You can change your Webex username in your account settings, but the process depends on whether you use a work account or a personal one

Webex usernames are the handles that appear when you join meetings and show up in your profile. If your account is managed by your employer or school, you likely cannot change it yourself — your administrator controls it. If you have a personal Webex account, you can change your username through your account settings in a few steps. The change takes effect when ready in new meetings, though it may take a few minutes to update in meetings already in progress.

The steps differ slightly depending on whether you are on the web version or the desktop app, but both routes lead to the same settings page. Keep in mind that changing your username does not change your email address or sign-in credentials — only the display name people see.

Key Takeaways

  • Work and school accounts are usually controlled by your administrator, and you cannot change the username yourself without their permission.
  • Personal Webex accounts let you change your username through account settings on the web or through the desktop app.
  • Your username change shows up right away in new meetings but may lag in meetings already happening.
  • Changing your username does not affect your email address or the password you use to sign in.

How to change your username on the Webex web version

Sign in to your Webex account at webex.com. In the top right corner, click your profile picture or initial. A dropdown menu will appear with several options.

Click Account from that menu. You will land on your account settings page. On the left side, you should see a menu with options like "Profile," "Security," and "Preferences." Click Profile.

On the Profile page, look for the field labeled Full Name or Display Name — this is what appears as your username in meetings. Click in that field, delete the current name, and type the new one you want. Click Save or Update (the button label varies slightly by account type). Your change is now live.

How to change your username in the Webex desktop app

Open the Webex app on your computer. In the top right corner, click your profile picture or initial. A menu will drop down.

Select Settings from that menu. The settings window will open. On the left side, click Profile. You will see your account information, including your full name or display name field.

Click in the name field, clear it, and type your new username. Some versions of the app show a Save button at the bottom of the window; others save automatically. If you see a save button, click it. Close the settings window, and your new username is active.

What happens if your account is managed by your workplace or school

If you signed up for Webex through your employer or school, your account is likely managed by an administrator. In this case, the profile settings page may show your name as read-only, meaning you cannot edit it yourself. This is intentional — your organization controls usernames to keep them consistent with their directory or naming standards.

If you need to change your username on a managed account, contact your IT department or Webex administrator. They can change it for you or explain whether your organization's policy allows changes. Some organizations permit it; others do not.

Why your username might not update when ready in active meetings

When you change your username, it takes effect right away for new meetings you join or start. However, if you are already in a meeting when you make the change, other participants may still see your old name until the meeting ends and they rejoin. This is not a problem — it is just how Webex refreshes participant information.

If you are in a meeting and change your name, you can leave and rejoin to force the update, though this is usually unnecessary unless the meeting is important and you need the new name visible when ready.

The difference between username and email address

Your Webex username (the display name) is separate from your email address and your sign-in credentials. Changing your username does not change the email you use to sign in or the password you use to access your account. If you need to change your email address, that is a different process found in the same account settings area, usually under "Email" or "Contact Information."

Similarly, if you want to change the password you use to sign in to Webex, that is also in account settings, typically under "Security" or "Password." Each of these — username, email, and password — can be changed independently.

Troubleshooting: your username change did not save

If you clicked save but your username did not change, first check whether your account is managed by an organization. Managed accounts often do not allow self-service name changes, and the settings page may not make this clear until you try to save.

If your account is personal and the change still did not save, try signing out completely and signing back in. Sometimes the page needs a fresh session to register the change. If you are using the desktop app, close the app entirely and reopen it. If the problem persists, clear your browser cache (if using the web version) or reinstall the app, then try again.

Frequently Asked Questions

Can I use special characters or spaces in my Webex username?

Webex allows spaces and most standard characters in display names. However, some special characters like asterisks or quotation marks may not be permitted. If you try to save a name with a character Webex does not accept, the system will reject it and ask you to remove that character. Stick to letters, numbers, spaces, hyphens, and periods for the safest option.

Will changing my username affect my meeting links or recordings?

No. Your meeting links, personal room URL, and any recordings you have made will not change. Only your display name in meetings and your profile will update. People who have your meeting link can still join using the same URL.

How often can I change my username?

Webex does not impose a limit on how often you can change your display name. You can change it as many times as you want. However, if your account is managed by your organization, your administrator may have set restrictions or policies about name changes.

What if I forgot my Webex password and cannot sign in to change my username?

Go to the Webex sign-in page and click "Forgot password?" You will be asked to enter your email address. Webex will send you a password reset link. Click the link, create a new password, and sign in. Once you are logged in, you can change your username through account settings.

Does my username change show up for people who have me in their contacts?

Yes. Once you change your username, it updates in your profile, and anyone who views your contact card or profile will see the new name. In past conversations or message threads, your old name may still appear in the message history, but your current profile always shows your current username.