Where to find the username change option in Shopee

Open the Shopee app and tap the profile icon in the bottom right corner. From there, tap "Account" and then "Profile." You'll see your current username displayed near the top of the screen. Tap on the username itself or look for an "Edit" button next to it — the exact button location varies slightly depending on whether you're using iOS or Android, but both lead to the same editing screen.

On the web version, log in to your Shopee account, click your profile icon in the top right, select "My Purchases" or "Account Settings," then find "Profile Information." The username field works the same way: click it to edit.

Key Takeaways

  • You can change your Shopee username once every 30 days, and the change takes effect when ready after you save it.
  • Your new username must be between 6 and 20 characters, contain only letters, numbers, and underscores, and cannot be the same as any username already in use on Shopee.
  • Changing your username does not affect your account security, password, or any of your purchase history or saved addresses.
  • If you see an error message saying the username is unavailable, that name is already taken by another Shopee user and you'll need to choose a different one.

Rules for what your new username can be

Shopee enforces specific rules about what characters and length your username can have. Your username must be between 6 and 20 characters long. You can use letters (uppercase and lowercase), numbers, and underscores only — no spaces, hyphens, periods, or special characters like @, #, or $.

The system will reject a username if someone else on Shopee is already using it. If you try to save a name that's taken, you'll see a message saying the username is unavailable. You'll need to pick a different combination. There's no way to reserve a username or get on a waitlist for one — you straightforward choose another option and save it.

The 30-day waiting period between changes

Once you change your username, you cannot change it again for 30 days. This limit applies whether you change it once or multiple times — each change resets the 30-day clock. If you try to change your username before 30 days have passed since your last change, the app will show you a message telling you when you'll be able to change it next.

Plan your username change carefully if you're not happy with your first attempt. If you realize when ready after saving that you made a typo or chose something you don't like, you'll have to wait the full 30 days before you can fix it.

What happens to your account when you change your username

Your username is what other Shopee users see when they visit your shop or look at your reviews and ratings. When you change it, that new name appears everywhere on your account going forward. However, changing your username does not change your password, email address, phone number, or any security settings.

Your purchase history, saved addresses, payment methods, and shop settings all stay exactly the same. Sellers you've bought from before will see your new username the next time they look at their order history, but the transaction itself doesn't change. If you've left reviews or ratings, those remain attached to your account under your new username.

Troubleshooting when the change won't save

If you see an error message when you try to save a new username, the most common reason is that the name is already in use. Try a different combination of letters, numbers, and underscores. Make sure you're not using spaces, hyphens, or special characters — Shopee will reject those without a clear error message sometimes, so double-check what you've typed.

If the error persists and you're certain your username follows the rules, try closing the app completely and opening it again. Log out and log back in if the problem continues. If you're on the web version, try a different browser or clear your browser cache. If none of these steps work, contact Shopee's customer service through the app — tap your profile icon, then "Help Center," then "Contact Us."

Changing your username on mobile versus the website

The process is nearly identical on both the Shopee app and the web version, but the button locations differ slightly. On the app, the profile icon is always in the bottom right. On the website, it's in the top right corner. Both versions show you your current username in the same place and let you edit it the same way — you click or tap the username field, type your new name, and hit save.

Your new username syncs across all devices within seconds. If you change it on your phone, it will show the new name when you log in on a computer, and vice versa. You don't need to update it separately on each device.

Frequently Asked Questions

Can I change my username back to what it was before?

Yes, but only after 30 days have passed since you changed it the first time. If you change your username and then want to switch back to your old one, you'll need to wait the full 30-day period. After that, you can change it back, but then you'll have to wait another 30 days before changing it again.

What if someone else takes my old username after I change mine?

Once you change your username, it becomes available for any other Shopee user to claim. There's no way to reserve it or hold it. If you think you might want to use it again, you'll need to change back to it within 30 days, before someone else takes it.

Does changing my username affect my seller rating or shop reviews?

No. All your reviews, ratings, and seller history stay attached to your account. Buyers and other sellers will see your new username when they look at your shop or your reviews, but the reviews themselves don't disappear or reset.

Can I use special characters like dots or hyphens in my username?

No. Shopee only allows letters, numbers, and underscores. Spaces, hyphens, periods, and symbols like @, #, or $ will cause the system to reject your username.

How long does it take for my new username to show up everywhere on Shopee?

Your new username appears when ready after you save it. It shows up on your profile, in your shop, on your reviews, and anywhere else your name appears within seconds. There's no delay or waiting period for the change to take effect across the platform.