Change Your Username Through the HoYoverse Account Settings

You change your Zenless Zone Zero username by logging into your HoYoverse account online, not through the game itself. The game pulls your username from the HoYoverse account that launched it, so changing it there changes it everywhere you play HoYoverse games. You can do this on any computer or phone with a web browser.

Go to account.hoyoverse.com and sign in with the email or phone number tied to your game account. Once you are logged in, look for "Account Settings" or "Profile" — the exact wording shifts between regions, but it is always in the top menu or under your avatar. Click into that section and find the field labeled "Nickname" or "Username". This is the name other players see in-game.

Type your new username into that field. HoYoverse usernames can be 3 to 20 characters long and accept letters, numbers, and some special characters like underscores and hyphens. Spaces are not allowed. Once you type the new name, click "Save" or "Confirm" — the button text depends on your region. The change takes effect when ready in Zenless Zone Zero.

Key Takeaways

  • You cannot change your username inside the Zenless Zone Zero game; you must log into your HoYoverse account online at account.hoyoverse.com.
  • Usernames must be between 3 and 20 characters and can include letters, numbers, underscores, and hyphens, but not spaces.
  • The change appears in Zenless Zone Zero right away, but may take a few minutes to show to other players in-game.
  • If you change your username, it changes across all HoYoverse games you play, not just Zenless Zone Zero.

What Happens If Your Chosen Username Is Already Taken

If the username you want is already in use, HoYoverse will show you an error message when you try to save it. The system does not offer suggestions for similar available names — you have to think of a different one and try again. This can take a few attempts if you have a common name in mind.

A practical approach is to add numbers to the end of your preferred name, or use an underscore between words. For example, if "ShadowHunter" is taken, try "ShadowHunter2024" or "Shadow_Hunter". Once you find an available name and save it, no one else can use that exact username.

How Long the Change Takes to Show Up

The username change is when ready on your HoYoverse account page. However, it can take anywhere from a few minutes to an hour for the new name to appear to other players in Zenless Zone Zero. During that delay, some players may still see your old username in-game, but your own client will show the new one right away.

If you are in the middle of a squad or team activity when you change your username, restart the game to make sure the new name displays correctly to your teammates. This forces the game to pull the latest information from HoYoverse's servers.

Changing Your Username on Mobile vs. Computer

The process is the same whether you use a phone or computer — you go to account.hoyoverse.com in any web browser and follow the same steps. Some players find it easier on a computer because the account page layout is wider, but mobile works just as well. Just make sure you are logged into the correct HoYoverse account before you make changes.

If you play Zenless Zone Zero on both mobile and computer, your username is shared across both platforms because they use the same HoYoverse account. Changing it once updates it everywhere.

What You Cannot Change About Your Account Name

Your HoYoverse username (the one other players see) is different from your account email or phone number. You can change the username as many times as you want, but changing the email or phone number tied to your account is a separate process with security steps. The email or phone is what you use to log in; the username is what appears in-game.

If you want to change the email or phone number on your account, you will need to go through HoYoverse's account security process, which usually involves confirming your identity. That is beyond a straightforward username change and is handled in a different section of the account settings.

Troubleshooting: Username Change Did Not Save

If you clicked "Save" but your new username did not stick, the most common cause is that you were not actually logged into your HoYoverse account. Log out completely, clear your browser cache, and log back in. Then try the change again. If the page timed out while you were saving, you may need to refresh and try once more.

Another possibility is that the username contains a character HoYoverse does not allow. Stick to letters, numbers, underscores, and hyphens. If you are still stuck, check that you are on the official HoYoverse account page (account.hoyoverse.com) and not a phishing site. Bookmark the real page so you always go to the right place.

Frequently Asked Questions

Can I change my username back to what it was before?

Yes. As long as no one else has claimed your old username in the meantime, you can change back to it at any time. If someone else took it, you will have to pick a different name or wait to see if they stop using it.

Does changing my username affect my game progress or level?

No. Your username is just the name other players see. Your level, characters, items, and all progress stay exactly the same. Changing your username does not reset or affect anything in your actual game account.

How often can I change my username?

HoYoverse does not limit how many times you can change your username. You can do it as often as you want, though waiting a few minutes between changes lets the system fully process each one before you make the next.

What if I forgot which email is tied to my HoYoverse account?

Go to account.hoyoverse.com and click "Forgot Password" or "Can't Log In". HoYoverse will ask you to enter the email or phone number you think is connected to your account. If it is correct, they will send you a recovery link. If it is wrong, try other emails or phone numbers you may have used.

Will my friends still be able to find me if I change my username?

Yes. Your user ID number (a long string of digits) stays the same even when your username changes. Friends can search for you by your new username or by your user ID. The change does not break any friendships or squad memberships.