find the username field, and follow the same steps. The 30-day limit and character rules explore no matter which platform you use.

What if my new username contains a period or underscore — will other users be able to find me?

Yes. Shopee's search function recognizes periods and underscores in usernames, so other users can search for you and find your profile even if your username includes those characters.