Where to change your UPS username

You change your UPS username through your account settings on the UPS website or the UPS mobile app. The process is the same on both — you log in, go to your account profile, find the username field, and update it. UPS does not let you change your username by phone or through customer service, so you must do this yourself online.

The UPS website is ups.com. If you use the mobile app, it is called UPS Mobile, available on iOS and Android. Both connect to the same account, so a change you make in one place shows up in the other when ready.

Key Takeaways

  • Log into your UPS account on ups.com or the UPS Mobile app using your current username and password.
  • Go to your account profile or settings — usually found in a menu labeled "My Account" or under your name in the top corner.
  • Look for a field labeled "Username" or "Login ID" and click the edit or change button next to it.
  • Type your new username, confirm the change, and save — UPS will ask you to verify your identity or re-enter your password.
  • Your new username takes effect when ready, and you use it the next time you log in.

Step-by-step on the UPS website

Go to ups.com and click the "Sign In" button in the top right corner. Enter your current username and password, then click "Sign In." Once you are logged in, look for your name or a menu icon (often three horizontal lines) in the top right corner of the page. Click it and select "My Account" or "Account Settings."

On the account page, find the section labeled "Login Information," "Account Profile," or "Username." Next to your current username, there should be an "Edit," "Change," or pencil icon. Click it. A text field will appear where you can type your new username. UPS usernames must be between 6 and 20 characters and can include letters, numbers, and underscores — no spaces or special characters like @, #, or !.

Type your new username and click "Save" or "Update." UPS will ask you to re-enter your password to confirm the change. Type your password and click "Confirm." The page will show a message saying your username has been changed. You can now log out and log back in using your new username.

Step-by-step on the UPS Mobile app

Open the UPS Mobile app and log in with your current username and password. Once you are logged in, tap the menu icon (three horizontal lines) at the bottom right of the screen. Tap "Account" or "My Account." Scroll down until you see "Login Information" or "Username."

Tap the "Edit" button or the pencil icon next to your username. A text field will appear. Delete your current username and type your new one. Remember that UPS usernames must be 6 to 20 characters with no spaces or special characters. Tap "Save" or "Update." The app will ask you to re-enter your password. Type it and tap "Confirm." Your new username is now active.

What happens if your new username is already taken

UPS checks whether your new username is available before you save it. If someone else already has that username, UPS will show an error message saying the username is not available. You will need to choose a different one. Try adding a number at the end, using an underscore between words, or picking a completely different name.

UPS does not have a waiting list for usernames, and you cannot reserve one. You have to pick an available name right then. If you have your heart set on a particular username, you can try again later in case the other account is deleted, but there is no way to know when or if that will happen.

If you forget your password during the change

If you are logged in and forget your password when UPS asks you to confirm the username change, click "Forgot Password" on the confirmation screen. UPS will send a password reset link to the email address on file for your account. Click the link, create a new password, and return to the app or website to finish changing your username.

If you get stuck and cannot complete the change, log out completely and use the "Forgot Password" option on the main login page. Reset your password, log back in, and try the username change again from the beginning.

Usernames versus passwords and account email

Your username is what you type into the login field — it is separate from your password, which is what you type in the second field. Changing your username does not change your password. If you want to change your password at the same time, go to the "Password" or "Security" section of your account settings and update it there.

Your username is also different from the email address on your account. You can change your email address in the "Contact Information" or "Email" section of your account settings, but that is a separate step from changing your username. Some people use their email as their username, but UPS treats them as two different things.

What to do if you cannot access your account

If you cannot log in because you forgot both your username and password, go to ups.com and click "Sign In." Click "Forgot Username" or "Forgot Password" — UPS will ask for the email address or phone number on your account. Enter it, and UPS will send you a link to reset your password and confirm your username. Follow the link and complete the reset, then log in with your username and new password.

If you do not have access to the email or phone number on file, you will need to contact UPS Customer Service. Call 1-800-742-5877 or use the chat option on ups.com. Have your account information ready — they may ask for your full name, address, or a recent shipment number to verify who you are before they help you regain access.

Frequently Asked Questions

Can I change my UPS username more than once?

Yes, you can change your username as many times as you want. There is no limit on how often you can update it. Just log in, go to your account settings, and follow the same steps each time.

Will changing my username affect my UPS tracking or shipment history?

No. Your username is only for logging in. Your tracking information, saved addresses, and shipment history are tied to your account, not your username. They stay the same no matter how many times you change your username.

What characters can I use in my new UPS username?

UPS allows letters (A–Z, a–z), numbers (0–9), and underscores (_). You cannot use spaces, periods, hyphens, or special characters like @, #, !, or $. Your username must be between 6 and 20 characters long.

Do I need to tell UPS about my username change?

No. The change happens automatically in your account. You do not need to contact UPS or update anything else. Your new username works the next time you log in.

Can I change my username back to my old one later?

Yes, as long as no one else has claimed it. Log back into your account settings and change your username to whatever you want, including a previous username if it is available.