Where to change your Cricket username

You can change your Cricket Wireless username through the My Cricket app or on the Cricket website. The app is usually faster — the change takes effect when ready and you can see it confirmed on your screen. The website route takes the same steps but requires you to log in through a browser instead.

Both methods require you to be logged into your account already. If you have forgotten your password, you will need to reset it before you can change your username. Cricket does not allow you to change your username by calling customer service or visiting a store.

Key Takeaways

  • You change your username in the My Cricket app under Account Settings, or on the Cricket website under My Account.
  • Your new username must be between 6 and 20 characters, can include letters and numbers, and cannot contain spaces or special characters.
  • The change takes effect when ready once you confirm it, and you will use your new username to log in to your account from that point forward.
  • If you forget your new username after changing it, you can reset your password and use your phone number or email address to log back in instead.

Steps to change your username in the My Cricket app

Open the My Cricket app and log in with your current username and password. Tap the menu icon (three horizontal lines) in the bottom right corner, then select Account Settings. Look for the option labeled "Username" or "Change Username" — it is usually near the top of the Account Settings menu.

Tap on the username field and enter your new username. Cricket will tell you when ready if the username is already taken or does not meet the requirements. Once you enter a valid username, tap Confirm or Save. The app will ask you to confirm the change one more time before it goes through. After you confirm, you will be logged out automatically. Log back in using your new username to verify the change worked.

Steps to change your username on the Cricket website

Go to cricketwireless.com and log in with your current username and password. Click on your account icon or profile picture in the top right corner, then select "My Account" or "Account Settings" from the dropdown menu. Find the section labeled "Username" or "Account Information."

Click the Edit or Change button next to your username. Type your new username into the field and click Check Availability or Validate to see if it is available. If Cricket approves it, click Save or Confirm. You will be logged out of the website. Log back in using your new username to confirm the change took effect.

Username requirements and what you cannot use

Your new username must be between 6 and 20 characters long. You can use letters (uppercase and lowercase) and numbers, but you cannot use spaces, periods, hyphens, underscores, or any other special characters. Cricket will reject your username if it contains profanity or if it is already in use by another account.

Your username is different from your display name — you can have a display name that includes spaces and special characters, but your login username cannot. If you want to change how your name appears to other people (for example, on a family plan), look for a separate "Display Name" or "Profile Name" option in your account settings.

What happens to your old username

Once you change your username, your old username becomes available for someone else to use. Cricket does not hold it for you or allow you to switch back to it later. If you think you might want to use your old username again, write it down somewhere safe before you make the change.

Any saved usernames in your browser or phone will no longer work after the change. If you use autofill to log in, you will need to update the saved username in your browser or phone settings. You can do this by logging in manually once and allowing your device to save the new username, or by going into your browser or phone settings and updating it manually.

If you cannot log in after changing your username

If you change your username but then cannot log in, the most common reason is a typo in the new username. Try logging in again, typing slowly and checking each character. If you are still stuck, use the "Forgot Username" option on the Cricket login page. Enter your phone number or the email address associated with your account, and Cricket will send you a password reset link.

Once you reset your password, you can log in using your phone number instead of your username. From there, you can go back to Account Settings and check what your current username actually is. If you see a username you do not recognize, your account may have been compromised — contact Cricket customer service when ready.

Frequently Asked Questions

Can I change my username more than once?

Yes, you can change your username as many times as you want. There is no limit on how often you can make the change, and there is no waiting period between changes. Each time you change it, you will need to log out and log back in with your new username.

What if the username I want is already taken?

Cricket will tell you the username is unavailable when you try to use it. You will need to choose a different username. Try adding numbers to the end, using a variation of the name, or combining two words. The app or website will let you know when ready if your new choice is available.

Can I use my phone number to log in instead of my username?

No, you must use your username to log in to the My Cricket app and website. However, if you forget your username, you can use your phone number or email address to reset your password and regain access to your account.

Does changing my username affect my phone service or billing?

No. Your username is only for logging into your account online. Changing it does not affect your phone number, service, billing, or any other part of your Cricket Wireless account. Your service will continue without interruption.

What if I change my username and then forget the new one?

Use the "Forgot Username" link on the Cricket login page and enter your phone number or email address. Cricket will send you a password reset link. Once you reset your password, you can log in and see your current username in your Account Settings.